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Travellers are mandated to wear a face covering or mask on board the aircraft for the entirety of their flight and must do so when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.
Face masks that have vents or exhalation valves are no longer approved for travel by Transport Canada as they don’t protect against droplets.
All Swoop travellers, aged two years and older, will undergo a temperature check before boarding. This is a non-contact temperature check that will be done at the gate to ensure the health and safety of all Swoop travellers to help prevent the spread of COVID-19.
Swoop’s temperature reference is 38 °C and above, which is considered above normal body temperature and the guidance provided by the Public Health Agency of Canada (PHAC), Centers for Disease Control (CDC) and the World Health Organization (WHO).
Having a temperature above 38 C alone does not mean a traveller would be denied boarding. They will only be denied travel if they have a fever of 38 C or above and present with additional symptoms included in the government-mandated health questionnaires they are required to answer.
These temperature checks are an additional layer of precaution to ensure the health and safety of our Swoop travellers to help prevent the spread of COVID-19. The hand-held infrared thermometres do not store the temperature readout or identifying personal information.
All travellers will be subject to a health check prior to boarding. The health check entails questions about prior travel, questions about symptoms, and visual monitoring for visible/audible symptoms that are related to COVID-19.
Swoop inflight crews will have the authority to deny any traveller boarding if they display any COVID-19 symptoms. This will be in place for 14 days or until a medical certificate is shown, indicating that the traveller’s symptoms are not related to COVID-19.
Upon arrival, all travellers will be reminded of any provincial or territorial measures that have been put in place by their destination’s government or regulatory bodies as a result of COVID-19.
We will be boarding the aircraft five (5) rows at a time. This will help to limit the number of people gathering around the podium at one time.
Boarding will begin with rows in the back of the aircraft and move towards the front. This limits the number of travellers walking past each other.
In light of these changes, we are also temporarily suspending priority boarding for those who have purchased a carry-on bag.
Pre-boarding and special boarding for families, exit row, and those needing extra assistance have not changed.
Traveller seat assignments are being staggered throughout the cabin to encourage safe distances between individuals. Face masks or coverings are to be worn when social distancing is not possible.
Travellers may request seat assignments changes at Airport Check-In, at the Gate prior to boarding or onboard the aircraft after departure and when the cabin crew indicates it is safe to move about the cabin.
Depending on your origin and destination, you may be required to self-isolate upon arrival. Please check the official information source at your destination to understand what is required of you.