Baggage

Each traveller is permitted one free personal item†.

Max dimensions: 41cm x 15cm x 33cm (16” x 6” x 13”)

†Examples include: Small backpack, purse, laptop bag, briefcase.

1. Each traveller may bring on board one piece of carry-on baggage, applicable fees apply.

2. All items brought on board must fit into the carry-on baggage sizing device and must not exceed the maximum dimensions of: 52cm x 23cm x 38cm (21” x 9” x 15”)

3. Bag fees increase the closer you get to your departure date. $10 are added to all bag prices at check-in and $20 are added to all bag fees if purchased at the airport. The best prices are always available at initial booking.

4. Bag fees will increase by $2 for travel during the peak summer season of June 29,2023 – September 4, 2023 and the peak winter season of December 15,2023 – January 3, 2024.

1. Swoop accepts checked baggage that does not exceed the weight limit, size limit, number of pieces and other specific criteria set by regulatory authorities and Swoop.

2. A traveller can check a maximum of four pieces of baggage, applicable fees apply.

3. No piece can exceed the following size and weight restrictions without additional fees:

   • Maximum dimensions: 157 cm (62 in.) total combined dimension (length + width + height).

   • Maximum weight: 23 kg (50 lbs).

   • See oversized/overweight.

4. Bag fees increase the closer you get to your departure date. $10 are added to all bag fees at check-in and $20 are added to all bag fees if purchased at the airport. The best prices are always available at initial booking.

5. Bag fees will increase by $2 for travel during peak summer season of June 29,2023 – September 4, 2023 and the peak winter season of December 15,2023 – January 3, 2024.

Don’t let the baggage stop you. We allow every traveller to bring up to four bags. If your baggage exceeds the weight or size limit, don’t worry, we will determine at the airport if an oversized bag fee applies.

A bag is considered oversized if it meets the following requirements:

1. Baggage exceeding 157 cm (62 in.) in total combined dimension (Length + Width + Height), but less than 203 cm (80 in.).

2. Baggage exceeding 23kg (50 lbs), but not no more than 45 kg (100 lbs).

If your bag meets the above requirements, there will be an additional fee of $105-$115† for domestic and international flights, which will be applied to each bag that is considered oversized. Fees will be charged at the airport at the time you are checking your bags.

†Prices are shown in CAD. For all flights originating from the U.S., prices will be reflected in USD when booking. For all flights departing within Canada, the oversized fee will be in CAD currency. Prices vary depending on the day of departure and will vary depending on applicable taxes and flight destination. All baggage fees are non-refundable and non-transferable. For bookings made prior to November 23, 2018, please refer to the tariff for previous baggage rates.

…when the adventure is calling, and you need more than just your regular suitcase.

Any equipment that will not fit in a regular suitcase, or needs special handling, please refer to this Sporting Goods Document for all rules and fee guidelines.

All regular baggage fees apply to all special items and sporting equipment. Regular weight and size limits apply. There will be a fee for all items exceeding these limits. See oversized baggage for pricing and more detail.

1. A traveller with a lap-held infant or child can check a child restraint system (car seats, booster seats) free of charge. Any stroller, child restraint device or playpen will be subject to a baby equipment fee. Standard baggage fees apply over and above the limit. Weight allowance of 50lbs per piece applies.

2. A traveller with a child or infant in a paid seat can bring their child restraint system (car seat) free of charge. In addition, they may bring a stroller or playpen subject to a baby equipment fee.

3. Swoop also allows a maximum of one diaper bag per infant as carry-on baggage, free of charge. A diaper bag must contain items for an infant, and must be stowed under the seat in front of the traveller. For more information visit this page. For FAQs visit this page.

The following items are allowed in the cabin at all times, in addition to the carry-on baggage allowances, provided the item is for individual use and can be properly stowed:

1. Assistive devices and mobility aids (e.g. braces, canes, crutches, or other similar items).

2. Containers carrying life sustaining items.

3. Lithium-ion batteries for collapsible mobility aids (CMAs) in accordance with the Dangerous Goods requirements.

4. Medication in its original, labeled container.

5. Portable medical electronic devices (PMEDs) that are battery powered and for individual use, examples include, but are not limited to:

   • BPAP devices; used for conditions such as asthma, COPD and sleep apnea

   • CPAP devices; used for conditions such as sleep apnea

   • Dialysis machines

   • Nebulizers; used to administer medication in the form of a mist for conditions such as asthma or COPD

   • POCs

   • Syringe or needle for personal medical use (e.g. diabetic syringes, EpiPen©)

   • Wearable air purifiers

Bring your musical instrument onboard with you as a purchased carry-on.

Bring your instrument onboard with you for faster travel. Musical instruments that meet the combined dimensions of 113 cm (45”) will be considered your carry-on and subject to applicable fees. Musical instruments that don’t meet the carry-on size criteria will have to be checked and follow the weight limits for checked bags.

Fly with bigger instruments by purchasing a checked bag.

Due to size restrictions, musical instruments must be under combined total dimensions of 80" to be accepted. Oversize fees will be waived. Musical instruments need to follow regular checked bag weight restrictions (50lbs) with a limit of 100lbs and will be charged the overweight fee if the musical instrument is overweight.

Mobility aids/devices and wheelchairs and associated batteries are accepted in addition to the checked baggage allowance, free of charge. (More Info)

Any active or veteran Canadian military personnel are entitled to:

• Your first two checked bags free

• One free carry-on bag

If you are active or veteran Canadian military personnel travelling for business or personal reasons, you must follow these steps to claim your free bags:

• Head to the airport with your baggage on the day of your flight. DO NOT purchase your bags online. Any purchased bags are non-refundable.

Get to the airport on time.

a) For domestic flights: We suggest you arrive at the airport at least 90 minutes prior to departure. Baggage drop off closes 45 minutes prior to departure with no exceptions.

b) For international flights: We suggest you arrive at the airport at least 120 minutes prior to departure. Baggage drop off closes 60 minutes prior to departure with no exceptions.

Present a valid military identification to the Swoop agent at the airport check-in counter. Only the Swoop agent at the airport check-in desk will be able to grant you your free military baggage allowance.

We accept the following military identification which must be presented at check-in to be eligible for the baggage allowance.

• A CFOne card with "CF" or "V"

• Certificate of Service (CF 54 or CF 75) from any branch of the Canadian military

• Discharge certificate from any branch of the Canadian military

• DND ID card for National Defense (NDI 20)

• Record of Service Card (NDI 75)

• Statement of Service from any branch of the Canadian military

• Valid DND temporary ID card (NDI 10)

Overweight/oversize fees will still apply, so make sure your checked bags meet the weight and size requirements. Exceptions may apply for active personnel being deployed. The offer does not extend to any family members or anyone else travelling on the reservation.

We value safety above all. Before you pack your bags and take off to the airport, please take a look at what you can, and can’t bring onto your flight.

Visit hazardous materials and dangerous goods for a full, comprehensive list of restricted items that are not allowed on Swoop flights.

We do not accept pets on Swoop flights.

Damage to baggage and/or contents must be reported to a Swoop representative within seven days of your flight’s arrival. Please return to the airport with your damaged baggage for assessment.

Delayed baggage/missing contents

Delayed baggage must be reported to Swoop within 21 days of your flight’s arrival. A Swoop representative will create a delayed baggage report for you that will include your contact information and a description of your baggage and its contents to assist in the search.

Once the report has been completed, a Swoop representative will advise you of the next steps and work with you to locate your baggage. If your baggage is not recovered in five days, our Central Baggage team will take over the search.

If you discover items are missing from your baggage, this must be reported to a Swoop representative immediately. A report must be created within 21 days of your flight’s arrival.

Limits of liability

For domestic travel only, Swoop’s maximum liability as a result of damage and/or loss is $2,100 CAD per bag. For international travel, Swoop’s liability will be limited by either the Montreal Convention or the Warsaw Convention, as applicable. In most cases, the limitation amount will be $2,100 CAD.

If a bag is lost, travellers will be reimbursed for their baggage fee in addition to the settlement for the loss of baggage.

From wedding attire to alcohol, see a list of special items and policies here.