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Coronavirus updates. Learn more about Swoop's response.

Making changes to your flight

Are you looking to make a change to your flight? Check out our quick guide below. Change options are available for online self-service.

Do you have upcoming travel scheduled?

  • If you added ModiFly at time of booking, you may be eligible for a one-time change of time or date. Learn More

  • If you are within 24 hours of making a booking and more than seven days from departure you can cancel at no cost.

  • Under our standard change policy, changes being made 3 days (72 hours) or more from departure, and less than 7 days from departure, incur a fee of $150 per passenger per segment. For changes being made 7 days (168 hours) or more from departure, changes incur a fee of $100 per passenger per segment. No changes are permitted less than three days (72 hours) prior to departure.

Did you receive an email from Swoop about a schedule change of three hours or more to your flight?

  • Follow the instructions in the email, to make changes to your flight, or to cancel for a travel credit valid for 24 months at Manage My Booking.

  • Can’t find the email? You can log into Manage My Booking with your reservation code and the last name of the first traveller on your booking to review your options.

Were you scheduled to travel to the U.S. and/or Mexico before October 24, 2020?

  • Swoop is providing refunds to eligible travellers affected by the COVID-19 pandemic. If you have an eligible itinerary we will proactively contact you by email. We appreciate your patience as we work to provide thousands of refunds to our valued travellers. For more information, please visit https://www.flyswoop.com/refunds.

Do you have an existing flight credit?

  • Check out all our FAQs here.