Coronavirus updates. Learn more about Swoop's response.
Your Swoop Getaways is powered by Expedia therefore, you would have to cancel flights and hotels separately. Please note that not all flights are eligible to cancel for Swoop Credits and not all hotels are refundable. Check the terms and conditions of your booking which can be found in your confirmation email.
For our flight terms and conditions, please visit here.
Are your travelling within Canada in the next 72 hours? There are currently no restrictions on domestic travel. Keep an eye out for your 24-hour check-in email.
Are you travelling within Canada in the next 3-7 days? There are currently no restrictions on domestic travel. Pay a flight change fee if you want to make changes. For more information visit our Travel Terms and Conditions page.
If your travel date is more than 7 days from departure, purchase ModiFly for $0 in Manage My Bookings. ModiFly allows for a one-time change of time and/date per direction. For more information on ModiFly and instructions on how to add it to your booking, click here.
Do you have a travel reservation with Swoop to the U.S., Mexico, and/or Jamaica for travel before May 31, 2020? You are eligible to cancel your flight for Swoop credits.
Log in to Manage My Bookings with the First Traveller's name and booking reservation number. If you can't find the booking number, check you confirmation or junk mail.
Click here for instructions on how to process your cancellation.
Beginning on Sunday, March 22, 2020, at 11:59 p.m., we will suspend all our international and transborder flights. This suspension follows Prime Minister Justin Trudeau’s announcement imposing travel restrictions for all flights entering Canada to reduce the spread of COVID-19. The suspension will be in place until May 31, 2020.
On Monday, March 23, 2020, we will start repatriation flights for all our Swoop travellers. Currently, we have arranged 15 flights over 3 days to bring the more than 2,300 travellers home.
We will be providing regular updates on all our channels and are reaching out directly to these impacted travellers via email with more specific information.
Find your confirmation email with Swoop Getaways. The subject line of the email should include the Itinerary number (no letters).
In that email, click "Go To My Itinerary" and you will be led to a webpage powered by Expedia.
There are two options, you can either change or cancel your hotel. If you decide to cancel your hotel, you will be prompted to confirm and will receive details on the amount (if any) that you'll be receiving as a refund. Please note that not all hotels are refundable. Check the terms and conditions of your booking which can be found in the confirmation email.