Coronavirus updates. Learn more about Swoop's response.
For instructions on how to change your flight if eligible, click here.
Starting March 13th, all new bookings will automatically include ModiFly at no extra charge, for flights that are a minimum of seven days out. Travellers with existing bookings will be able to add ModiFly to their booking for free, excluding travellers that are travelling within the next seven days. Travellers can add ModiFly by going into “Manage my Booking” and using their reservation code on FlySwoop.com. Please note that if the fare on the new flight is higher than the fare paid at the time of booking, travellers must pay the difference in fare.
Travellers scheduled to travel to the U.S., Mexico or Jamaica on or before May 31, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.
Effective March 18th, The Government of Canada has imposed travel restrictions for all flights entering Canada to reduce the spread of COVID-19. Any foreign individual, who has been present outside of Canada or the United States in the last 14 days will be prohibited entry and will be denied boarding. This does not apply to Canadian Citizens, Canadian Permanent Residents, Immediate Family Members and certain exempt persons, so long as no person is exhibiting COVID-19 symptoms.
* Please note that the contact centre wait time are extremely high and due to demand we may not be able to get through all travellers at this time.
For more information and full terms and conditions, please visit the ModiFly page here.
Understanding that these are uncertain times, we are offering ModiFly at no additional cost to travellers. This applies to all travellers, excluding those who are within the seven-day booking window. Travellers scheduled to travel to the U.S., Mexico or Jamaica on or before May 31, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.
* Please note that the contact centre wait time are extremely high and due to demand we may not be able to get through all travellers at this time.
For instructions on how to change your flight if eligible, click here.
For more information and full terms and conditions, please visit the ModiFly page here.
Starting March 13th, travellers with existing bookings will be able to add ModiFly to their booking for free, excluding travellers that are within a seven-day booking window. Travellers can add ModiFly by going into Manage my Booking and using their reservation code on Flyswoop.com.
ModiFly allows travellers to make a one-time change of time and/or date per direction (flight segment). Please note that if the fare on the new flight is higher than the fare paid at the time of booking, travellers must pay the difference in fare.
Travellers scheduled to travel to the U.S., Mexico or Jamaica on or before May 31, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.
Full instructions on how to add ModiFly to an existing booking can be found here.
Starting on March 13, 2020, all travellers making a new booking 7 days or more in advance, will have ModiFly added to their booking for free. This allows travellers to make a one-time change of time and/or date per direction (flight segment).
For more information and full terms and conditions, please visit the ModiFly page here.
Travellers scheduled to travel to the U.S., Mexico or Jamaica on or before May 31, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.
Starting on March 13, 2020, new and existing travellers with bookings a minimum 7 days out will be able to go into Manage My Booking and use ModiFly to make a one-time change of time and/or date per direction (flight segment) up to 24 hours prior to departure. For more information visit this page here.
ModiFly can be added at the time of initial purchase, just after seat selection and can only be added to bookings made directly through FlySwoop.com. ModiFly lets you change your travel dates and/or times through Manage My Booking using your reservation code and last name up to 24 hours prior to departure. For more information visit this page here. Please note that if the fare on the new flight is higher than the fare paid at the time of booking, travellers must pay the difference in fare.
For more information and full terms and conditions, please visit the ModiFly page here.
Yes, after you book your Swoop Getaway, you can go onto “Manage my Booking” on FlySwoop.com to proactively add ModiFly to your getaway.
For more information and full terms and conditions, please visit the ModiFly page here.
Full instructions on how to add ModiFly to an existing booking can be found here.
Our Agents at the airport are unable to process requests from travellers including cancellations, refunds and changes, as they do not have access to manage travellers bookings. Instead, all travellers can make changes to their bookings through Manage my Booking.
For instructions on how to change your flight if eligible, click here.
All flight changes can be made through Manage My Bookings function on Flyswoop.com. From there you can login with your reservation code to add ModiFly to you booking. ModiFly lets you change your travel dates and/or times through Manage My Booking using your reservation code and last name up to 24 hours prior to departure. For more information and full terms and condition, visit the ModiFly page here.
Travellers scheduled to travel to the U.S., Mexico or Jamaica on or before May 31, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.
Full instructions on how to apply ModiFly to an existing booking can be found here.
Travellers flying within Canada are able to go into Manage my Booking and add ModiFly to their new and existing booking as long as its outside of the seven-day flying window.
ModiFly lets you change your travel dates and/or times through Manage My Booking using your reservation code and last name up to 24 hours prior to departure.
Find out if you're eligible here.
For more information and full terms and conditions, visit the ModiFly page here.
Travellers scheduled to travel to the U.S., Mexico or Jamaica on or before May 31, 2020 are being contacted directly by email with the option to rebook or cancel their existing itinerary.
For more information about repatriation flights, click here.
Effective March 18th, The Government of Canada has imposed travel restrictions for all flights entering Canada to reduce the spread of COVID-19. Any foreign individual, who has been present outside of Canada or the United States in the last 14 days will be prohibited entry and will be denied boarding. This does not apply to Canadian Citizens, Canadian Permanent Residents, Immediate Family Members and certain exempt persons, so long as no person is exhibiting COVID-19 symptoms.
Due to new entry restrictions imposed by the Canadian Government, only Canadians, U.S. citizens, Permanent Residents, and the direct family of Canadians or Permanent Residents can travel to Canada. Only travellers with a Canadian passport, Canadian PR, or U.S. passport will be able to check in through automated channels. The direct family of Canadians or Permanent Residents that have a foreign passport will need to be checked in at the airport by an agent.
ModiFly launched in August of 2018. It is an extra that can be added only at the time of purchase, after seat selection, and can only be added to bookings made directly through FlySwoop.com. ModiFly can only be purchased 14 days prior to the date of your flight and allows travellers the opportunity to manage their booking up to 24 hours prior to departure.
For more information, visit the ModiFly page here.
Full instructions on how to add ModiFly to an existing booking can be found here.
We have not yet cancelled a flight because of the coronavirus, and we are continuing to fly to all of our destinations. We will continue to closely monitor the situation and change and update our schedule accordingly.
Yes, provided that a health certificate is presented.
With respect to requests for refunds to original form of payment, more information will be provided at a later date. The Canadian Transportation Agency has also recently provided guidance on this, and you can find their statement here: https://otc-cta.gc.ca/eng/statement-vouchers .
We are currently offering travel credit for transborder and international flights; more information can be found here: https://www.flyswoop.com/making-changes-to-your-flight/ .
For domestic travellers, as there are no travel restrictions within Canada at this time, and while the crisis continues, we are continuing to fly our domestic network, ensuring Canadians have access to critical travel during uncertain times. Travellers can add ModiFly free to their booking, which will allow them to make a one-time date and time change to their flights. More information can be found here: https://www.flyswoop.com/making-changes-to-your-flight/ .
Public Health Agency of Canada: https://www.canada.ca/en/public-health.html
Government Travel Advice and Advisories: https://travel.gc.ca/travelling/advisories
Government of Canada Coronavirus (COVID-19) Updates: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
World Health Organization: https://www.who.int/health-topics/coronavirus
IATA – Air transport communicable diseases: https://www.iata.org/en/programs/safety/health/diseases
