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Travel advisories

Unfortunately, several U.S flights operating to and from Hamilton, ON and Abbotsford, BC have been cancelled as we have not yet received one final regulatory approval required for U.S. operations.

First and foremost, we’d like to apologize. We anticipated having all regulatory approvals in place well in advance of our U.S. launch, but unfortunately, this is not the case. We know how disruptive it is when travel doesn’t go as planned, and are deeply sorry for the inconvenience and disappointment this has caused.

It is never our intention to cause travel interruptions, and when faced with the need to do so we are committed to rebooking impacted travellers as quickly and conveniently as possible.

We have set up a dedicated Travel Interruption support team to work directly with affected travellers to coordinate the best recovery option according to their needs. If a suitable alternative flight is unavailable or travellers prefer to make their own rebooking arrangements, we're providing full refunds plus compensation. In addition to the compensation Swoop is offering, travellers are also encouraged to reach out to their travel insurance providers for assistance.

Our Travel Interruption support team is reaching out directly to impacted travellers booked on flights scheduled on or before October 26, 2018, including:

  • Abbotsford - Vegas flights on October 11-25
  • Hamilton - Orlando flights on October 17-24
  • Hamilton - Tampa flights on October 20-24
  • Hamilton - Fort Lauderdale flights on October 26
  • Hamilton - Vegas flights on October 26

Available recovery solutions include:

  1. Rebooking on an alternate carrier (at no additional cost)
  2. Cancelling for a full refund with additional compensation

Travellers on the Edmonton-Las Vegas flights scheduled to operate on or before October 26 will be minimally impacted as we have leased an aircraft from WestJet to continue with the operation of these flights at the originally scheduled times.

We continue to work to expedite our U.S. operations approvals and will provide regular updates here, in addition to our direct outreach to affected travellers.

Las Vegas Flight Advisories for Oct 20-26

Unfortunately, our flights between Abbotsford and Las Vegas on October 21 and 25(WO 802 and WO 705) and flights between Hamilton and Las Vegas on October 26 (WO 800 and WO 701) have been cancelled, as we have not yet received one final approval required to operate to the U.S. We anticipated having all regulatory approvals in place well in advance of our U.S. first flights, unfortunately this is not the case and we are deeply sorry to our valued Swoop travellers who have been affected.

Travellers on the Edmonton-Las Vegas flights scheduled to operate on or before October 26 will be minimally impacted as we have leased an aircraft from WestJet to operate those flights at the originally scheduled times.

Here’s what you need to know

Travellers on Abbotsford – Las Vegas flights scheduled to depart October 21 and 25, 2018

Our dedicated Travel Interruption support team will be reaching out directly to impacted travellers by phone to review rebooking options.

Dep Date

Flight #

Departing (Local Time)

Arriving (Local Time)

21-Oct

WO 802
(CANCELLED)

YXX (10:15)

LAS (12:52)

21-Oct

WO 705
(CANCELLED)

LAS (14:10)

YXX (16:52)

25-Oct

WO 802
(CANCELLED)

YXX (10:15)

LAS (12:52)

25-Oct

WO 705
(CANCELLED)

LAS (14:10)

YXX (16:52)

Additionally, travellers booked on the impacted Abbotsford – Vegas flights can call 1-877-593-7853 (8am-8pm MT).

Travellers on Hamilton – Las Vegas flights scheduled to depart October 26, 2018

Our dedicated Travel Interruption support team will be reaching out directly to impacted travellers by phone to review rebooking options.

Dep Date

Flight #

Departing (Local Time)

Arriving (Local Time)

26-Oct

WO 800
(CANCELLED)

YHM (19:00)

LAS (20:30)

26-Oct

WO 701
(CANCELLED)

LAS (22:40)

YHM (05:55)

Additionally, travellers booked on the impacted Abbotsford – Vegas flights can call 1-877-593-7853 (8am-8pm MT).

Travellers on Edmonton – Las Vegas flight scheduled to depart October 20 – 26

These flights will be operated by WestJet, at the original scheduled dates and times.

Travellers booked on these flights will receive a new booking confirmation email approximately 72 hours prior to scheduled departure with information regarding the new flight and how to check in.

Dep Date

Flight #

Departing (Local Time)

Arriving (Local Time)

20-Oct

WO 760

YEG (12:00)

LAS (14:00)

20-Oct

WO 761

LAS (15:30)

YEG (19:30)

21-Oct

WO 752

YEG (16:00)

LAS (18:00)

21-Oct

WO 753

LAS (19:00)

YEG (23:00)

22-Oct

WO 752

YEG (16:00)

LAS (18:00)

22-Oct

WO 753

LAS (19:00)

YEG (23:00)

23-Oct

WO 750

YEG (8:00)

LAS (10:00)

23-Oct

WO 751

LAS (11:00)

YEG (15:00)

24-Oct

WO 752

YEG (16:00)

LAS (18:00)

24-Oct

WO 753

LAS (19:00)

YEG (23:00)

25-Oct

WO 752

YEG (16:00)

LAS (18:00)

25-Oct

WO 753

LAS (19:00)

YEG (23:00)

26-Oct

WO 752

YEG (16:00)

LAS (18:00)

26-Oct

WO 753

LAS (19:00)

YEG (23:00)

If you have a question not answered here or would like to share feedback, please send us a Direct Message on Facebook.

Orlando Flight Advisories for Oct 20-24

Unfortunately, our flights between Hamilton and Orlando on October 20 and 24 (WO 810 and WO 711) have been cancelled, as we have not yet received one final approval required to operate to the U.S. We anticipated having all regulatory approvals in place well in advance of our U.S. first flights, unfortunately this is not the case and we are deeply sorry to our valued Swoop travellers who have been affected.

Here’s what you need to know

Travellers on Hamilton – Orlando flights scheduled to depart on October 20 and 24, 2018

Our dedicated Travel Interruption support team will be reaching out directly to impacted travellers by phone to review rebooking options.

Dep Date

Flight #

Departing (Local Time)

Arriving (Local Time)

20-Oct

WO 810 (CANCELLED)

YHM (8:00)

MCO (10:41)

20-Oct

WO 711 (CANCELLED)

MCO (12:15)

YHM (14:52)

24-Oct

WO 810 (CANCELLED)

YHM (8:00)

MCO (10:41)

24-Oct

WO 711 (CANCELLED)

MCO (12:15)

YHM (14:52)

Additionally, travellers booked on the impacted Hamilton – Orlando flights can call 1-877-593-7853 (8am-8pm MT) to reach our Travel Interruption support team for assistance.

Tampa Flight Advisories for Oct 20-24

Unfortunately, our flights between Hamilton and Tampa on October 20 and 24 (WO 808 and WO 709) have been cancelled, as we have not yet received one final approval required to operate to the U.S. We anticipated having all regulatory approvals in place well in advance of our U.S. first flights, unfortunately this is not the case and we are deeply sorry to our valued Swoop travellers who have been affected.

Here’s what you need to know

Travellers on Hamilton – Tampa flights scheduled to depart October 20 and 24, 2018

Our dedicated Travel Interruption support team will be reaching out directly to impacted travellers by phone to review rebooking options.

Dep Date

Flight #

Departing (Local Time)

Arriving (Local Time)

20-Oct

WO 808 (CANCELLED)

YHM (15:45)

TPA (18:26)

20-Oct

WO 709 (CANCELLED)

TPA (20:00)

YHM (22:38)

24-Oct

WO 808 (CANCELLED)

YHM (15:45)

TPA (18:26)

24-Oct

WO 709 (CANCELLED)

TPA (20:00)

YHM (22:38)

Additionally, travellers booked on the impacted Hamilton – Orlando flights can call 1-877-593-7853 (8am-8pm MT) to reach our Travel Interruption support team for assistance.

Fort Lauderdale Flight Advisories for Oct 26

Unfortunately, our flights between Hamilton and Fort Lauderdale on October 26 (WO 820 and WO 719) have been cancelled, as we have not yet received one final approval required to operate to the U.S. We anticipated having all regulatory approvals in place well in advance of our U.S. first flights, unfortunately this is not the case and we are deeply sorry to our valued Swoop travellers who have been affected.

Here’s what you need to know

Travellers on Hamilton – Fort Lauderdale flights scheduled to depart October 26, 2018

Our dedicated Travel Interruption support team will be reaching out directly to impacted travellers by phone to review rebooking options.

Dep Date

Flight #

Departing (Local Time)

Arriving (Local Time)

26-Oct

WO 820 (CANCELLED)

YHM (8:30)

TPA (11:53)

26-Oct

WO 719 (CANCELLED)

TPA (14:00)

YHM (17:10)

Additionally, travellers booked on the impacted Hamilton – Orlando flights can call 1-877-593-7853 (8am-8pm MT) to reach our Travel Interruption support team for assistance.