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COVID-19 Information Centre

We are here to keep you safe and comfortable, at every step of your journey

There's a lot to be aware of when travelling right now and we understand it can feel overwhelming. COVID-19 has changed many things, but it hasn't changed our number one priority; safety. We follow guidance from the Public Health Agency of Canada to maintain a clean and safe environment for all. If you have a flight coming up soon, here's everything you need to know about travelling with Swoop. We're here to guide you with a helping hand to get you on your way.

This information center is a guide to help you navigate travel requirements during COVID-19. However, it does not replace the information provided by government and other authorities. While Swoop updates this information regularly, please ensure that you meet all the requirements for your destination before departure.

Health and safety

At Swoop the safety of our travellers, crew and aircraft is always our top priority. In response to COVID-19, we remain uncompromising in our commitment to providing a safe travel and work environment. Along with our airport and industry partners, we have enhanced measures in support of social distancing, sanitation, and face coverings.

Mandatory masks

Swoop requires all travellers to wear a non-medical mask or face covering while on board the aircraft, for the entirety of the flight. Travellers must put on a mask when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.

Learn more

Proof of vaccination

As of November 30, 2021, travellers departing from any Canadian airport will be required to upload or scan their proof of vaccination QR Code during check in. 

How to get your Canadian COVID-19 proof of vaccination

About the Canadian COVID-19 proof of vaccination

Learn more

Sanitation

Our aircraft are equipped with state-of-the-art HEPA filters, which are similar to those used in hospitals. These filters achieve a viral and bacterial removal efficiency of greater than 99.99 per cent. Fogging uses a safe, hydrogen peroxide-based disinfecting solution to quickly and effectively sanitize all the nooks & crannies. 

Learn more

Updates and overview

Effective April 25, unvaccinated kids 5-11 will no longer need a COVID-19 test to enter Canada

Starting April 25, 2022 at 12:01 am (ET) unvaccinated and partially vaccinated children under the age of 12 are no longer required to provide a valid pre-entry test result, if they are accompanying a fully vaccinated adult.

Children who are less than 5 years old are not required to test, regardless of their vaccination status.

For full requirements visit the Government of Canada's website here.

Effective April 1, vaccinated travellers no longer need a COVID-19 test to enter Canada

Effective April 1, fully vaccinated travellers no longer need to show proof of a pre-departure COVID-19 test result for air travel to Canada.

Fully vaccinated travellers may still be selected for random testing on arrival but are not required to quarantine while awaiting their test result.

All travellers (regardless of how long you were away from Canada) will continue to be required to submit their mandatory information on the ArriveCAN app or website.

For more information visit https://travel.gc.ca/travel-covid/travel-restrictions/covid-vaccinated-travellers-entering-canada

Proof of Vaccination Requirements for Canadian Travel

In compliance with Transport Canada regulations, all guests over 12 years and four months of age who are travelling out of a Canadian airport are required to provide proof of vaccination. Travellers must have received their second dose at least 14 full days prior to the day of departure. Learn more here.

1. Download your Smart Health Card QR Code

2. Ensure the name on the QR Code matches the name(s) on the booking

3. Save your QR Code as an image (.jpg or .png)

4. Scan your QR Code using the camera on your computer or device OR upload an image of your QR Code

Note: If your QR Code is from a country we do not currently accept, please present it to an agent at the airport to have it validated.

How to get your Canadian COVID-19 proof of vaccination 

About the Canadian COVID-19 proof of vaccination 

Travellers seeking medical or religious exemptions for vaccination requirements for Canadian travel can find information on the exemption process here.

Proof of vaccination required to enter the US

Effective December 6, 2021

Travellers departing to the United States will have to meet U.S. Government requirements in addition to the requirements of the Canadian Government. All travellers boarding a flight to the United States will have to show both of the following:

  • Travellers 12 years and four months or older - proof of full vaccination  

  • Travellers 2 and older - proof of an approved negative molecular or Antigen test taken one calendar day prior to the flight

For more information please refer to U.S. CDC International Travel 

Mandatory COVID-19 testing to enter US

All travellers regardless of their vaccination status must have an original printed or electronic negative COVID-19 viral or Antigen test result. The test must be taken a maximum of 1 day before the first scheduled departure time in the flight itinerary (if a flight is at 1 pm on a Friday, travellers could board with a COVID-19 negative test that was taken any time on the prior Thursday). Test results must include the traveller's full name and at least one other identifier such as date of birth or passport number. The test must also clearly state that the results are "negative," SARS-CoV-2 RNA not detected," SARS-CoV-2 antigen not detected," or "COVID-19 not detected." A test marked "invalid" is not acceptable. This requirement applies to all travellers, including US citizens, residents, and transit travellers. Travellers may use a self-testing (sometimes referred to as a home test) procedure that must include a telehealth service that provides real-time supervision remotely through an audio and video connection. The test must meet the requirements of the CDC. For more details, please see the source. Some US states might have more strict rules regarding COVID-19 test types and where they must be administered. Please carefully review the rules before travelling to each state.

Masks are mandatory when travelling on Swoop

Swoop requires all travellers to wear a non-medical mask or face covering while onboard the aircraft, for the entirety of the flight. Travellers must put on a mask when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official. Learn more.

Covid tests and quarantine requirements

CANADA

Valid molecular

Vaccinated travellers exempt

*Ages 5+

No. Follow final destination rules

ArriveCAN app

14 days*vaccinated exemption

April 25, 2022

*See exemption under Canada tab or info below

UNITED STATES

Valid molecular

Within 1 calendar day

Ages 2+

Yes, any connecting flights needs prior test

Attestation form

Varies by state

April 1, 2022

Residual COVID-19 test acceptable

MEXICO

None required

None required

None required

None required

None required

None required

April 1, 2022

JAMAICA

None required

None required

None required

Varies by country

None required

If COVID-19 positive only

April 19, 2022

This chart is for informational purposes. Please see full details at https://travel.gc.ca/

Flight changes and credits

Need to make a change? View our change fees, ModiFly options, or information on accessing previous credits.

Learn more

Pre-flight COVID-19 tests available

WestJet and Swoop have partnered with AZOVA to provide COVID-19 testing services around the world that meet the requirements for your destination and to provide a pre-flight COVID test travel clearance program. 

Learn more

Covid-19 test locations

To assist our travellers, we've compiled resources to aid in searching for labs that perform COVID-19 tests. Please note that Swoop is sharing this list for informational purposes only. The details on this list may change at any time and travellers are encouraged to check back regularly.

Locations by destination

Locations by hotel

Carbon Health, U.S

Frequently asked questions

Have a specific question? Check out our FAQ section for more information.