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Coronavirus updates. Learn more about Swoop's response.

Making changes to your flight

Are you looking to make a change to your flight? Refer to the information below. Change options are available for online self-service.

Did you receive an email from Swoop about a schedule change of 3 hours or more to your flight?

  • Follow the instructions in the email, to make changes to your flight, or to cancel for a travel credit valid for 24 months at Manage My Booking.

  • Can’t find the email? You can log into Manage My Booking with your reservation code and the last name of the first traveller on your booking to review your options.

Do you have upcoming travel scheduled?

  • If you purchased ModiFly at time of booking, you may be eligible for a one-time change of time or date. Learn More

  • If you are within 24 hours of making a booking and more than 7 days from departure you can cancel at no cost.

  • If your departure date is between 3 – 7 days out, you can still make a change for a fee. Log in to Manage My Booking to review your options and see the change fees here.

Were you scheduled to travel to the U.S. and/or Mexico before October 24, 2020?

  • On October 21, the WestJet Group, including Swoop, announced it will begin providing refunds related to the COVID-19 pandemic. Travellers with eligible itineraries will be proactively contacted by Swoop, beginning November 2, 2020. We appreciate your patience as our small but mighty team works through the backlog. For more information, please visit https://www.flyswoop.com/refunds.

Do you have an existing flight credit?

  • Check out all our FAQs here.