Coronavirus updates. Learn more about Swoop's response.
We hold ourselves to the highest standard and strive to create an environment that is as clean as possible. In response to Coronavirus (COVID-19), we are doing more to keep you and your Swoop crew safe.
We always take the health and safety of our travellers very seriously. In response to the current Coronavirus (COVID-19) outbreak, Swoop has taken additional precautionary measures to expand and increase the frequency of our aircraft sanitization.
We are continuing to clean with our approved products, including Sanicide (disinfectant) for galleys and lavatories, along with Celeste 8500 for all-purpose cleaning. In addition to these cleaners, we have two disinfecting products in our arsenal: hospital-grade Clorox Wipes and Spray.
These new products are used on tray tables as well as general seating areas to ensure all guest contact surfaces are thoroughly disinfected. The Clorox and Sanicide products are used to accomplish the cleaning of our galleys, lavatories, tray tables, seat armrests and headrests, seatbelt buckles, the PSU panel, overhead bin door latches and lavatory door handles.
In the air, our aircraft are equipped with state-of-the-art HEPA filters, which are similar to those used in hospitals. These filters achieve a viral and bacterial removal efficiency of greater than 99.99 percent. These aircraft also introduce fresh air into the cabin every two to three minutes.
We are continuing to monitor the situation closely and will take the proper precautionary measures to protect our travellers as best we can.
The idea that all aircraft air is recirculated is a common misconception. All Swoop aircraft (Boeing 737 NG) are equipped with an industry-leading air circulation system containing a HEPA filter, similar to what is used in hospital environments. These Swoop aircraft are given a light groom after every flight, a full groom every 24-hours, a complete interior detail monthly and an enhanced hyper-focused groom annually. In response to the current Coronavirus (COVID-19) outbreak, Swoop has taken additional precautionary measures to expand and increase the frequency of our aircraft sanitization.
Filters achieve a viral and bacterial removal efficiency of greater than 99.99 percent. Additionally, these aircraft introduce fresh air into the cabin every two to three minutes.
Should a traveller present ill or fall ill during travel, our frontline teams and crews are trained to handle multiple scenarios and situations that can arise on the ground or onboard our aircraft and have access to real-time support of physicians at MedLink when requested.
It is the crew’s duty to assess, refuse or move anyone who is exhibiting signs of not being fit to fly due to illness.
The safety of our travellers and crew is our top priority. It is our goal to be open and transparent throughout this rapidly evolving situation. Find out more regarding Swoop's Coronavirus (COVID-19) operational updates here. This page will be updated regularly with information on COVID-19 impacted flights in our network.
It’s important to self-identify so that our Swoopsters can ensure your safety along with the safety of other travellers and crew. Frontline Swoopsters are trained to handle multiple scenarios and situations that can arise on the ground or onboard our aircraft and have access to real-time support of physicians at MedLink when requested.
Yes. Starting on April 20, 2020, Swoop will require all domestic travellers to wear a mask when flying. Travellers are encouraged to wear a face covering or mask as much possible at all points in their journey and must do so when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.
Public Health Agency of Canada: https://www.canada.ca/en/public-health.html
Government Travel Advice and Advisories: https://travel.gc.ca/travelling/advisories
Government of Canada Coronavirus (COVID-19) Updates: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
World Health Organization: https://www.who.int/health-topics/coronavirus
IATA – Air transport communicable diseases: https://www.iata.org/en/programs/safety/health/diseases