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We are committed to serving our customers and value your feedback! Here are answers to some of your most commonly asked questions:

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To save you money, we suggest using FlySwoop.com for managing travel, booking, or cancellations. If you would like to speak to a Swoop Contact Centre Agent, there will be a fee of $15 plus applicable taxes for new reservations or transactions related to your existing reservation. The fee will be waived if it is a request or issue that our website does not support. If you would rather email us, see the tab above to send us an email, and we will get back to you.

Swoop Contact Centre:
1-587-441-1001

Monday to Friday: 8AM – 6PM (MST)
Saturday: 8AM – 4:30PM (MST)
Sunday & Holidays: Closed

Travellers with special needs

TTY for hearing impaired:
1-587-441-1009

Monday to Friday: 8AM – 6PM (MST)
Saturday: 8AM – 4:30PM (MST)
Sunday & Holidays: Closed

Travellers with disabilities experiencing difficulties accessing FlySwoop.com:

The contact fee will be waived for travellers with disabilities.

Government and consumer protection

Canadian Transportation Agency

Ottawa, Ontario
K1A 0N9
Toll free:
1-888-222-2592
Website: https://www.otc-cta.gc.ca/eng/fly-smart