Travel Advisories

Flexible change/cancel guidelines have been announced for Mazatlan, Mexico.

This may cause delays or cancellations.

We advise all travellers to check the status of their flights before leaving for the airport.

Additional updates will be posted as they are available. Please chat with an agent on social media to discuss options.

As of 12:01 a.m. EST on January 5, all air travellers who are two years of age and older, arriving on flights originating from the People’s Republic of China, Hong Kong or Macao, will need to provide evidence of a negative COVID-19 test result, taken no more than two days before their departure, to the airline prior to boarding. The test could be either a negative molecular (such as a PCR test), or a negative antigen test that has documentation to show that it has been monitored by a telehealth service or an accredited laboratory or testing provider. Passengers who tested positive more than 10 days before their departure flight, but no more than 90 days, can provide the airline with documentation of their prior positive, in place of a negative test result. These planned health measures will apply to air travellers, regardless of nationality and vaccination status. They are temporary measures, in place for 30 days, after which the Government of Canada will reassess.

*Please note the COVID-19 test and attestation requirement is only for those flying Swoop from Toronto to the United States and have been in China in the ten days prior to their Swoop flight. 

We wish to make travellers aware of a baggage service disruption in Toronto Pearson International Airport - Terminal 3 (YYZ). As a result of baggage belt issues several flights were operated without having checked bags loaded. We sincerely apologize for the inconvenience and are working to reunite travellers with their baggage as quickly as possible.

While the situation has stabilized, we are temporarily permitting travellers with flights to and from Toronto in the next 24 hours to change their baggage selection from checked to carry-on at no charge. Travellers who wish to do so are encouraged to reach out via Facebook Messenger for agent assistance with changing baggage selections.

Travellers impacted by this disruption are asked to submit a claim to our Central Baggage Services team. You’ll need to provide the following information:

- Bag tag number that is missing

- Contact phone number

- Delivery Address

- Brand of bag (if known)

- Color

- description of 5-7 unique contents (books, medication, food items, etc.)

Please remember to keep any receipts for incidentals you plan to claim later. To learn more about Baggage Disruptions please visit Flight Interruptions.

Ongoing, extreme cold weather warnings impacting Alberta, prolonged snow and weather events for regions across B.C. and forecast of major winter storms across Southern Ontario has resulted in the cancellation and delay of flights across our network. We sincerely apologize to travellers who have been impacted and understand how frustrating it is when holiday travel is disrupted by inclement weather issues.  

Travellers impacted by theses cancellations are being contacted by email and our teams are working to reaccommodate travellers as quickly as possible. There is very limited reaccommodation availability due to the high demand for travel this time of year and the significant impact across the industry. We are monitoring multiple weather systems and anticipate further weather impacts in the coming days. We thank travellers for their patience and understanding as we continue to work to stabilize operations and ensure the safety of our crews amid these ongoing winter weather challenges. 

If you have confirmed travel between now and December 29and would like to proactively change your flights to a later date you can do so online at FlySwoop.com by logging into My Bookings.  

For a full list of impacted flights, please read our Operations Update for Travellers.   

Swoop is advising the public of an increasing number of reported cases related to fraudulent social media accounts, primarily on Facebook, impersonating Swoop and Swoop’s social media chatbot, Donna. To assist the public in determining the credibility of any social media account claiming affiliation to Swoop, the airline is providing a list of methods Swoop will and will not use to communicate with travellers, to ensure vigilance against potential scams and fraud. How travellers can connect with Swoop:

- Facebook Messenger from our verified Facebook Page (with a blue checkmark beside ‘FlySwoop’)

-Twitter direct messages

-Instagram direct messages

-Email

What you need to connect with Swoop:

- Depending on your inquiry, we’ll ask for qualifying information about your booking or account that you or someone you’ve entrusted with that information has including your reservation/PNR code, first and last name, contact information What Swoop will not ask you to do:

- Register on a cryptocurrency website.

- Purchase gift cards for other companies and/or products.

- Provide your full credit card number (online). We will only ask for the last four digits of the card used.

- Provide your password information (we never need to know your password).

- Provide any PayPal information (we have no reason to need any PayPal information). All refunds will be issued to the original form of payment, or by cheque. If there is a claim for reimbursement, Swoop will use HyperWallet to issue a payment.

How to identify a fake Facebook account:

1) Check for the blue verified flag on our real Swoop Facebook page, which confirms the authenticity of a page.

2) Check the “About” section to assess how many followers the page has. Swoop’s official page @FlySwoop has 147K official followers.

3) Verify page transparency data (accessible on left side of the page) by checking when the page was created. Swoop’s official Facebook page was created in 2017 .

4) Posts on a fake page are pictures of Swoop’s actual posts that include comments, likes or shares in the image.

Swoop is warning travellers of a phone scam using the Swoop brand to solicit travellers to provide their credit information or purchase gift cards in order to process a refund. Swoop is urging all travellers to be aware of this scam and to not share any personal information if you are questioning the caller’s intention. Swoop representatives would never ask you for payment in any form to process a refund. Any impacted traveller who has been a victim of scam or fraud is asked to please contact local authorities and report the incident to the Canadian Anti-Fraud Centre.

Effective October 1, 2022, all travellers entering Canada, regardless of citizenship, will no longer have to:

-submit public health information through the ArriveCAN app or website;

-provide proof of vaccination;

-undergo pre- or on-arrival testing;

-carry out COVID-19-related quarantine or isolation;

-monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada.

-wear masks on the aircraft.

Please confirm travel restrictions for your destination here.

Effective June 12, 2022 travellers are not required to present proof of negative COVID-19 results or recovery certificates before traveling to the United States.

You must be fully vaccinated with the primary series of an accepted COVID-19 vaccine to travel to the United States by plane if you are a non-U.S. citizen, or non-U.S. immigrant. For more information and all travel requirements click here.

The Government of Canada now issues Canadian Passports using code X in the gender field for non-binary Canadians. Swoop welcomes the government’s change and is currently investigating the necessary changes to its systems to be able to fully support non-binary travellers for domestic and international travel.

Until Swoop has completed the changes to be able to support code X in the gender field, travellers may be asked to provide their gender information as either male or female at time of booking or check-in.

For more information and guidance on travelling with a gender X passport, please visit the Government of Canada’s website at https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/change-sex.html