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Flight delays, cancellations, and schedule changes

We know that any type of interruption to your schedule can be challenging and inconvenient. To minimize any inconvenience, we will do our best to keep you informed and get you on your way as quickly and safely as possible.

Swoop does not overbook flights, a common practice in the airline industry. However, there may be times when substitutions of aircraft or seat configuration changes are made for operational requirements. As a result, a different seating configuration may be used for your flight. Either way, we will ensure your experience and the effect on your travel is minimized.

If you are denied boarding, your flight is delayed or cancelled for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the  Air Passenger Protection Regulations. For more information about your passenger rights please complete the Canadian Passenger Rights Contact Form or visit the  Canadian Transportation Agency’s website.