Boeing 737 MAX Information

Details on aircraft are available during booking under 'flight info'.

At Swoop, the safety of our travellers and our crew is our top priority, and we are always committed to providing up-to-date information about all aircraft within our fleet. While in the past there have been safety concerns surrounding the MAX aircraft, these concerns have been resolved through Transport Canada’s independent validation of the Boeing 737 MAX changes and training requirements for all Canadian carriers.

The MAX aircrafts have been thoroughly inspected for safety and are deemed safe to fly by Transport Canada. All Swoop pilots will have completed the comprehensive and mandatory MAX training prior to flying the MAX aircraft.

Swoop is unwavering in its commitment to the safety of our fleet. All aircraft in our fleet undergo frequent maintenance checks and regularly scheduled service to continually ensure all aircraft are safe for operation.

Swoop's MAX aircraft have been updated with United States Federal Aviation Administration’s (FAA) required changes and validated by Transport Canada. We have met or exceeded all additional requirements outlined by Transport Canada, including comprehensive mandatory and regulatory pilot training, and all aircraft are flown on a validation flight prior to returning to service.

Airlines in Canada are heavily regulated and Transport Canada’s role is to ensure the safety of commercial (civil) aviation in Canada. Transport Canada aviation safety experts have completed their independent review of the necessary modifications to the Boeing 737 MAX aircraft and have validated the changes certified by the United States Federal Aviation Administration (FAA.) Validation of these changes meant that these modifications could be actioned on Swoop's 737 MAX aircraft and Swoop 737 MAX pilots could commence their comprehensive mandatory training.

Swoop's standard change and cancellation policies are applicable.

No cancellations are permitted except within 24 hours of making the booking, as long as it is more than seven days from departure. Additionally, tickets are non-transferable and non-refundable. This helps us follow our ultra-low cost business model. Bookings cancelled within 24 hours are refunded to the original form of payment. There are no fees for not showing up for your flight. If you have added ModiFly at the time of your booking you can change the time or date of your flight once. Otherwise, flight changes are subject to a change fee.

For changes being made three days (72 hours) or more from departure, and less than seven days from departure, changes incur a fee of $150 per passenger per segment. For changes being made seven days (168 hours) or more from departure, changes incur a fee of $100 per passenger per segment. 

No changes are permitted less than three days (72 hours) prior to departure.

We hope to provide you with a seamless experience, but there are a few scenarios where optional features like extra legroom are no longer available. In this case, we will refund ancillary purchases to the original form of payment.

During the schedule change, you will be notified of any aircraft equipment changes through the email on the booking.