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The safety of our travellers, crew and aircraft is always Swoop’s top priority and we are committed to providing a safe travel and work environment. Should a traveller present ill or fall ill during travel, our frontline teams and crews are trained to handle multiple scenarios and situations that can arise on the ground or onboard our aircraft and have access to real-time support of physicians when requested.
Effective March 18th, The Government of Canada has imposed travel restrictions for all flights entering Canada to reduce the spread of COVID-19. Any foreign individual, who has been present outside of Canada or the United States in the last 14 days will be prohibited entry and will be denied boarding. This does not apply to Canadian Citizens, Canadian Permanent Residents, Immediate Family Members and certain exempt persons, so long as no person is exhibiting COVID-19 symptoms.
Due to new entry restrictions imposed by the Canadian Government, only Canadians, U.S. citizens, Permanent Residents, and the direct family of Canadians or Permanent Residents can travel to Canada. Only travellers with a Canadian passport, Canadian PR, or U.S. passport will be able to check in through automated channels. The direct family of Canadians or Permanent Residents that have a foreign passport will need to be checked in at the airport by an agent.
In accordance with the mutual agreement between Canada and the United States to limit non-essential travel, and in an ongoing effort to contain the global spread of the COVID-19 pandemic, non-essential travel will be restricted between Canada and the United States. These new restrictions prohibit any foreign national, including United States nationals, from entering Canada for optional or discretionary purposes.
Non-essential travel includes, but is not limited to: tourism, recreation, shopping for non-essential goods, and/or sight-seeing.
Currently, we are operating a reduced network with regular service to Hamilton, Edmonton, Abbotsford, Halifax and Montego Bay.
We have also postponed planned seasonal service to Victoria, Kelowna, Charlottetown, Moncton and St. John's and continue the current suspension of services to London and Winnipeg until October 24, 2020. All travellers impacted by these changes are being contacted via email.
Starting on April 20, 2020, Swoop will require all domestic travellers to wear a mask when flying.
We will be providing regular updates on all our channels and are reaching out directly to these impacted travellers via email with more specific information.
Travellers booked on flights between Canada and the United States and Mexico, scheduled to operate from March 14 - October 24, 2020, have been contacted directly by email with instructions on how to cancel for Swoop Credit. Canadians still in the United States, Mexico and Jamaica after Sunday, March 22, 2020 at 11:59 p.m. will be contacted regarding repatriation flights.
On October 21, the WestJet Group, including Swoop, announced it will begin providing refunds related to the COVID-19 pandemic. Travellers with eligible itineraries will be proactively contacted by Swoop, beginning November 2, 2020. We appreciate your patience as we work through the administrative backlog. For more information, please visit https://www.flyswoop.com/refunds.
All Swoop travellers arriving from outside Canada are recommended to download the Government of Canada’s ArriveCan app to spend less time with border and public health officials. Travellers will need to submit such things as their quarantine plan, contact information, and updates on symptoms through a self-assessment. The Government of Canada’s app allows travellers to submit this information up to 48 hours before arriving in Canada. The ArriveCAN app is available for free on Google Play Store and Apple App Store.
For more information, please visit this page.