Check-in options and times
You can check in online within 24 hours and up to 1 hour before your flight. Also, you have the option to check in within three hours before your flight with an agent at the Swoop counter in the airport. If special services have been requested, web and mobile check in may direct you to the check-in counter at the airport for your boarding pass.
Boarding passes will be issued to qualified travellers once check in has been completed through online check in or at the Swoop counter in the airport. Travellers must have their boarding passes (printed or electronic), baggage tags and baggage dropped off before our cut-off times. Unfortunately, travellers who do not meet our minimum cut-off times (below) for check-in or baggage drop will be denied travel and/or baggage acceptance, with no exception.
Check in cut-off times
The cut-off times shown below may not represent the amount of time required to drop off baggage and to go through security. We suggest that you check in 90 minutes prior to departure if you're travelling within Canada and 120 minutes before international travel.
Domestic cut-off time is 45 minutes before scheduled departure.
You should arrive at the boarding gate at least 40 minutes before flight departure - and here's why. If you arrive less than 10 minutes before departure you will be denied boarding. Swoop is not responsible for missed flights, transfers, or any portion of onward travel due to late arrival at the gate.
Baggage check-in and cut-off times
In an effort to make your travel as smooth as possible, please allow enough time when you arrive at the airport to check in and drop off your bags. Please note; baggage will be accepted within three (3) hours before departure at most locations. Checked baggage is accepted until the check-in cut-off time of your flight. If you are travelling with oversized or overweight baggage you must check in 30 minutes before the cut-off time.
Don't let missing travel documents stop your plans short. If you do not have proper documentation for you or your children, you will not be allowed to board your flight.
Travellers of all ages require identification that matches the name and spelling on their ticket. You are responsible for making sure that you, and any child travelling with you, have the proper identification and travel documentation required to enter or connect through each country on your itinerary. Please consult with the nearest embassy or consulate of each country you plan to visit.
Travel within Canada
Identification must be presented during boarding at the gate and the name on the ID must match the name on the boarding pass. Also, Transport Canada requires every traveller 18 years of age and older to present original identification to board a domestic flight. A photocopy is NOT accepted.
Adults 18 years of age or older
One piece of valid (not expired) government-issued photo ID that includes name, date of birth and gender.
Two pieces of valid (not expired) government-issued non-photo ID (one of which must show name, date of birth and gender). The names on the two pieces of ID must match. If the last names do not match due to a name change, you must present a marriage certificate or legal change of name certificate to verify the change.
Expired, accreditation documents e.g. "tradesman certificate", or any document that indicates "not to be used as identification" will not be accepted for travel.
Infants (under two years of age)
Proof of age is required. If you do not have proof of age, you will be required to purchase a seat for your infant. A photocopy is acceptable.
All children must be accompanied by an adult on Swoop operated flights until they reach their twelfth birthday. We strongly recommend that all children travel with one piece of government-issued identification.
Children travelling with one parent
Consult Travel.gc.ca for information on child custody, consent letters and other documentation as additional information may be required if you are planning onward travel to the U.S. or another country.
Children travelling alone (12-17 years of age)
Your child may be denied boarding if they appear to be less than 12 years of age and are not able to present proof of age. We strongly recommend that all children travel with one piece of government-issued identification.
Acceptable pieces of government-issued photo identification for domestic travel
- Alberta Registries - Identification Card
- BC Enhanced Identity Card, BCID, BC Services Card
- Canadian Certificate of Identity
- Canadian Citizenship Card
- Canadian Emergency Travel Document
- Canadian Military Identification
- Canadian Permanent Residence document
- Canadian Refugee Claimant Document ###
- Certificate of Indian Status
- Citizenship and Immigration Canada Single Journey Travel Document
- Department of Community Government and Transportation of the Territory of Nunavut - General Identification Card
- Department of Government Services and Lands of the Province of NFLD - Identification Card
- Department of Service Nova Scotia and Municipal Relations - Identification Card
- Department of Transportation and Infrastructure Renewal of the Province of PEI - Voluntary ID
- Department of Transportation of the NWT Temporary Driver’s Licence##/General Identification Card
- Driver's Licence (including enhanced)* issued by any Province, State or Country
- Firearms Licence
- Health Card
- Incarceration Form/ID**
- Insurance Corporation of British Columbia - Enhanced Identity Card
- Manitoba Public Insurance Identification Card
- Nexus card (not expired)
- Ontario Photo Card
- Permanent Resident Card
- Restricted Area Identity Card (RAIC)
- Saskatchewan Government Insurance - Identity Card
- Seafarer Certificate
- Service New Brunswick - Photo ID Card
- Transport Canada Aviation Document Booklet
- Travel Visa (within Passport)
- Trusted Traveller Card (NEXUS, Global Entry, SENTRI, FAST)
- U.S. Passport Card
- Yukon General Identification Card
*If the driver's licence is expired but accompanied with a paper temporary extension, it is considered valid and accepted for travel.
**If the incarceration form/ID does not contain a photo, a supplementary document must be presented with it.
***If the issuing country cuts the corner off or punches a hole through a passport before it expires, it can only be used as photo ID to board a domestic flight, not for non-domestic travel.
##A NWT Temporary Driver’s licence is accepted as a single form of valid photo ID.
###When used for travel within Canada, the "not valid for travel" caveat is not applicable.
Acceptable secondary pieces of government-issued non-photo identification
- Birth Certificate
- Canadian Citizenship Certificate
- Canadian Military ID*
- Federal Police**
- Government Employee ID*
- Health Card (Including BC Care Card)
- Industry Canada Certificate of Proficiency in Radio
- Old Age Security (OAS) Card
- Pleasure Craft Operator Card
- Provincial Hunting/Fishing Identification (if government-issued)
- Provincial Investigative/Security Services Licence
- Record of Landing Form
- Social Insurance Number (SIN) card***
- Study Permit
- Temporary Driver's Licence or Identification Card****
- Visitor Record
- Work Permit
*Canadian military identification that does not contain gender or expiry date can only be used as a second piece of ID to support a non-photo ID containing name, date of birth and gender.
**Federal Police and Government Employee ID can only be used as a second piece of ID to support a non-photo ID containing name, date of birth and gender.
***A SIN letter is not accepted. A SIN card stating "Not valid as identification" is not accepted.
****Any interim/temporary driver's licence with a note stating it is not accepted/recommended/valid as identification or for travel is not accepted, even as a supplementary piece of ID.
Requirements of government authorities
Lost or stolen passports
If your passport has been lost or stolen, contact the consulate/embassy of your issuing country immediately. Canadians can report a lost or stolen passport to the nearest Canadian embassy or consulate. Passports located or turned in to a Swoop representative will be returned to the originating country.
We want you to get through security as quickly as possible. Have a look at the following points so your trip through will be smooth and easy.
- Checked baggage containing items that are prohibited on board an aircraft may be opened by authorized security screeners for further inspection.
- If further inspection is required, travellers departing a Canadian airport may be contacted by security to be present during the inspection of their baggage.
- Reviewing restricted items will help in expediting the checked baggage screening process and will minimize the potential that you or your baggage will be delayed.
Permitted carry-on items:
Liquids, gels or aerosols in containers 100 ml/100 g (3.4 oz.) or less. These containers MUST be placed in one (1) clear, closed and resealable plastic bag no larger than one litre (one quart). One plastic bag is permitted per traveller.
Duty-free liquids, aerosols and gels containing more than 100 ml are permitted as long as they are carried in a duty-free issued Secure Tamper-Evident Bag (STEB). Travellers with transfers should be aware that the security bags are valid for a maximum of 48 hours. Purchases must be accompanied by a receipt and the security bag must not be tampered with or opened prior to going through security at a transfer airport. Although, Canada, United States, and the European Union countries will accept the Secure Tamper-Evident Bag (STEB) for transfers, not all airports in other countries do. Travellers with transfers in other countries may still be asked to place their duty free in checked baggage or risk having the item confiscated.
Unsealed, open or opaque plastic bags of any size with liquids, gels or aerosols in containers of any size. Liquids, gels or aerosols in containers larger than 100 ml/100 g (3.4 oz.) in unapproved containers or packaging.
Items exempt from restrictions (these items must be declared to security screeners):
Baby formula, baby food, and milk for travellers with children less than two years old, and prescription and essential non-prescription medicines. These items do not require a plastic bag, but may require additional screening.
For more information on these or other Government of Canada security requirements, please visit www.tc.gc.ca or www.catsa-acsta.gc.ca or phone 1-888-294-2202.