Coronavirus updates. Learn more about Swoop's response.
Are you looking to make a change to your flight? Call center wait times are higher than expected. Please only call if your travel is within 72 hours. Change/cancellation options are available for online self-service.
Flight purchases will be returned as a future travel credit in the form of a Swoop Credit, valid for 24 months.
Follow the instructions in the email, to make changes to your flight, or to cancel for a credit to be used for future travel at FlySwoop.com.
Can’t find the email? You can log into Manage My Booking with your reservation code and the last name of the lead traveller on your booking to review your options.
Follow the instructions here to process your credit.
Click here for full terms and conditions of your credit.
There are currently no domestic travel restrictions.
If your departure date is more than 7 days out, you can add ModiFly for free to your booking, to make a one-time date change.
Click here to learn more.
If your departure date is between 3 – 7 days out, you can still make a change for a fee. Log into Manage My Booking to review your options.
Log into Manage My Booking and cancel your flight reservation for a credit. For instructions on how, click here
For full terms and conditions of your credit, click here
If you do not wish to receive a Swoop credit, more information about refunds to original form of payment will be available at a later date.
