The safety of our travellers, crew and aircraft is always Swoop’s top priority and we are committed to providing a safe travel and work environment. Should a traveller present ill or fall ill during travel, our frontline teams and crews are trained to handle multiple scenarios and situations that can arise on the ground or onboard our aircraft and have access to real-time support of physicians when requested.
Canadian Entry Requirements:
As of January 7, 2021, all travellers on inbound flights to Canada from the United States, Mexico or Jamaica will be required to provide written or electronic documentation that they received a negative or residual positive test for COVID-19 before boarding their flight. For more information, helpful documents, and answers to frequently asked questions, please refer to this page.
Effective March 18th, The Government of Canada has imposed travel restrictions for all flights entering Canada to reduce the spread of COVID-19. Any foreign individual, who has been present outside of Canada or the United States in the last 14 days will be prohibited entry and will be denied boarding. This does not apply to Canadian Citizens, Canadian Permanent Residents, Immediate Family Members and certain exempt persons, so long as no person is exhibiting COVID-19 symptoms.
Due to new entry restrictions imposed by the Canadian Government, only Canadians, U.S. citizens, Permanent Residents, and the direct family of Canadians or Permanent Residents can travel to Canada. Only travellers with a Canadian passport, Canadian PR, or U.S. passport will be able to check in through automated channels. The direct family of Canadians or Permanent Residents that have a foreign passport will need to be checked in at the airport by an agent.
In accordance with the mutual agreement between Canada and the United States to limit non-essential travel, and in an ongoing effort to contain the global spread of the COVID-19 pandemic, non-essential travel will be restricted between Canada and the United States. These new restrictions prohibit any foreign national, including United States nationals, from entering Canada for optional or discretionary purposes.
Non-essential travel includes, but is not limited to: tourism, recreation, shopping for non-essential goods, and/or sight-seeing.
Mandatory Mask Requirement
As of April 20, 2020 Swoop requires all domestic travellers to wear a mask when flying.
An Update on Refunds
On October 21, 2020, the WestJet Group, including Swoop, announced it will begin providing refunds related to the COVID-19 pandemic. Travellers with eligible itineraries will be proactively contacted by Swoop, beginning November 2, 2020.
We appreciate your patience as we work through the administrative backlog. For more information, please visit https://www.flyswoop.com/refunds.
As of November 21, 2020 all travellers entering Canada must submit info through the ArriveCan app or website. Before boarding, you must provide your contact info, quarantine plan (unless exempt) and COVID-19 self-assessment. Visit below for more information.
For more information, please visit this page.