Coronavirus updates. Learn more about Swoop's response.
The Transport Canada directive requires all travellers have a removable face covering or non-medical mask to cover their mouth and nose, prior to CATSA screening, for use in the airport and on board their flight. In accordance with the directive travellers will be required to show that they have a suitable face covering prior to boarding a Swoop flight. Travellers will be asked to temporarily remove their mask for identification verification.
Travellers are encouraged to wear a face covering or mask as much possible at all points in their journey and must do so when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.
In accordance with the directive Swoop will require all travellers to:
Show they have a non-medical mask or face covering in their possession prior to boarding a flight
Wear their face covering/mask at all times during their flight when they are not able to practice safe social distancing
Follow the instructions laid out by inflight crew members about wearing their face covering/mask
Effective Friday, August 7, 2020, travellers over the age of two, who are unable to wear a non-medical mask or face covering for a medical reason, will now be required to show a valid medical certificate as per new measures announced by Transport Canada. The medical certificate must clearly state they have a medical condition that prevents them from wearing a mask.
Travellers will be required to show the medical certificate at pre-board screening and during the boarding process. If the traveller does not present a valid medical certificate, they will be denied boarding.
Valid Medical Certificate Requirements:
Must be issued by a medical professional
Must be on official letterhead
Must be dated
Must clearly state the traveller’s name and that they have a medical condition that prevents them from wearing a face mask
All Swoop travellers, aged two years and older, will undergo a temperature check before boarding. This is a non-contact temperature check that will be done at the gate to ensure the health and safety of all Swoop travellers to help prevent the spread of COVID-19.
Swoop’s temperature reference is 38 °C and above, which is considered above normal body temperature and the guidance provided by the Public Health Agency of Canada (PHAC), Centers for Disease Control (CDC) and the World Health Organization (WHO).
Having a temperature above 38 °C alone does not mean a traveller would be denied boarding. They will only be denied travel if they have a fever of 38 °C or above and present with additional symptoms included in the government-mandated health questionnaires they are required to answer.
These temperature checks are an additional layer of precaution to ensure the health and safety of our Swoop travellers to help prevent the spread of COVID-19. The hand-held infrared thermometres do not store the temperature readout or identifying personal information.
Travellers can bring their own face-covering or pick up a disposable mask at Airport Check-in for a minimum suggestion donation of $2. All proceeds of mask sales will go directly to The Frontline Fund.
All travellers must be wearing a non-medical mask or face covering before entering CATSA security screening. Please come prepared.
Be made of at least two layers of tightly-woven material (such as cotton or linen)
Completely and comfortably cover the nose and mouth without gaps
Fit securely on the head with ties or ear loops
Allow for easy breathing
Be changed as soon as possible if damp or dirty
Practice careful hand hygiene by washing your hands immediately before putting on your mask, and immediately after removing it
Maintain careful hand hygiene while wearing a mask
Ensure the mask is well-fitting (no big gaps)
Avoid touching the face covering or mask while you're wearing it
Never share your removable face covering or non-medical mask with others
Change your cloth face covering or mask as soon as it gets damp or soiled
For more information, please visit the Public Health Agency of Canada's website.