COVID-19 Information Center
We are here to keep you safe and comfortable, at every step of your journey
There's a lot to be aware of when travelling right now and we understand it can feel overwhelming. COVID-19 has changed many things, but it hasn't changed our number one priority; safety. We follow guidance from the Public Health Agency of Canada to maintain a clean and safe environment for all. If you have a flight coming up soon, here's everything you need to know about travelling with Swoop. We're here to guide you with a helping hand to get you on your way.
Canada Entry Requirements Update
As of January 7, 2021, all travellers on inbound flights to Canada from the United States, Mexico or Jamaica will be required to provide written or electronic documentation that they received a negative or residual positive test for COVID-19 before boarding their flight. Domestic travellers do not need a test. On September 7, 2021, the Government intends to open Canada's borders to fully vaccinated travellers at least 14 days prior to entering Canada and other specific requirements. As of August 9, 2021, the Government plans to allow fully vaccinated American citizens and permanent residents to enter Canada for non-essential travel who also meet the requirements. For more information, helpful documents, and answers to frequently asked questions, please refer to this page.
An Update on Refunds
We’ve started to contact eligible travellers with options to request a refund to original form of payment if their flight was cancelled by Swoop due to COVID-19. Please visit this page for additional information and updates on the flight dates we are currently processing. We appreciate your patience as we work through the administrative backlog.
Until August 31, 2021, add ModiFly for free during booking. This applies to domestic flights departing on or before September 14, 2021 or transborder and international flights departing on or before October 30, 2021. ModiFly can only be used for a one-time change of date and/or time. See more details here.