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Travel Advisories

For travel on or between
Date posted
Airport: All Airports Advisory: Increase in fraudulent Swoop Facebook pages For travel on or between: Date posted: Jan 16, 2023


Swoop is advising the public of an increasing number of reported cases related to fraudulent social media accounts, primarily on Facebook, impersonating Swoop and Swoop’s social media chatbot, Donna. To assist the public in determining the credibility of any social media account claiming affiliation to Swoop, the airline is providing a list of methods Swoop will and will not use to communicate with travellers, to ensure vigilance against potential scams and fraud. How travellers can connect with Swoop:

- Facebook Messenger from our verified Facebook Page (with a blue checkmark beside ‘FlySwoop’)

-Twitter direct messages

-Instagram direct messages


What you need to connect with Swoop:

- Depending on your inquiry, we’ll ask for qualifying information about your booking or account that you or someone you’ve entrusted with that information has including your reservation/PNR code, first and last name, contact information What Swoop will not ask you to do:

- Register on a cryptocurrency website.

- Purchase gift cards for other companies and/or products.

- Provide your full credit card number (online). We will only ask for the last four digits of the card used.

- Provide your password information (we never need to know your password).

- Provide any PayPal information (we have no reason to need any PayPal information). All refunds will be issued to the original form of payment, or by cheque. If there is a claim for reimbursement, Swoop will use HyperWallet to issue a payment.

How to identify a fake Facebook account:

1) Check for the blue verified flag on our real Swoop Facebook page, which confirms the authenticity of a page.

2) Check the “About” section to assess how many followers the page has. Swoop’s official page @FlySwoop has 147K official followers.

3) Verify page transparency data (accessible on left side of the page) by checking when the page was created. Swoop’s official Facebook page was created in 2017 .

4) Posts on a fake page are pictures of Swoop’s actual posts that include comments, likes or shares in the image.

Airport: All Airports Advisory: Phone Scam For travel on or between: Date posted: Feb 10, 2023


Swoop is warning travellers of a phone scam using the Swoop brand to solicit travellers to provide their credit information or purchase gift cards in order to process a refund. Swoop is urging all travellers to be aware of this scam and to not share any personal information if you are questioning the caller’s intention. Swoop representatives would never ask you for payment in any form to process a refund. Any impacted traveller who has been a victim of scam or fraud is asked to please contact local authorities and report the incident to the Canadian Anti-Fraud Centre.

Airport: All Airports Advisory: U.S. entry requirements For travel on or between: Date posted: May 05, 2023


By the end of the day on May 11, international air travellers, federal employees and federal contractors will no longer need to show proof of COVID-19 vaccination to enter the United States. For more details on the White House announcement visit here.

For more information and all travel requirements visit here.

Airport: All Airports Advisory: Removal of all COVID-19 entry restrictions for entering Canada For travel on or between: Oct 2, 2022 - Onward Date posted: Sep 26, 2022


Effective October 1, 2022, all travellers entering Canada, regardless of citizenship, will no longer have to:

-submit public health information through the ArriveCAN app or website;

-provide proof of vaccination;

-undergo pre- or on-arrival testing;

-carry out COVID-19-related quarantine or isolation;

-monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada.

-wear masks on the aircraft.

Please confirm travel restrictions for your destination here.

Airport: All Airports Advisory: Gender X Bookings For travel on or between: Date posted:


The Government of Canada now issues Canadian Passports using code X in the gender field for non-binary Canadians. Swoop welcomes the government’s change and is currently investigating the necessary changes to its systems to be able to fully support non-binary travellers for domestic and international travel.

Until Swoop has completed the changes to be able to support code X in the gender field, travellers may be asked to provide their gender information as either male or female at time of booking or check-in.

For more information and guidance on travelling with a gender X passport, please visit the Government of Canada’s website at https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/change-sex.html

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