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Coronavirus updates. Learn more about Swoop's response.

Group bookings and third party updates

COVID-19 flight changes and cancel details. Please find more information below for further assistance:

Swoop Group Bookings:

If you had a group booking with Swoop and you have questions regarding eligibility for flight moves or cancellations for credit, please contact the group desk at [email protected] Since it is challenging to move large groups in short amounts of time, our Group Desk Agents are handling these specific requests.

If you booked a vacation through Sunwing Vacations:

Sunwing Vacations:

Flight changes:

Purchase ModiFly at booking for the flexibility to make a one-time change of date and/or time to your flight. ModiFly can be added on the Extras page, after you select your flight. ModiFly is $15-$20 CAD per traveller, per direction, and cannot be added after booking. Changes cannot be made to traveller names or origin/departure locations, and ModiFly cannot be used for cancellations.

In order to request a change, please contact Sunwing Vacations at 1 (877) SUNWING (786-9464). Sunwing will then be in touch with Swoop to let us know the requested date changes.

If any fare difference exists between the originally purchased flight and the new flight selected, the following may apply:

If the fare on the new flight is higher than the fare paid at the time of booking, travellers must pay the difference in fare. No credit or refund will be issued if the fare on the new flight is lower than the fare paid at the time of booking. The new flight must be confirmed at the time of redemption for all travellers. Please note Sunwing contact center hours of operation are;

Monday- Friday:  8:00am- 10:00pm MST

Saturday and Sunday: 6:00am-6:00pm MST

Full terms and conditions available here: https://www.flyswoop.com/modifly/

Cancels for Credit

The safety of our guests, crew and aircraft is Swoop's top priority and we are committed to providing a safe travel and work environment for our guests and Swoopsters. 

We are in communication with experts for the most up-to-date information and continue to monitor the situation closely. 

For those who are travelling to U.S., Mexico and Jamaica within the next 24 hours, up to September 13, 2020 and chose not to fly, a Swoop credit is offered for the flight. Please contact Sunwing regarding cancellations to your vacation package, and Sunwing can assist with eligibility and information relating to the process to receive a flight credit.

At this time, credits are being offered for transborder and international flights today.  As travel has not been restricted within Canada, domestic travel is continuing to operate as usual.  

Please contact Sunwing Vacations at 1 (877) SUNWING (786-9464)

Please note Sunwing contact center hours of operation are;

Monday- Friday:  8:00am- 10:00pm MST

Saturday and Sunday: 6:00am-6:00pm MST