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Coronavirus updates. Learn more about Swoop's response.

COVID-19 Information Center

We are here to keep you safe and comfortable, at every step of your journey

There's a lot to be aware of when travelling right now and we understand it can feel overwhelming. COVID-19 has changed many things, but it hasn't changed our number one priority; safety. We follow guidance from the Public Health Agency of Canada to maintain a clean and safe environment for all. If you have a flight coming up soon, here's everything you need to know about travelling with Swoop. We're here to guide you with a helping hand to get you on your way.

This information center is a guide to help you navigate travel requirements during COVID-19. However, it does not replace the information provided by government and other authorities. While Swoop updates this information regularly, please ensure that you meet all the requirements for your destination before departure.

Health and safety

Mandatory masks

Swoop requires all travellers to wear a non-medical mask or face covering while onboard the aircraft, for the entirety of the flight. Travellers must put on a mask when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.

Learn more

HEPA filters

Our aircraft are equipped with state-of-the-art HEPA filters, which are similar to those used in hospitals. These filters achieve a viral and bacterial removal efficiency of greater than 99.99 percent. The aircraft also introduces fresh air into the cabin every two to three minutes. 

Learn more

Flight changes

From purchasing ModiFly when booking, to accessing a previous credit, you have some options when it comes to flight changes.

Learn more

Impacted flights

It is our goal to be open and transparent with regularly updated information on COVID-19 cases in our flight network.

Learn more

Updates and overview

Fully vaccinated travellers have new exemptions to enter Canada

On September 7, 2021, Canada’s borders will re-open to any fully vaccinated travellers who have been vaccinated with a Government of Canada-accepted vaccine at least 14 days prior to entering Canada and who meet all relevant entry requirements. Fully vaccinated travellers eligible to enter Canada will not have to quarantine upon arrival.

Learn more

Covid testing needed to enter Canada

Upcoming border changes

Fully vaccinated foreign nationals may be allowed to enter Canada for discretionary travel on the following dates if they meet specific criteria:

  • Effective August 9: American citizens and permanent residents of the United States, who currently reside in the United States, who meet specific criteria to qualify as fully vaccinated

  • September 7 (intended start date): All other foreign nationals who qualify as fully vaccinated   

The 3-night hotel stopover requirement will be eliminated for all travellers arriving by air after 12:01 A.M. EDT on August 9.

COVID-19 Testing

As of January 7, 2021, Transport Canada requires all air travellers entering Canada from international destinations, five years of age and over, to present a negative or residual positive COVID-19 polymerase chain reaction (PCR) or reverse transcription loop-mediated isothermal amplification (RT-LAMP) test result before boarding. The test will supplement, not replace, the requirements for health questionnaires, temperature checks and face masks. Antigen tests are not accepted.

To comply with this regulation, travellers will be required to present a negative or residual positive PCR or RT-LAMP test at check-in and Canada Customs, taken within 72 hours from their scheduled departure time. Please allow extra time to check in.

It is each traveller’s responsibility to source and pay for their own valid PCR or RT-LAMP test. For the Government of Canada's news release and other details please visit here.

Masks are mandatory when travelling on Swoop

Swoop requires all travellers to wear a non-medical mask or face covering while onboard the aircraft, for the entirety of the flight. Travellers must put on a mask when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official. Learn more.

Travelling within Canada

If you are travelling domestically, you currently do not need proof of vaccination or a COVID-19 test, however, you do still need to wear a mask. Some provinces do not allow discretionary travel and/or require you to self-isolate for 14 days upon entry. Please check with the province you are travelling to for their latest requirements here.

An update on refunds

Swoop is providing refunds to the original form of payment for eligible travellers with flights that were cancelled by Swoop due to the COVID-19 pandemic. We have contacted all eligible travellers with the option to request a refund to the original form of payment. We appreciate your patience as we work through the process to provide refunds. Please visit this page for more updates.

Covid tests and quarantine requirements

CANADA

PCR or LAMP

Within 3 days

Ages 5+

No. Follow final destination rules

ArriveCAN app

14 days*see exemption

September 1, 2021

Residual COVID-19 test acceptable

UNITED STATES

PCR or antigen

Within 3 days

Ages 2+

Yes, any connecting flights needs prior test

Attestation form

Varies by state

September 1, 2021

Residual COVID-19 test acceptable

MEXICO

None required

None required

None required

None required

Health declaration form

None required

September 1, 2021

JAMAICA

PCR or antigen

Within 3 days

Not required for Canadians

Varies by country

Travel authorization prior to departure

Must stay within resilient corridor

September 1, 2021

Covid-19 Test Locations

To assist our travellers, we've compiled resources to aid in searching for labs that perform COVID-19 tests. Please note that Swoop is sharing this list for informational purposes only. The details on this list may change at any time and travellers are encouraged to check back regularly.

Locations by destination

Locations by hotel

Frequently asked questions

Have a specific question? Check out our FAQ section for more information.