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Accessibility statement and plan

Travellers with special needs 

We’re dedicated to providing an excellent traveller experience to everyone that chooses to travel with us. As such, we want to ensure our promises and the services we offer to our travellers with special needs are readily available. We have gathered everything you need to know about travelling with a disability in this section. 

Contact information for persons with special needs 

You may live chat with a traveller support agent on FlySwoop.com or email us if you are a person with special needs and have an inquiry or if you are experiencing difficulties accessing our website.  If you encounter an accessibility issue, it is helpful to let us know the specific web page and nature of the issue in your email or phone call.  We will investigate and make every reasonable effort to ensure that the page or information meets our Accessibility Standards. 

Disability entitlements 

In Canada, you are entitled to certain accommodations and services under the “Accessible Transportation for Persons with Disabilities Regulations”. 

Large Canadian carrier are required to adhering to low Parts 1, 2 and 3 of this regulation for all flights operated to, from and within Canada. Swoop is considered a small Canadian carrier. 

For flights to or from the United States Swoop also follows the Passenger with Disabilities Passenger Bill of Rightsunder the U.S. Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382. 

For more information about accessible transportation for persons with disabilities-operated flights, please  contact us or use the Helpful links below. 


Accessible Services  

Submit a Pre-Travel Accessibility Request 

Give feedback or request a copy of the Accessibility Report

Accessibility statement

Swoop is committed to facilitating and improving the accessibility and usability of its website. Swoop strives to ensure that its website services, applications, and content are accessible to persons with disabilities including users of screen reader technology.  

Swoop maintains our website in-line with the Web Content Accessibility Guidelines (WCAG).2.0 AA conformance. 


Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the website as accessible as possible, some issues can be encountered by different assistive technology as the range of assistive technology is wide and varied. 

Accessibility plan

Swoop strives to maintain a welcome, inclusive, barrier-free environment for all our travellers, guests and employees. Our priority is to meet various accessibility needs by working towards removing obstacles that prevent people with disabilities from working and travelling with Swoop. As a part of the WestJet Group, we are committed to meeting the requirements outlined by the Accessible Canada Act (ACA) and Accessible Transportation for Persons with Disabilities Regulations (ATPDR) by: 

Collecting feedback from our guests and employees related to accessibility; and 

Adhering to and updating this accessibility plan and reporting schedule. 

This plan outlines our commitment to improving accessibility throughout all facets of our organization by identifying accessibility barriers and creating or amending policies and procedures that impact our employees and guests travelling with us. 

View the accessibility plan

View the accessibility form

Contact us

Travellers with disabilities experiencing difficulties accessing FlySwoop.com may access: 

Chat: Messenger 

Email: [email protected] 

For more information accessible services, please visit our accessible services page.