COVID-19 Information Center
We are here to keep you safe and comfortable, at every step of your journey
There's a lot to be aware of when travelling right now and we understand it can feel overwhelming. COVID-19 has changed many things, but it hasn't changed our number one priority; safety. We follow guidance from the Public Health Agency of Canada to maintain a clean and safe environment for all. If you have a flight coming up soon, here's everything you need to know about travelling with Swoop. We're here to guide you with a helping hand to get you on your way.
$0 Change Fees:
All flights that are scheduled to depart between April 26, 2021 and May 25, 2021 that were booked prior to April 23 are eligible to a $0 change fee. Change your existing flight for $0 by logging into Manage My Booking and choosing the change button. Any difference in fare still applies and changes must be done a minimum of 72 hours before travel.
Canada Entry Requirements Update
As of January 7, 2021, all travellers on inbound flights to Canada from the United States, Mexico or Jamaica will be required to provide written or electronic documentation that they received a negative or residual positive test for COVID-19 before boarding their flight. For more information, helpful documents, and answers to frequently asked questions, please refer to this page.
An Update on Refunds
We’ve started to contact eligible travellers with options to request a refund to original form of payment if their flight was cancelled by Swoop due to COVID-19. Please visit this page for additional information and updates on the flight dates we are currently processing. We appreciate your patience as we work through the administrative backlog.