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Coronavirus updates. Learn more about Swoop's response.

Travel Advisories. New information as it arrives.

COVID-19 Information Centre

We are here to keep you safe and comfortable, at every step of your journey

There's a lot to be aware of when travelling right now and we understand it can feel overwhelming. COVID-19 has changed many things, but it hasn't changed our number one priority; safety. We follow guidance from the Public Health Agency of Canada to maintain a clean and safe environment for all. If you have a flight coming up soon, here's everything you need to know about travelling with Swoop. We're here to guide you with a helping hand to get you on your way.

This information center is a guide to help you navigate travel requirements during COVID-19. However, it does not replace the information provided by government and other authorities. While Swoop updates this information regularly, please ensure that you meet all the requirements for your destination before departure.

Health and safety

Mandatory masks

Swoop requires all travellers to wear a non-medical mask or face covering while onboard the aircraft, for the entirety of the flight. Travellers must put on a mask when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.

Learn more

Proof of vaccination

As of November 30, 2021, travellers departing from any Canadian airport will be required to upload or scan their proof of vaccination QR Code during check in. 

How to get your Canadian COVID-19 proof of vaccination

About the Canadian COVID-19 proof of vaccination

Learn more

HEPA filters

Our aircraft are equipped with state-of-the-art HEPA filters, which are similar to those used in hospitals. These filters achieve a viral and bacterial removal efficiency of greater than 99.99 percent. The aircraft also introduces fresh air into the cabin every two to three minutes. 

Learn more

Impacted flights

It is our goal to be open and transparent with regularly updated information on COVID-19 cases in our flight network.

Learn more

Updates and overview

Proof of Vaccination Requirements for Canadian Travel

As of November 30, 2021, the final phase of Canada’s mandatory vaccination policy for travellers coming into effect. In compliance with Transport Canada regulations, all guests over 12 years and four months of age who are travelling out of a Canadian airport are required to provide proof of vaccination.  

How to prepare for check in

1. Download your Smart Health Card QR Code

2. Ensure the name on the QR Code matches the name(s) on the booking

3. Save your QR Code as an image (.jpg or .png)

4. Scan your QR Code using the camera on your computer or device OR upload an image of your QR Code

Note: If your QR Code is from a country we do not currently accept, please present it to an agent at the airport to have it validated.

How to get your Canadian COVID-19 proof of vaccination 

About the Canadian COVID-19 proof of vaccination 

Travellers seeking medical or religious exemptions for vaccination requirements for Canadian travel can find information on the exemption process here.

Proof of vaccination required to enter the US

Effective December 6, 2021

Travellers departing to the United States will have to meet U.S. Government requirements in addition to the requirements of the Canadian Government. All travellers boarding a flight to the United States will have to show both of the following:

  • Travellers 12 years and four months or older - proof of full vaccination  

  • Travellers 2 and older - proof of an approved negative molecular or Antigen test taken one calendar day prior to the flight

For more information please refer to U.S. CDC International Travel 

Covid testing needed to enter Canada

COVID-19 Testing

As of January 7, 2021, Transport Canada requires all air travellers entering Canada from international destinations, five years of age and over, to present a negative or residual positive COVID-19 polymerase chain reaction (PCR) or reverse transcription loop-mediated isothermal amplification (RT-LAMP) test result before boarding. The test will supplement, not replace, the requirements for health questionnaires, temperature checks and face masks. Antigen tests are not accepted.

To comply with this regulation, travellers will be required to present a negative or residual positive PCR or RT-LAMP test at check-in and Canada Customs, taken within 72 hours from their scheduled departure time. Please allow extra time to check in.

It is each traveller’s responsibility to source and pay for their own valid PCR or RT-LAMP test. For the Government of Canada's news release and other details please visit here.

Effective November 30, 2021, Travellers who depart Canada and re-enter the country within 72 hours of leaving will be exempt from the obligation to provide a pre-entry PCR or molecular test result.  

This exemption only applies for trips that originated in Canada, and are taken by fully vaccinated Canadian citizens, permanent residents or individuals registered under the Indian Act; it also applies to any children under 12 years and 4 months who are accompanying their family. This does not apply to foreign nationals who originate in Canada, or any person whose travel originates outside of Canada.     

Measurement of the 72 hours is from the time your outbound flight is scheduled to depart from Canada until the time that your return flight is scheduled to depart the foreign location back to Canada.   

Travellers who meet the above criteria are obligated to be able to demonstrate that they have been away from Canada for less than 72 hours, to be validated by the airline before boarding your return flight to Canada.  

Fully vaccinated travellers have new exemptions to enter Canada

On September 7, 2021, Canada’s borders will re-open to any fully vaccinated travellers who have been vaccinated with a Government of Canada-accepted vaccine at least 14 days prior to entering Canada and who meet all relevant entry requirements. Fully vaccinated travellers eligible to enter Canada will not have to quarantine upon arrival.

Learn more

Masks are mandatory when travelling on Swoop

Swoop requires all travellers to wear a non-medical mask or face covering while onboard the aircraft, for the entirety of the flight. Travellers must put on a mask when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official. Learn more.

An update on refunds

Swoop is providing refunds to the original form of payment for eligible travellers with flights that were cancelled by Swoop due to the COVID-19 pandemic. We have contacted all eligible travellers with the option to request a refund to the original form of payment. We appreciate your patience as we work through the process to provide refunds. Please visit this page for more updates.

Covid tests and quarantine requirements

CANADA

PCR or LAMP

Within 3 days

Ages 5+

No. Follow final destination rules

ArriveCAN app

14 days*see exemption

December 4, 2021

Residual COVID-19 test acceptable

UNITED STATES

PCR or antigen

Within 1 day

Ages 2+

Yes, any connecting flights needs prior test

Attestation form

Varies by state

December 4, 2021

Residual COVID-19 test acceptable

MEXICO

None required

None required

None required

None required

Health declaration form

None required

December 4, 2021

JAMAICA

PCR or antigen

Within 3 days

Not required for Canadians

Varies by country

Travel authorization prior to departure

Must stay within resilient corridor

December 4, 2021

Flight changes and credits

From purchasing ModiFly when booking, to accessing a previous credit, you have some options when it comes to flight changes.

Learn more

Pre-flight COVID-19 tests available

WestJet and Swoop have partnered with AZOVA to provide COVID-19 testing services around the world that meet the requirements for your destination and to provide a pre-flight COVID test travel clearance program. 

Learn more

Covid-19 test locations

To assist our travellers, we've compiled resources to aid in searching for labs that perform COVID-19 tests. Please note that Swoop is sharing this list for informational purposes only. The details on this list may change at any time and travellers are encouraged to check back regularly.

Locations by destination

Locations by hotel

Frequently asked questions

Have a specific question? Check out our FAQ section for more information.