A letter to our travellers

Hello Travellers,

The changing situation with COVID-19 is keeping us all busy, and I wanted to reach out to share what we at Swoop are doing to keep you safe.

Safety is always our number one priority, and I want you to know that we remain committed to ensuring a safe travel and work environment for our travellers, crews, aircraft and operations. Since the outset of this outbreak, we have been closely monitoring the situation for the most up-to-date information.

Our experienced teams are highly trained and thoroughly prepared for all manner of emergencies or issues. Additionally, we remain in regular contact with the Public Health Agency of Canada (PHAC), Transport Canada and other agencies to ensure that we are in alignment with their air travel recommendations.

We hold ourselves to the highest standard and strive to create an environment as clean as possible. In response to the outbreak, we are doing more to keep you and your Swoop crew safe. We have taken additional precautionary measures to expand and increase the frequency of our aircraft sanitization at our busiest bases, with the addition of two disinfecting products to our cleaning arsenal for aircraft that are stationed overnight across our network.

Our aircraft are also equipped with state-of-the-art HEPA filters, similar to hospital environments, which have a bacterial removal efficiency of greater than 99%. Fresh air is introduced into the cabin every two to three minutes (20 to 30 air changes per hour), to ensure air circulation while flying.

From the ground to the air, we are committed to preventative measures to ensure the safety of our travellers.

We understand that travellers are looking for flexibility when booking future flights, and we encourage all travellers to ensure they have the appropriate level of travel insurance for their trip. Through our booking platform, we offer ModiFly - a product that enables travellers to change their travel dates online up to 24 hours prior to departure.

The current public health risk to Canadians remains low, according to PHAC. We have created a travel ready hub to house all the information about COVID-19 as it pertains to Swoop and will regularly update it as new information is available.

We are unwaveringly committed to the health and safety of our travellers and trust you will continue to fly with Swoop, which we are making more affordable than ever before.