COVID-19 Information Center
We are here to keep you safe and comfortable, at every step of your journey
There's a lot to be aware of when travelling right now and we understand it can feel overwhelming. COVID-19 has changed many things, but it hasn't changed our number one priority; safety. We follow guidance from the Public Health Agency of Canada to maintain a clean and safe environment for all. If you have a flight coming up soon, here's everything you need to know about travelling with Swoop. We're here to guide you with a helping hand to get you on your way.
Canada Entry Requirements Update
As of January 7, 2021, all travellers on inbound flights to Canada from the United States, Mexico or Jamaica will be required to provide written or electronic documentation that they received a negative or residual positive test for COVID-19 before boarding their flight. For more information, helpful documents, and answers to frequently asked questions, please refer to this page.
An Update on Refunds
On October 21, the WestJet Group, including Swoop, announced it will begin providing refunds related to the COVID-19 pandemic. Travellers with eligible itineraries will be proactively contacted by Swoop, beginning November 2, 2020. We appreciate your patience as we work through the administrative backlog. For more information, please visit https://www.flyswoop.com/refunds.