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Contact Us

Can’t find what you are looking for? We are here to support you with your inquiries 24/7. Reach out to us on one of our various channels below, at any time.

Have a question?

We have answers. Browse the most frequently asked questions for more information.

Traveller Self-Service

Need to review or make changes to your booking? Visit Manage My Bookings on FlySwoop.com.

Traveller Support

If you still have a question or need support with a booking, the best way to connect, 24/7 is to first meet Donna, our chatbot. She’s always learning and knows all things Swoop. Available 24/7 with no waiting on hold, get the info you need by asking her short questions.

If Donna can't help, ask for one of her human colleagues, chat with us on social media or Email us.

Some examples of when to chat with us:

  • You have a general question not found on the web

  • Your flight was changed, and you can't self-serve via email

  • You need to change a spelling error on your reservation

  • You'd like help with booking, need special assistance, or lost a bag