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Coronavirus updates. Learn more about Swoop's response.

Travel Advisories

Airport
Advisory
For travel on or between
Date posted
Airport: All airports Advisory: Phone Scam For travel on or between: Date posted: Mar 25, 2021

Details

Swoop is warning travellers of a phone scam using the Swoop brand to solicit travellers to provide their credit information or purchase gift cards in order to process a refund. Swoop is urging all travellers to be aware of this scam and to not share any personal information if you are questioning the caller’s intention. Swoop representatives would never ask you for payment in any form to process a refund. Any impacted traveller who has been a victim of scam or fraud is asked to please contact local authorities and report the incident to the Canadian Anti-Fraud Centre.

Airport: All airports Advisory: $10 ModiFly For travel on or between: Date posted: Sep 01, 2021

Details

$10 ModiFly:

Until September 30th, add ModiFly to your booking for only $10 for the ability to make a one-time change to your departure date and/or time. Restrictions apply. Any difference in fare still applies; Modifly cannot be used for name changes or cancellations. Bookings must be more than 14 days from departure. Learn more

Airport: All airports Advisory: Canada entry requirements For travel on or between: Date posted: Sep 07, 2021

Details

Border changes Fully vaccinated foreign nationals may be allowed to enter Canada for discretionary travel on the following dates if they meet specific criteria: Effective August 9: American citizens and permanent residents of the United States, who currently reside in the United States, who meet specific criteria to qualify as fully vaccinated September 7 (intended start date): All other foreign nationals who qualify as fully vaccinated    The 3-night hotel stopover requirement will be eliminated for all travellers arriving by air after 12:01 A.M. EDT on August 9.

COVID-19 Testing As of January 7, 2021, Transport Canada requires all air travellers entering Canada from international destinations, five years of age and over, to present a negative or residual positive COVID-19 polymerase chain reaction (PCR) or reverse transcription loop-mediated isothermal amplification (RT-LAMP) test result before boarding. The test will supplement, not replace, the requirements for health questionnaires, temperature checks and face masks. To comply with this regulation, travellers will be required to present a negative or residual positive PCR or RT-LAMP test at check-in and Canada Customs, taken within 72 hours from their scheduled departure time. Please allow extra time to check in. It is each traveller’s responsibility to source and pay for their own valid PCR or RT-LAMP test.

Quarantine Effective July 5, 2021 at 00:01 EST, any travellers eligible to enter Canada who are fully vaccinated 14 days prior to boarding a flight to Canada will no longer be required to isolate at government approved accommodations upon arrival and will be exempt from the 14-day self-isolation period. Children that are not fully vaccinated will not have to quarantine at a government approved hotel upon arrival but will still be required to self-isolate for the 14-day period. Before boarding their flight, fully vaccinated travellers are required to provide information related to their COVID-19 vaccination and evidence of COVID-19 vaccination to the Government of Canada via ArriveCAN. Any person who fails to comply with this requirement may be liable to a fine if this requirement applies to them. All other requirements listed below will remain in effect for all travellers.

Airport: USA Airports Advisory: USA entry For travel on or between: Date posted: Jul 05, 2021

Details

As of January 26, 2021, all air passengers to the U.S. two years of age or older, including those in transit, will be required to present a negative COVID-19 test result taken within 72 hours prior to their departure for the U.S. Alternatively, you may also present a written or electronic documentation of recovery from COVID-19. PCR and Antigen tests are acceptable.

All travellers must complete an attestation form before boarding their flight to the U.S. confirming compliance with the requirements. You may be unable to board your flight if you do not have the required COVID-19 test or document of recovery AND the completed attestation form.

Visit the Centers for Disease Control and Prevention (CDC) site for more information including frequently asked questions about the new testing requirement.

Airport: Montego Bay (MBJ) Advisory: Jamaica entry requirements For travel on or between: Date posted:

Details

The Jamaican Government requires that all passengers travelling to Jamaica (both Jamaicans and non-nationals) must obtain a travel authorization within 5 days of departure.

Foreign nationals can apply at https://www.visitjamaica.com/  Residents of Jamaica can apply at https://jamcovid19.moh.gov.jm/immigration.html

Travellers will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel.

In addition to obtaining a Jamaican Travel Authorization, effective 4 March 2021, all travellers must have a medical certificate with a negative Coronavirus (COVID-19) antigen or PCR test result. The test must have been taken at most 3 days before departure from the first embarkation point. Travellers younger than 12 years are exempt from the COVID-19 test requirements.

Airport: Mazatlan (MZT), Puerto Vallarta (PVR), Cancun (CUN) Advisory: Mexico entry requirements For travel on or between: Date posted:

Details

The Mexican Government requires that all passengers travelling to Mexico fill out an online QUESTIONNAIRE OF IDENTIFICATION OF RISK FACTORS IN TRAVELLERS upon arrival: https://afac.hostingerapp.com/. A print out of the completed questionnaire response or an electronic copy displayed from a mobile device is to be presented to the Immigration officer when entering or departing Mexico.

Please consult the following for any advisories from the Canadian government about travelling to Mexico: https://www.canadainternational.gc.ca/mexico-mexique/.

Airport: All Advisory: Gender X Bookings For travel on or between: Date posted:

Details

The Government of Canada now issues Canadian Passports using code X in the gender field for non-binary Canadians. Swoop welcomes the government’s change and is currently investigating the necessary changes to its systems to be able to fully support non-binary travellers for domestic and international travel.

Until Swoop has completed the changes to be able to support code X in the gender field, travellers may be asked to provide their gender information as either male or female at time of booking or check-in.

For more information and guidance on travelling with a gender X passport, please visit the Government of Canada’s website at https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/change-sex.html

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