Coronavirus updates. Learn more about Swoop's response.
For instructions on how to change your flight if eligible, click here.
Travellers scheduled to travel to the U.S. or Mexico on or before October 24, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.
Effective March 18th, The Government of Canada has imposed travel restrictions for all flights entering Canada to reduce the spread of COVID-19. Any foreign individual, who has been present outside of Canada or the United States in the last 14 days will be prohibited entry and will be denied boarding. This does not apply to Canadian Citizens, Canadian Permanent Residents, Immediate Family Members and certain exempt persons, so long as no person is exhibiting COVID-19 symptoms.
* Please note that the contact centre wait time are extremely high and due to demand we may not be able to get through all travellers at this time.
Travellers scheduled to travel to the U.S. or Mexico on or before October 24, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.
* Please note that the contact centre wait time are extremely high and due to demand we may not be able to get through all travellers at this time.
For instructions on how to change your flight if eligible, click here.
No, ModiFly can only be purchased at the time of booking on the website or through the Swoop app.
Travellers scheduled to travel to the U.S. or Mexico on or before October 24, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.
Purchase ModiFly during booking for the flexibility to make a one-time change of date and/or time to your flight.
Travellers scheduled to travel to the U.S. or Mexico on or before October 24, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.
Starting on March 13, 2020, new and existing travellers with bookings a minimum 14 days out will be able to go into Manage My Booking and use ModiFly to make a one-time change of time and/or date per direction (flight segment) up to 24 hours prior to departure. For more information visit this page here.
ModiFly can be added at the time of initial purchase, just after seat selection and can only be added to bookings made directly through FlySwoop.com. ModiFly lets you change your travel dates and/or times through Manage My Booking using your reservation code and last name up to 24 hours prior to departure. For more information visit this page here. Please note that if the fare on the new flight is higher than the fare paid at the time of booking, travellers must pay the difference in fare.
For more information and full terms and conditions, please visit the ModiFly page here.
No, ModiFly can only be purchased at initial booking on FlySwoop.com or the Swoop mobile app. ModiFly cannot be added to an existing reservation and cannot be purchased at the airport.
For more information and full terms and conditions, please visit the ModiFly page here.
Our Agents at the airport are unable to process requests from travellers including cancellations, refunds and changes, as they do not have access to manage travellers bookings. Instead, all travellers can make changes to their bookings through Manage my Booking.
For instructions on how to change your flight if eligible, click here.
All flight changes can be made through Manage My Bookings function on Flyswoop.com. From there you can login with your reservation code to add ModiFly to you booking. ModiFly lets you change your travel dates and/or times through Manage My Booking using your reservation code and last name up to 24 hours prior to departure. For more information and full terms and condition, visit the ModiFly page here.
Travellers scheduled to travel to the U.S. or Mexico on or before October 24, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.
Full instructions on how to apply ModiFly to an existing booking can be found here.
Purchase ModiFly at booking for the flexibility to make a one-time change of date and/or time to your flight. ModiFly can be added on the Extras page, after you select your flight. ModiFly is $15-$20 CAD per traveller, per direction, and cannot be added after booking. Changes cannot be made to traveller names or origin/departure locations, and ModiFly cannot be used for cancellations.
Travellers scheduled to travel to the U.S. or Mexico on or before October 24, 2020 are being contacted directly by email with the option to rebook or cancel their existing itinerary.
Effective March 18th, The Government of Canada has imposed travel restrictions for all flights entering Canada to reduce the spread of COVID-19. Any foreign individual, who has been present outside of Canada or the United States in the last 14 days will be prohibited entry and will be denied boarding. This does not apply to Canadian Citizens, Canadian Permanent Residents, Immediate Family Members and certain exempt persons, so long as no person is exhibiting COVID-19 symptoms.
Due to new entry restrictions imposed by the Canadian Government, only Canadians, U.S. citizens, Permanent Residents, and the direct family of Canadians or Permanent Residents can travel to Canada. Only travellers with a Canadian passport, Canadian PR, or U.S. passport will be able to check in through automated channels. The direct family of Canadians or Permanent Residents that have a foreign passport will need to be checked in at the airport by an agent.
ModiFly launched in August of 2018. It is an extra that can be added only at the time of purchase, after seat selection, and can only be added to bookings made directly through FlySwoop.com. ModiFly can only be purchased 14 days prior to the date of your flight and allows travellers the opportunity to manage their booking up to 24 hours prior to departure.
For more information, visit the ModiFly page here.
Yes, provided that a health certificate is presented.
With respect to requests for refunds to original form of payment, more information will be provided at a later date. The Canadian Transportation Agency has also recently provided guidance on this, and you can find their statement here: https://otc-cta.gc.ca/eng/statement-vouchers .
We are currently offering travel credit for transborder and international flights; more information can be found here: https://www.flyswoop.com/making-changes-to-your-flight/ .
For domestic travellers, as there are no travel restrictions within Canada at this time, and while the crisis continues, we are continuing to fly our domestic network, ensuring Canadians have access to critical travel during uncertain times.
Public Health Agency of Canada: https://www.canada.ca/en/public-health.html
Government Travel Advice and Advisories: https://travel.gc.ca/travelling/advisories
Government of Canada Coronavirus (COVID-19) Updates: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
World Health Organization: https://www.who.int/health-topics/coronavirus
IATA – Air transport communicable diseases: https://www.iata.org/en/programs/safety/health/diseases
