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View our Advisories for information on flight disruptions.
In the event of a Swoop flight cancellation where an appropriate re-accommodation option is not available on a Swoop-operated flight, Swoop may, subject to availability, offer re-booking on WestJet.
In the event of a Swoop flight delay greater than 3 hours, Swoop may offer re-booking on WestJet, subject to availability and timing of WestJet and Swoop-operated flights.
If your vacation package is impacted (transfers, hotels, etc.) please contact your third party tour operator for options.
Swoop will communicate re-accommodation options to travellers via email in the event of a flight disruption.
If travellers choose to be re-booked on WestJet, the WestJet booking cannot be changed or cancelled.
Travellers will need to check in for the WestJet flight.
Travellers will need to retrieve any checked baggage from the original Swoop flight, exit the secure area, and check in the baggage for the WestJet flight.
It is the traveller’s responsibility to ensure that they have adequate time to check in and manage any baggage for the WestJet flights.
Baggage: You are entitled to one carry-on bag and one checked bag on the WestJet flight. If you have additional checked bags, you will need to purchase these from the WestJet counter at check-in. You can apply for a refund on the additional bag fees by completing a webform.
Seats: Within 24 hours of departure of your WestJet flight, you can choose your seat while you check in for your flight. Please see a WestJet agent at the gate prior to departure if you are having issues getting seating with your children.
Special requests: Any special requests, such as wheelchairs, will be added to your new WestJet reservation.
WestJet flight updates: You can check the status of your upcoming WestJet flight via Flight Status.
Any disruptions of your WestJet flight, such as delays or cancellations, will be managed by WestJet. For more information, please refer to the WestJet Flight Interruptions and Passenger Rights page.
If you are booked on a WestJet flight, your receipt accessible via Swoop Manage My Bookings will include the following line items:
Spoilage: Extras, including seats and bags, from the original Swoop flight
Alternate Carrier Fares and Fees: Fare, taxes and fees associated with your original Swoop flight
Note that a third-party travel agency is used to automate the WestJet re-booking process.