Travel Advisories

A Hurricane/Tropical Storm Promise has been announced for:       - Orlando, FL, Fort Myers, FL, Tampa, FL

Effective September 28 to 30, 2022.

This may cause delays or cancellations.

Please check your flight status here.

A Hurricane/Tropical Storm Promise has been announced for:       - Cancun, Mexico

Effective September 27 to 28, 2022.

This may cause delays or cancellations.

We advise all travellers to check their flight status before leaving for the airport.

Tropical storm approaching Punta Cana may cause flight delays or cancellations. Please check your flight status.

Swoop is advising the public of an increasing number of reported cases related to fraudulent social media accounts, primarily on Facebook, impersonating Swoop and Swoop’s social media chatbot, Donna. To assist the public in determining the credibility of any social media account claiming affiliation to Swoop, the airline is providing a list of methods Swoop will and will not use to communicate with travellers, to ensure vigilance against potential scams and fraud. How travellers can connect with Swoop:

- Facebook Messenger from our verified Facebook Page (with a blue checkmark beside ‘FlySwoop’)

-Twitter direct messages

-Instagram direct messages

-Email

What you need to connect with Swoop:

- Depending on your inquiry, we’ll ask for qualifying information about your booking or account that you or someone you’ve entrusted with that information has including your reservation/PNR code, first and last name, contact information What Swoop will not ask you to do:

- Register on a cryptocurrency website.

- Purchase gift cards for other companies and/or products.

- Provide your full credit card number (online). We will only ask for the last four digits of the card used.

- Provide your password information (we never need to know your password).

- Provide any PayPal information (we have no reason to need any PayPal information). All refunds will be issued to the original form of payment, or by cheque. If there is a claim for reimbursement, Swoop will use HyperWallet to issue a payment.

How to identify a fake Facebook account:

1) Check for the blue verified flag on our real Swoop Facebook page, which confirms the authenticity of a page.

2) Check the “About” section to assess how many followers the page has. Swoop’s official page @FlySwoop has 147K official followers.

3) Verify page transparency data (accessible on left side of the page) by checking when the page was created. Swoop’s official Facebook page was created in 2017 .

4) Posts on a fake page are pictures of Swoop’s actual posts that include comments, likes or shares in the image.

Arrival testing changes for all air travellers

Mandatory random testing will resume as of July 19, 2022, for travellers who qualify as fully vaccinated, arriving in Canada by air to the four major Canadian airports, Vancouver, Calgary, Montreal and Toronto. To qualify as a fully vaccinated traveller to Canada, travellers must have been vaccinated with a primary series of a COVID-19 vaccine accepted by the Government of Canada for the purpose of travel at least 14 calendar days before entering Canada.

All testing for air travellers, for both those who qualify as fully vaccinated and partially or unvaccinated people, will be completed outside of airports, either via an in-person appointment at select testing provider locations and pharmacies, or a virtual appointment for a self-swab test. Travellers who do not qualify as fully vaccinated, unless exempt, must continue to test on Day 1 and Day 8 of their mandatory 14-day quarantine.

More info

Vaccination requirement change

Starting June 20, 2022, at 12:01 a.m. (EDT), vaccination will no longer be required to board a plane in Canada. You still must follow the entry requirements of your destination country.

-You still must wear a mask throughout your journey.

-This applies only to travel within Canada and flights leaving Canada.

-If you are entering Canada from another country, you must continue to follow all entry requirements such as vaccination and testing.

-For all requirements, please visit our Travel Ready Hub

Effective June 12, 2022 travellers are not required to present proof of negative COVID-19 results or recovery certificates before traveling to the United States.

You must be fully vaccinated with the primary series of an accepted COVID-19 vaccine to travel to the United States by plane if you are a non-U.S. citizen, or non-U.S. immigrant. For more information and all travel requirements click here.

Please give yourself extra time and arrive to the airport early. Many Canadian airports are experiencing increased traveller volumes and extended delays at security and customs. While these delays are outside of Swoop’s control, we recommend all travellers arrive to the airport at least 3-3.5 hours ahead of their scheduled departure time.  

For information on current security wait times, visit the CATSA-ACSTA website. 

Swoop is warning travellers of a phone scam using the Swoop brand to solicit travellers to provide their credit information or purchase gift cards in order to process a refund. Swoop is urging all travellers to be aware of this scam and to not share any personal information if you are questioning the caller’s intention. Swoop representatives would never ask you for payment in any form to process a refund. Any impacted traveller who has been a victim of scam or fraud is asked to please contact local authorities and report the incident to the Canadian Anti-Fraud Centre.

The Government of Canada now issues Canadian Passports using code X in the gender field for non-binary Canadians. Swoop welcomes the government’s change and is currently investigating the necessary changes to its systems to be able to fully support non-binary travellers for domestic and international travel.

Until Swoop has completed the changes to be able to support code X in the gender field, travellers may be asked to provide their gender information as either male or female at time of booking or check-in.

For more information and guidance on travelling with a gender X passport, please visit the Government of Canada’s website at https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/change-sex.html