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Coronavirus updates. Learn more about Swoop's response.

COVID-19 Information Center

We are here to keep you safe and comfortable, at every step of your journey

There's a lot to be aware of when travelling right now and we understand it can feel overwhelming. COVID-19 has changed many things, but it hasn't changed our number one priority; safety. We follow guidance from the Public Health Agency of Canada to maintain a clean and safe environment for all. If you have a flight coming up soon, here's everything you need to know about travelling with Swoop. We're here to guide you with a helping hand to get you on your way!

On October 21, the WestJet Group, including Swoop, announced it will begin providing refunds related to the COVID-19 pandemic. Travellers with eligible itineraries will be proactively contacted by Swoop, beginning November 2, 2020. We appreciate your patience as we work through the administrative backlog. For more information, please visit https://www.flyswoop.com/refunds.

Our approach to health and safety

Sanitation

Robust cleaning and disinfection aboard our planes and in the airport.

Masks

Mandatory masks for all travellers above age two.

Temperature checks

Touchless temperature screening for symptoms.

Health questionnaires

Questions about prior travel and any symptoms.

Health measures

Swoop requires all travellers to wear a non-medical mask or face covering while onboard the aircraft, for the entirety of the flight. Travellers must put on a mask when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.

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Sanitation

In addition to thorough grooming between flights, our aircraft undergo a professional deep cleaning overnight, which includes the sanitization of all onboard surfaces using a process called fogging. Fogging uses a safe, hydrogen peroxide-based disinfecting solution to quickly and effectively sanitize all onboard nooks and crannies.

Learn more

Flight changes and credits

From purchasing Modifly when booking to accessing a credit, you have some options when it comes to flight changes.

Learn more

COVID-19 Travel Insurance

We’re pleased to include no charge COVID-19 travel insurance coverage for our international travellers until April 24, 2021. Fly confidently to international destinations (including the U.S.) with insurance that is automatically added to your booking. Some exclusions apply.

Learn more

Impacted flights

It is our goal to be open and transparent with regularly updated information on COVID-19 impacted flights in our network.

Learn more

Travel restrictions

As service to Transborder and International destinations begins to resume, we recommend travellers be informed of requirements of visitors.

Canada

For updated travel restrictions and quarantine requirements, please visit: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

As of November 21, 2020 all travellers entering Canada must submit info through the ArriveCan app or website. Before boarding, you must provide your contact info, quarantine plan (unless exempt) and COVID-19 self-assessment. Visit below for more information.  

https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan.html

United States of America

Please visit below for individual state requirements and restrictions.

https://www.cdc.gov/publichealthgateway/healthdirectories/healthdepartments.html

Mexico

The Mexican Government requires that all passengers travelling to Mexico fill out the following form upon arrival: https://afac.hostingerapp.com/.

Please consult the following for any advisories from the Canadian government about travelling to Mexico: https://www.canadainternational.gc.ca/mexico-mexique/.

Jamaica

The Jamaican Government requires that all passengers travelling to Jamaica (both Jamaicans and non-nationals) must obtain a travel authorization within 5 days of departure. Foreign nationals can apply at https://www.visitjamaica.com/ .  Residents of Jamaica can apply at https://jamcovid19.moh.gov.jm/immigration.html . Travellers will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel. For travel after August 20, travellers from the United States, Mexico, Dominican Republic and Brazil are required to provide a negative COVID-19 test result within 10 days of travel in order to obtain a Jamaican Travel Authorization. Travel to Jamaica from Canada does not require COVID-19 negative testing.

Frequently asked questions

Have a specific question? Check out our FAQ section for more information.