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Coronavirus updates. Learn more about Swoop's response.

COVID-19 Information Center

We are here to keep you safe and comfortable, at every step of your journey

There's a lot to be aware of when travelling right now and we understand it can feel overwhelming. COVID-19 has changed many things, but it hasn't changed our number one priority; safety. We follow guidance from the Public Health Agency of Canada to maintain a clean and safe environment for all. If you have a flight coming up soon, here's everything you need to know about travelling with Swoop. We're here to guide you with a helping hand to get you on your way.

$0 Change Fees:

All flights that are scheduled to depart between April 26, 2021 and May 25, 2021 that were booked prior to April 23 are eligible to a $0 change fee. Change your existing flight for $0 by logging into Manage My Booking and choosing the change button. Any difference in fare still applies and changes must be done a minimum of 72 hours before travel.

Canada Entry Requirements Update

As of January 7, 2021, all travellers on inbound flights to Canada from the United States, Mexico or Jamaica will be required to provide written or electronic documentation that they received a negative or residual positive test for COVID-19 before boarding their flight. For more information, helpful documents, and answers to frequently asked questions, please refer to this page.

An Update on Refunds

We’ve started to contact eligible travellers with options to request a refund to original form of payment if their flight was cancelled by Swoop due to COVID-19. Please visit this page for additional information and updates on the flight dates we are currently processing. We appreciate your patience as we work through the administrative backlog.

Our approach to health and safety

Sanitation

Robust cleaning and disinfection aboard our aircraft and in the airport.

Masks

Mandatory masks for all travellers above age two.

Temperature checks

Touchless temperature screening for symptoms.

Health questionnaires

Questions about prior travel and any symptoms.

Health measures

Swoop requires all travellers to wear a non-medical mask or face covering while onboard the aircraft, for the entirety of the flight. Travellers must put on a mask when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.

Learn more

Sanitation

In addition to thorough grooming between flights, our aircraft undergo a professional deep cleaning overnight, which includes the sanitization of all onboard surfaces using a process called fogging. Fogging uses a safe, hydrogen peroxide-based disinfecting solution to quickly and effectively sanitize all onboard nooks and crannies.

Learn more

Flight changes and credits

From purchasing Modifly when booking to accessing a credit, you have some options when it comes to flight changes.

Learn more

COVID-19 Travel Insurance

We’re pleased to include no charge COVID-19 travel insurance coverage for our international travellers until April 24, 2021. Fly confidently to international destinations (including the U.S.) with insurance that is automatically added to your booking. Some exclusions apply.

Learn more

Impacted flights

It is our goal to be open and transparent with regularly updated information on COVID-19 impacted flights in our network.

Learn more

Travel restrictions

As service to Transborder and International destinations begins to resume, we recommend travellers be informed of requirements of visitors.

Canada

As of January 7, 2021, all travellers on inbound flights to Canada from the United States, Mexico or Jamaica will be required to provide written or electronic documentation that they received a negative or residual positive test for COVID-19 before boarding their flight. For more information, helpful documents, and answers to frequently asked questions, please refer to this page.

For updated travel restrictions and quarantine requirements, please visit: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

As of November 21, 2020 all travellers entering Canada must submit info through the ArriveCan app or website. Before boarding, you must provide your contact info, quarantine plan (unless exempt) and COVID-19 self-assessment. Visit below for more information.  

https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan.html

United States of America

Please visit below for individual state requirements and restrictions.

https://www.cdc.gov/publichealthgateway/healthdirectories/healthdepartments.html

Mexico

The Mexican Government requires that all passengers travelling to Mexico fill out the following form upon arrival: https://afac.hostingerapp.com/.

Please consult the following for any advisories from the Canadian government about travelling to Mexico: https://www.canadainternational.gc.ca/mexico-mexique/.

Jamaica

The Jamaican Government requires that all passengers travelling to Jamaica (both Jamaicans and non-nationals) must obtain a travel authorization within 5 days of departure. Foreign nationals can apply at https://www.visitjamaica.com/ .  Residents of Jamaica can apply at https://jamcovid19.moh.gov.jm/immigration.html . Travellers will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel. All residents of the United States of America (USA), Brazil, Dominican Republic, Mexico or Panama who are 12 years of age or over, are required to present a negative COVID-19 PCR or Antigen test result to check in for a flight. Travel to Jamaica from Canada does not require COVID-19 negative testing.

Frequently asked questions

Have a specific question? Check out our FAQ section for more information.