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View our Advisories for information on flight disruptions.

Travelling with health concerns

Our top priority at Swoop is the health, safety, and comfort of our guests and crew. Guests are advised that air travel may negatively affect their overall medical condition. If a medical emergency occurs onboard an aircraft, coordinating an unplanned landing to access high-quality ground medical care can take additional time to coordinate. 

If you are affected by any of the medical conditions listed below, we recommend you review your plans and this information with your physician to ensure you are safe to fly before confirming your travel. Additionally, it may be necessary to consult with our health professionals at the Medical Desk to ensure that you have a safe and comfortable flight.

Please access a printable version of our Medical Information Form and our Information for Health Care Providers Document below.

For more information on accessible services, visit our accessible services page.

Medical information form

Information for health care providers

Any charges incurred for the completion of this form will be at your expense. Swoop will not provide you with compensation if you are not approved for accommodation.  Please note: Medical Information Forms will be retained for a minimum of three years and handled in accordance with our Privacy Policy.