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Making changes to your flight

Are you looking to make a change to your flight? Check out our quick guide below. Change options are available for online self-service.

Do you have upcoming travel scheduled?

  • If you purchased ModiFly at time of booking, you may be eligible for a one-time change of time or date. Cancellations, name and location changes are not included in ModiFly. Learn More

  • If you are within 24 hours of making a booking and more than seven days from departure you can cancel at no cost for a refund to the original form of payment.

  • Under our standard change policy, changes being made 3 days (72 hours) or more from departure, and less than 7 days from departure, incur a fee of $150 per passenger per segment. For changes being made 7 days (168 hours) or more from departure, changes incur a fee of $100 per passenger per segment. No changes are permitted less than three days (72 hours) prior to departure.

  • No cancellations are permitted except within 24 hours of making the booking, if it is more than 7 days from departure. Tickets, seats, and bags are non-transferable and non-refundable. This helps us follow our ultra-low cost business model.

Did you receive an email from Swoop about a schedule change of three hours or more to your flight?

We never intend to delay our travelers. Let’s get you on your way! Please check your email for a message from Swoop for options. Depending on the scenario these may include:

  • The next available Swoop flight

  • Cancel for refund to the original form of payment

  • An available WestJet flight

Do you have an existing flight credit?

  • Check out all our FAQs here.