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Coronavirus updates. Learn more about Swoop's response.

Travel Advisories

Airport
Advisory
For travel on or between
Date posted
Airport: All airports Advisory: Coronavirus (COVID-19) For travel on or between: Date posted:

Details

The safety of our travellers, crew and aircraft is always Swoop’s top priority and we are committed to providing a safe travel and work environment. Should a traveller present ill or fall ill during travel, our frontline teams and crews are trained to handle multiple scenarios and situations that can arise on the ground or onboard our aircraft and have access to real-time support of physicians when requested.

Effective March 18th, The Government of Canada has imposed travel restrictions for all flights entering Canada to reduce the spread of COVID-19. Any foreign individual, who has been present outside of Canada or the United States in the last 14 days will be prohibited entry and will be denied boarding. This does not apply to Canadian Citizens, Canadian Permanent Residents, Immediate Family Members and certain exempt persons, so long as no person is exhibiting COVID-19 symptoms.

Due to new entry restrictions imposed by the Canadian Government, only Canadians, U.S. citizens, Permanent Residents, and the direct family of Canadians or Permanent Residents can travel to Canada. Only travellers with a Canadian passport, Canadian PR, or U.S. passport will be able to check in through automated channels. The direct family of Canadians or Permanent Residents that have a foreign passport will need to be checked in at the airport by an agent.

In accordance with the mutual agreement between Canada and the United States to limit non-essential travel, and in an ongoing effort to contain the global spread of the COVID-19 pandemic, non-essential travel will be restricted between Canada and the United States. These new restrictions prohibit any foreign national, including United States nationals, from entering Canada for optional or discretionary purposes.

Non-essential travel includes, but is not limited to: tourism, recreation, shopping for non-essential goods, and/or sight-seeing.

Currently, we are operating a reduced network with regular service to Hamilton, Edmonton, Abbotsford, Halifax and Montego Bay.

We have also postponed planned seasonal service to Victoria, Kelowna, Charlottetown, Moncton and St. John's and continue the current suspension of services to London and Winnipeg until October 24, 2020. All travellers impacted by these changes are being contacted via email.

Starting on April 20, 2020, Swoop will require all domestic travellers to wear a mask when flying.

We will be providing regular updates on all our channels and are reaching out directly to these impacted travellers via email with more specific information.

Travellers booked on flights between Canada and the United States and Mexico, scheduled to operate from March 14 - October 24, 2020, have been contacted directly by email with instructions on how to cancel for Swoop Credit. Canadians still in the United States, Mexico and Jamaica after Sunday, March 22, 2020 at 11:59 p.m. will be contacted regarding repatriation flights.

On October 21, the WestJet Group, including Swoop, announced it will begin providing refunds related to the COVID-19 pandemic. Travellers with eligible itineraries will be proactively contacted by Swoop, beginning November 2, 2020. We appreciate your patience as we work through the administrative backlog. For more information, please visit https://www.flyswoop.com/refunds.

All Swoop travellers arriving from outside Canada are recommended to download the Government of Canada’s ArriveCan app to spend less time with border and public health officials. Travellers will need to submit such things as their quarantine plan, contact information, and updates on symptoms through a self-assessment. The Government of Canada’s app allows travellers to submit this information up to 48 hours before arriving in Canada. The ArriveCAN app is available for free on Google Play Store and Apple App Store.

For more information, please visit this page.

Airport: All airports Advisory: Canada entry requirements For travel on or between: Date posted:

Details

As per Transport Canada requirements, mandatory temperature screening will be conducted prior to boarding at all international locations.

Any traveller who displays a temperature of 38⁰C or higher will not be permitted to enter the restricted area and will be denied boarding. By checking into your flight, you are confirming your understanding of this policy. Travellers who display an elevated temperature during the screening will not be permitted to board a flight to Canada or must not enter a restricted area at any airport in Canada, for a period of 14-days, unless a medical certificate certifying that the elevated temperature is not related to COVID-19 is provided.

For updated travel restrictions and quarantine requirements, please visit: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

All Swoop travellers arriving from outside Canada are recommended to download the Government of Canada’s ArriveCan app to spend less time with border and public health officials. Travellers will need to submit such things as their quarantine plan, contact information, and updates on symptoms through a self-assessment. The Government of Canada’s app allows travellers to submit this information up to 48 hours before arriving in Canada. The ArriveCAN app is available for free on Google Play Store and Apple App Store.

Notice to travellers from the CBSA: The CBSA is authorized to collect advance arrival information (under subsection 107.1(1) of the Customs Act and paragraph 148(1)(d) of the IRPA), as well as advance departure information and exit records (section 93 of the Customs Act and section 11 of the EIR). The CBSA uses the prescribed information to identify persons who may pose a threat to Canada's safety or security. For travellers coming to Canada, these persons may be subject to investigation, and may undergo closer questioning or examination upon arrival. The CBSA also uses the prescribed information to validate, prior to departure, that all incoming air travellers hold a prescribed document to enter Canada or are exempt from that requirement, or are a prescribed person. For departing travellers, the CBSA will use advance exit information only to better identify high-risk persons and goods that depart, or intend to depart, Canada. CBSA entry and exit records may be shared with other government departments for immigration, social benefits or law enforcement purposes. All travellers may request a copy of the prescribed entry and exit information provided about them by making a request in writing to the CBSA. Any traveller who believes that the prescribed information provided about them was incorrect may make a request in writing to the CBSA to have the information corrected. Any traveller may complain in writing to the CBSA if they believe that the CBSA has unfairly refused to provide access to the prescribed information provided about them, has not corrected the prescribed information provided about them, or has otherwise incorrectly handled the prescribed information provided about them. Travellers can obtain more information by consulting the API/PNR, IAPI and Air Exit programs website.

Airport: MBJ Advisory: Jamaica entry requirements For travel on or between: Date posted:

Details

The Jamaican Government requires that all passengers travelling to Jamaica (both Jamaicans and non-nationals) must obtain a travel authorization within 5 days of departure.

Foreign nationals can apply at https://www.visitjamaica.com/  Residents of Jamaica can apply at https://jamcovid19.moh.gov.jm/immigration.html

Travellers will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel.

For travel after August 20, travellers from the United States, Mexico, Dominican Republic and Brazil are required to provide a negative COVID-19 test result within 10 days of travel in addition to obtaining a Jamaican Travel Authorization. The test results have to be verified by a Swoop representative at the airport prior to your flight.  Travel to Jamaica from Canada does not require COVID-19 negative testing.

Airport: All Advisory: Gender X Bookings For travel on or between: Date posted:

Details

The Government of Canada now issues Canadian Passports using code X in the gender field for non-binary Canadians. Swoop welcomes the government’s change and is currently investigating the necessary changes to its systems to be able to fully support non-binary travellers for domestic and international travel.

Until Swoop has completed the changes to be able to support code X in the gender field, travellers may be asked to provide their gender information as either male or female at time of booking or check-in.

For more information and guidance on travelling with a gender X passport, please visit the Government of Canada’s website at https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/change-sex.html

For information about your specific flight, please check My Bookings or Flight Status below.

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