Making changes to your flight
Are you looking to make a change to your flight? Check out our quick guide below. Change options are available for online self-service.
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Are you looking to make a change to your flight? Check out our quick guide below. Change options are available for online self-service.
If you purchased ModiFly at time of booking, you may be eligible for a one-time change of time or date up to 24 hours before departure. Cancellations, name and location changes are not included in ModiFly. Learn More
If you are within 24 hours of making a booking and more than seven days from departure you can cancel at no cost for a refund to the original form of payment.
Under our standard change policy, changes being made 3 days (72 hours) or more from departure, and less than 7 days from departure, incur a fee of $150 per passenger per segment. For changes being made 7 days (168 hours) or more from departure, changes incur a fee of $100 per passenger per segment. No changes are permitted less than three days (72 hours) prior to departure and change fees are non-refundable.
No cancellations are permitted except within 24 hours of making the booking, if it is more than 7 days from departure. Tickets, seats, and bags are non-transferable and non-refundable. This helps us follow our ultra-low cost business model.
We never intend to delay our travelers. Let’s get you on your way! Please check your email for a message from Swoop for options. Depending on the scenario these may include:
The next available Swoop flight
Cancel for refund to the original form of payment
An available WestJet flight
Check out all our FAQs here.