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Making changes to your flight

Are you looking to make a change to your flight? Change/cancellation options are available for online self-service.

Flight purchases will be returned as a future travel credit in the form of a Swoop Credit, valid for 24 months.

Click for instructions on how to make changes

Did you receive an email from Swoop about a change to your flight?

  • Follow the instructions in the email, to make changes to your flight, or to cancel for a credit to be used for future travel at FlySwoop.com.

  • Can’t find the email? You can log into Manage My Booking with your reservation code and the last name of the lead traveller on your booking to review your options.

  • Follow the instructions here to process your credit.

  • Click here for full terms and conditions of your credit.

Are you travelling within Canada?

  • There are currently no domestic travel restrictions.

  • If your departure date is more than 7 days out, you can add ModiFly for free to your booking, to make a one-time date change.

    • Click here to learn more.

  • If your departure date is between 3 – 7 days out, you can still make a change for a fee. Log into Manage My Booking to review your options.

Are you travelling to the U.S., Mexico, and/or Jamaica before July 31, 2020?

  • Log into Manage My Booking and cancel your flight reservation for a credit. For instructions on how, click here

  • For full terms and conditions of your credit, click here

For those requesting refunds to the original form of payment, more information will be provided on this at a later date.