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Check-in and Security Guide

Don't be late, because we can't wait.

Check–in and baggage drop must be completed no later than 45 minutes prior to departure. Make sure you give yourself plenty of time to commute to the airport, check-in, drop your bags and get through security.

Refer to the cut-off times below to make sure you arrive on time.

Check-in now

Check-in options and times

Check-in online within 24 hours and up to 1 hour before your flight.

Please be aware that the check-in and baggage drop counters will close 45 minutes prior to departure, so don’t be late.

For airport check-in and/or baggage drop, Swoop agents are available starting 3 hours before your flight. If special services have been requested, web and mobile check in may direct you to the check-in counter at the airport for your boarding pass.

Boarding passes will be issued to qualified travellers once check-in has been completed. Travellers must have their boarding passes (printed or electronic), baggage tags and baggage dropped off before our strict minimum cut-off times (45 minutes prior to departure).

Domestic Travel Cut Off Times

We recommend you arrive at least 90 minutes prior to departure.

Arrive at the airport
at least

90

minutes prior to departure

This is a recommended minimum. Allow extra time.

Online check-in
closes

60

minutes prior to departure

Hurry. Only 15 minutes until the airport check-in and baggage drop closes.

Check-in counter and baggage drop closes

45

minutes prior to departure

If you arrive after cut-off you will not be able to travel and your reservation will be cancelled.

Boarding gate
closes

15

minutes prior to departure

Late travellers will be denied boarding. No exceptions.

Check-in and baggage cut-off times

We don’t want you to miss out on your Swoop travel experience, but we cannot delay flights for late-comers. Please be aware of these firmly enforced cut-off times to avoid disappointment:

Check-in / baggage drop: Closes 45 minutes prior to departure

Oversized / Overweight baggage drop: Closes 90 minutes prior to departure

Boarding: Closes 15 minutes prior to departure

Travellers who fail to meet these cut-off requirements will be denied travel or baggage acceptance, with no exceptions. If you miss your flight, you'll be out of pocket for your airfare and fees, as well as any costs of rebooking.

Please keep in mind that these recommendations are minimums. Airport and security procedures often take much longer to complete, so please give yourself adequate time. Swoop is not responsible for missed flights, transfers, or any portion of onward travel due to late arrival at the gate.

Identification requirements

Don't let missing travel documents stop your plans short. If you do not have proper documentation for you or your children, you will not be allowed to board your flight.

Travellers of all ages require identification that matches the name and spelling on their ticket. You are responsible for making sure that you, and any child travelling with you, have the proper identification and travel documentation required to enter or connect through each country on your itinerary. Please consult with the nearest embassy or consulate of each country you plan to visit.

Travel within Canada

Identification must be presented during boarding at the gate and the name on the ID must match the name on the boarding pass. Also, Transport Canada requires every traveller 18 years of age and older to present original identification to board a domestic flight. A photocopy is NOT accepted.

Adults 18 years of age or older

One piece of valid (not expired) government-issued photo ID that includes name, date of birth and gender.

OR

Two pieces of valid (not expired) government-issued non-photo ID (one of which must show name, date of birth and gender). The names on the two pieces of ID must match. If the last names do not match due to a name change, you must present a marriage certificate or legal change of name certificate to verify the change.

Expired, accreditation documents e.g. "tradesman certificate", or any document that indicates "not to be used as identification" will not be accepted for travel.

Infants (under two years of age)

Proof of age is required. If you do not have proof of age, you will be required to purchase a seat for your infant. A photocopy is acceptable.

Children

All children must be accompanied by an adult on Swoop operated flights until they reach their twelfth birthday. We strongly recommend that all children travel with one piece of government-issued identification.

Children travelling with one parent

Consult Travel.gc.ca for information on child custody, consent letters and other documentation as additional information may be required if you are planning onward travel to the U.S. or another country.

Children travelling alone (12-17 years of age)

Your child may be denied boarding if they appear to be less than 12 years of age and are not able to present proof of age. We strongly recommend that all children travel with one piece of government-issued identification.

Acceptable pieces of government-issued photo identification for domestic travel

  • Alberta Registries - Identification Card
  • BC Enhanced Identity Card, BCID, BC Services Card
  • Canadian Certificate of Identity
  • Canadian Citizenship Card
  • Canadian Emergency Travel Document
  • Canadian Military Identification
  • Canadian Permanent Residence document
  • Canadian Refugee Claimant Document ###
  • Certificate of Indian Status
  • Citizenship and Immigration Canada Single Journey Travel Document
  • Department of Community Government and Transportation of the Territory of Nunavut - General Identification Card
  • Department of Government Services and Lands of the Province of NFLD - Identification Card
  • Department of Service Nova Scotia and Municipal Relations - Identification Card
  • Department of Transportation and Infrastructure Renewal of the Province of PEI - Voluntary ID
  • Department of Transportation of the NWT Temporary Driver’s Licence##/General Identification Card
  • Driver's Licence (including enhanced)* issued by any Province, State or Country
  • Firearms Licence
  • Health Card
  • Incarceration Form/ID**
  • Insurance Corporation of British Columbia - Enhanced Identity Card
  • Laissez-Passer
  • Manitoba Public Insurance Identification Card
  • Nexus card (not expired)
  • Ontario Photo Card
  • Passport***
  • Permanent Resident Card
  • Restricted Area Identity Card (RAIC)
  • Saskatchewan Government Insurance - Identity Card
  • Seafarer Certificate
  • Service New Brunswick - Photo ID Card
  • Transport Canada Aviation Document Booklet
  • Travel Visa (within Passport)
  • Trusted Traveller Card (NEXUS, Global Entry, SENTRI, FAST)
  • U.S. Passport Card
  • Yukon General Identification Card

*If the driver's licence is expired but accompanied with a paper temporary extension, it is considered valid and accepted for travel.
**If the incarceration form/ID does not contain a photo, a supplementary document must be presented with it.
***If the issuing country cuts the corner off or punches a hole through a passport before it expires, it can only be used as photo ID to board a domestic flight, not for non-domestic travel.
##A NWT Temporary Driver’s licence is accepted as a single form of valid photo ID.
###When used for travel within Canada, the "not valid for travel" caveat is not applicable.

Acceptable secondary pieces of government-issued non-photo identification

  • Birth Certificate
  • Canadian Citizenship Certificate
  • Canadian Military ID*
  • Federal Police**
  • Government Employee ID*
  • Health Card (Including BC Care Card)
  • Industry Canada Certificate of Proficiency in Radio
  • Old Age Security (OAS) Card
  • Pleasure Craft Operator Card
  • Provincial Hunting/Fishing Identification (if government-issued)
  • Provincial Investigative/Security Services Licence
  • Record of Landing Form
  • Social Insurance Number (SIN) card***
  • Study Permit
  • Temporary Driver's Licence or Identification Card****
  • Visitor Record
  • Work Permit

*Canadian military identification that does not contain gender or expiry date can only be used as a second piece of ID to support a non-photo ID containing name, date of birth and gender.
**Federal Police and Government Employee ID can only be used as a second piece of ID to support a non-photo ID containing name, date of birth and gender.
***A SIN letter is not accepted. A SIN card stating "Not valid as identification" is not accepted.
****Any interim/temporary driver's licence with a note stating it is not accepted/recommended/valid as identification or for travel is not accepted, even as a supplementary piece of ID.

Requirements of government authorities

As mentioned in the Swoop Privacy Policy, we are required to collect personal information by government authorities in the U.S., Canada and other countries, and that information may be disclosed to those authorities without your knowledge or consent as required by law. It is the policy of Swoop to only collect and disclose what is required by law, and nothing further.

Lost or stolen passports

If your passport has been lost or stolen, contact the consulate/embassy of your issuing country immediately. Canadians can report a lost or stolen passport to the nearest Canadian embassy or consulate. Passports located or turned in to a Swoop representative will be returned to the originating country.

Security screening

We want you to get through security as quickly as possible. Have a look at the following points so your trip through will be smooth and easy.

  • Checked baggage containing items that are prohibited on board an aircraft may be opened by authorized security screeners for further inspection.
  • If further inspection is required, travellers departing a Canadian airport may be contacted by security to be present during the inspection of their baggage.
  • Reviewing restricted items will help in expediting the checked baggage screening process and will minimize the potential that you or your baggage will be delayed.

Carry-on baggage

Permitted carry-on items:

Liquids, gels or aerosols in containers 100 ml/100 g (3.4 oz.) or less. These containers MUST be placed in one (1) clear, closed and resealable plastic bag no larger than one litre (one quart). One plastic bag is permitted per traveller.

Duty-free liquids, aerosols and gels containing more than 100 ml are permitted as long as they are carried in a duty-free issued Secure Tamper-Evident Bag (STEB). Travellers with transfers should be aware that the security bags are valid for a maximum of 48 hours. Purchases must be accompanied by a receipt and the security bag must not be tampered with or opened prior to going through security at a transfer airport. Although, Canada, United States, and the European Union countries will accept the Secure Tamper-Evident Bag (STEB) for transfers, not all airports in other countries do. Travellers with transfers in other countries may still be asked to place their duty free in checked baggage or risk having the item confiscated.

Prohibited:

Unsealed, open or opaque plastic bags of any size with liquids, gels or aerosols in containers of any size. Liquids, gels or aerosols in containers larger than 100 ml/100 g (3.4 oz.) in unapproved containers or packaging.

Items exempt from restrictions (these items must be declared to security screeners):

Baby formula, baby food, and milk for travellers with children less than two years old, and prescription and essential non-prescription medicines. These items do not require a plastic bag, but may require additional screening.

For more information on these or other Government of Canada security requirements, please visit www.tc.gc.ca or www.catsa-acsta.gc.ca or phone 1-888-294-2202.