We are currently performing site maintenance and some features may not be available or work as expected.

Baggage

Buy bags early to save!

Yes, that’s right! Save more than 40% by purchasing bags online. To save even more, purchase a checked bag instead of a carry-on!

When to purchase bags

Online

To get the best price, purchase your bags online up to 1 hour before your flight.

Airport Counter

Bags can be purchased at the ticket counter, but it does cost more.

At the gate

This is the most expensive place to purchase a carry-on or checked bag.

Personal Item Must fit under seat in front of you

Max size: 41cmx15cmx33cm (16”x6”x13”)

Examples can include purses, laptop bags, briefcases, small backpacks, tote bags

Carry-on

Max size: 52cmx23cmx38cm (21”x9”x15”)

Examples can include small suitcases, small duffel bags

Checked Bag

Max size: 157cm (62”) total combined dimensions
Max weight: 23kg (50lbs)

Examples can include large suitcases, large duffel bags

Buy early to get the best prices

Purchase Online

Free

$36.75-$51.75

$36.75-$51.75

Airport Counter

Free

$52.50-$57.50

$52.50-$57.50

At the Gate

Free

$89.25-$97.75

$84.00-$92.00

Prices are in CAD currency and vary depending on applicable taxes and flight destination. All baggage fees are non-refundable. For bookings made prior to November 23, 2018, please refer to the tariff for previous baggage rates.

Personal Item

Each traveller is permitted one free personal item.

Max dimensions:
16” x 6” x 13” (41cm x 15cm x 33cm)

Must be able to fit under the seat in front of you. Examples include: Small backpack, purse, laptop bag, briefcase

Carry-on Baggage

  1. Each traveller may bring on board one piece of carry-on baggage, applicable fees apply.
  2. All items brought on board must fit into the carry-on baggage sizing device and must not exceed the maximum dimensions.
    21” x 9” x 15” (52cm x 23cm x 38cm)
  3. Online

    $36.75-$51.75

    Airport Counter

    $52.50-$57.50

    At the Gate

    $89.25-$97.75

    Prices are in CAD currency and vary depending on applicable taxes. All baggage purchases are non-refundable. For bookings made prior to November 23, 2018, please refer to the tariff for previous baggage rates.

Checked Baggage

  1. Swoop accepts checked baggage that does not exceed the weight, size, number of pieces and other specific criteria set by regulatory authorities and Swoop.
  2. A traveller can check a maximum of four pieces of baggage, applicable fees apply.
  3. No piece can exceed the following size and weight restrictions without additional fees:
    • Maximum dimensions: 157 cm (62 in.) total combined dimension (length + width + height)
    • Maximum weight: 23 kg (50 lbs)
    • See oversized/overweight

Baggage prices for Travel within Canada

Per person

1st Checked Bag

2nd Checked Bag

3rd Checked Bag

4th Checked Bag

Online

$36.75-$51.75

$52.50-$69.00

$105.00-$126.50

$105.00-$126.50

Airport Counter

$52.50-$57.50

$68.25-$74.75

$120.75-$132.25

$120.75-$132.25

At the Gate

$84.00-$92.00

N/A

N/A

N/A

Prices are in CAD currency and vary depending on applicable taxes and flight destination. All baggage fees are non-refundable. For bookings made prior to November 23, 2018, please refer to the tariff for previous baggage rates.

Baggage prices for Travel to/from the U.S.

Per person

1st Checked Bag

2nd Checked Bag

3rd Checked Bag

4th Checked Bag

Online

$31.50-$34.50

$42.00-$46.00

$105.00-$115.00

$105.00-$115.00

Airport Counter

$42.00-$46.00

$52.50-$57.50

$120.75-$132.25

$120.75-$132.25

At the Gate

$73.50-$80.50

N/A

N/A

N/A

Prices are in CAD currency and vary depending on applicable taxes and flight destination. All baggage fees are non-refundable.

Baggage Prices for International Travel Outside North America

Per person

1st Checked Bag

2nd Checked Bag

3rd Checked Bag

4th Checked Bag

Online

$31.50-$34.50

$42.00-$46.00

$210.00-$230.00

$210.00-$230.00

Airport Counter

$42.00-$46.00

$52.50-$57.50

$236.25-$258.75

$236.25-$258.75

At the Gate

$73.50-$80.50

N/A

N/A

N/A

Prices are in CAD currency and vary depending on applicable taxes and flight destination. All baggage fees are non-refundable.

Oversized Baggage

Don’t let the baggage stop you. We allow every traveller to bring up to four bags. If your baggage exceeds the weight or size limit, don’t worry, we will determine at the airport if an oversized bag fee applies.

A bag will be considered oversized if it meets the following requirements:

  1. Baggage exceeding 157 cm (62 in.) in total combined dimension (Length + Width + Height), but less than 203 cm (80 in.).
  2. Baggage exceeding 23kg (50 lbs), but not no more than 45 kg (100 lbs).

If your bag meets the above requirements, there will be an additional fee of $105-$115 CAD for domestic flights to and from the U.S., which will applied to each bag that is considered oversized. Fees will be charged at the airport at the time you are checking your bags.

Prices are in CAD currency and vary depending on applicable taxes and flight destination. All baggage fees are non-refundable.

Sporting Equipment & Special Items

…when the adventure is calling, and you need more than just your regular suitcase.

Any equipment that will not fit in a regular suitcase, or needs special handling, please refer to this Sporting Goods Document for all rules and fee guidelines.

All regular baggage fees apply to all special items and sporting equipment. Regular weight and size limits apply. Fee for all items exceeding these limits. See oversized baggage for pricing and more detail.

Child/Infant Equipment Allowance

  1. A traveller with a lap-held infant can check two pieces of infant equipment (child restraint system, playpen or stroller) at check-in counter or gate, free of charge.
  2. A traveller with a child or infant in a paid seat can check one piece of child/infant equipment (e.g. child restraint system, playpen or stroller), free of charge.

Special Traveller Items and Assistive Devices

The following items are allowed in the cabin at all times, in addition to the carry-on baggage allowances, provided the item is for individual use and can be properly stowed:

  1. Assistive devices and mobility aids (e.g. braces, canes, crutches, or other similar items).
  2. Container carrying life sustaining items.
  3. Lithium-ion batteries for collapsible mobility aids (CMAs) in accordance with the Dangerous Goods requirements.
  4. Medication in its original, labeled container.
  5. Portable medical electronic devices (PMEDs) that are battery powered and for individual use, examples include, but are not limited to:
    • BPAP devices; used for conditions such as asthma, COPD and sleep apnea
    • CPAP devices; used for conditions such as sleep apnea
    • Dialysis machines
    • Nebulizers; used to administer medication in the form of a mist for conditions such as asthma or COPD
    • POCs
    • Syringe or needle for personal medical use (e.g. diabetic syringes, EpiPen©)
    • Wearable air purifiers

Mobility Aid/Device and Wheelchair

Mobility aids/devices and wheelchairs and associated batteries are accepted in addition to the checked baggage allowance, free of charge. (More Info)

Military Baggage Information

Any active military personnel are entitled to:

  • Two free checked bags
  • One free carry-on bag

If you are active military personnel travelling for business or personal reasons, you must follow these steps to claim your free bags:

  • Head to the airport with your baggage on the day of your flight. DO NOT purchase your bags online. Any purchased bags are non-refundable.

Get to the airport on time.

a) For domestic flights: We suggest you arrive at the airport at least 90 minutes prior to departure. Baggage drop off closes 45 minutes prior to departure with no exceptions.

b) For international flights: We suggest you arrive at the airport at least 120 minutes prior to departure. Baggage drop off closes 60 minutes prior to departure with no exceptions.

Present valid military identification to the Swoop agent at the airport check-in counter. Only the Swoop agent at the airport check-in desk will be able to grant you your free military baggage allowance.

Overweight/oversize fees will still apply, so make sure your checked bags meet the weight and size requirements. Exceptions may apply for active personnel being deployed.

Hazardous Material and Dangerous Goods

We value safety above all. Before you pack your bags and take off to the airport, please take a look at what you can, and can’t take onto your flight.

Visit hazardous materials and dangerous goods for a full, comprehensive list of restricted items that are not allowed on Swoop flights.

Travelling with Pets

We do not accept pets on Swoop flights.

Delayed/Damaged Bags

Damage to baggage and/or contents must be reported to a Swoop representative within seven days of your flight’s arrival. Please return to the airport with your damaged baggage for assessment.

Delayed baggage/missing contents

Delayed baggage must be reported to Swoop within 21 days of your flight’s arrival. A Swoop representative will create a delayed baggage report for you that will include your contact information and a description of your baggage and its contents to assist in the search.

Once the report has been completed, a Swoop representative will advise you of the next steps and work with you to locate your baggage. If your baggage is not recovered in five days, our Central Baggage team will take over the search.

If you discover items are missing from your baggage, this must be reported to a Swoop representative immediately. A report must be created within 21 days of your flight’s arrival.

Limits of liability

For domestic travel only, Swoop’s maximum liability as a result of damage and/or loss is 1,131 Special Drawing Rights per bag (approximately $1800 CAD). For international travel, Swoop’s liability will be limited by either the Montreal Convention or the Warsaw Convention, as applicable. In most cases, the limitation amount will be 1,131 Special Drawing Rights.

In the event that a bag is lost, travellers will be reimbursed for their baggage fee in addition to the settlement for the loss of baggage.