As of November 30, 2021, the final phase of Canada’s mandatory vaccination policy for travellers coming into effect. In compliance with Transport Canada regulations, all guests over 12 years and four months of age who are travelling out of a Canadian airport are required to provide proof of vaccination.  

How to prepare for check in

1. Download your Smart Health Card QR Code

2. Ensure the name on the QR Code matches the name(s) on the booking

3. Save your QR Code as an image (.jpg or .png)

4. Scan your QR Code using the camera on your computer or device OR upload an image of your QR Code

Note: If your QR Code is from a country we do not currently accept, please present it to an agent at the airport to have it validated.

How to get your Canadian COVID-19 proof of vaccination 

About the Canadian COVID-19 proof of vaccination 

Travellers seeking medical or religious exemptions for vaccination requirements for Canadian travel can find information on the exemption process here.

Effective December 6, 2021

Travellers departing to the United States will have to meet U.S. Government requirements in addition to the requirements of the Canadian Government. All travellers boarding a flight to the United States will have to show both of the following:

• Travellers 12 years and four months or older - proof of full vaccination  

• Travellers 2 and older - proof of an approved negative molecular or Antigen test taken one calendar day prior to the flight

For more information please refer to U.S. CDC International Travel 

COVID-19 Testing

As of January 7, 2021, Transport Canada requires all air travellers entering Canada from international destinations, five years of age and over, to present a negative or residual positive COVID-19 polymerase chain reaction (PCR) or reverse transcription loop-mediated isothermal amplification (RT-LAMP) test result before boarding. The test will supplement, not replace, the requirements for health questionnaires, temperature checks and face masks. Antigen tests are not accepted.

To comply with this regulation, travellers will be required to present a negative or residual positive PCR or RT-LAMP test at check-in and Canada Customs, taken within 72 hours from their scheduled departure time. Please allow extra time to check in.

It is each traveller’s responsibility to source and pay for their own valid PCR or RT-LAMP test. For the Government of Canada's news release and other details please visit here.

Effective November 30, 2021, Travellers who depart Canada and re-enter the country within 72 hours of leaving will be exempt from the obligation to provide a pre-entry PCR or molecular test result.  

This exemption only applies for trips that originated in Canada, and are taken by fully vaccinated Canadian citizens, permanent residents or individuals registered under the Indian Act; it also applies to any children under 12 years and 4 months who are accompanying their family. This does not apply to foreign nationals who originate in Canada, or any person whose travel originates outside of Canada.     

Measurement of the 72 hours is from the time your outbound flight is scheduled to depart from Canada until the time that your return flight is scheduled to depart the foreign location back to Canada.   

Travellers who meet the above criteria are obligated to be able to demonstrate that they have been away from Canada for less than 72 hours, to be validated by the airline before boarding your return flight to Canada.  

On September 7, 2021, Canada’s borders will re-open to any fully vaccinated travellers who have been vaccinated with a Government of Canada-accepted vaccine at least 14 days prior to entering Canada and who meet all relevant entry requirements. Fully vaccinated travellers eligible to enter Canada will not have to quarantine upon arrival.

Learn more

Swoop requires all travellers to wear a non-medical mask or face covering while onboard the aircraft, for the entirety of the flight. Travellers must put on a mask when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official. Learn more.

Swoop is providing refunds to the original form of payment for eligible travellers with flights that were cancelled by Swoop due to the COVID-19 pandemic. We have contacted all eligible travellers with the option to request a refund to the original form of payment. We appreciate your patience as we work through the process to provide refunds. Please visit this page for more updates.