Making changes to your flight
Are you looking to make a change to your flight? Refer to the information below. Change options are available for online self-service.
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Coronavirus updates. Learn more about Swoop's response.
Are you looking to make a change to your flight? Refer to the information below. Change options are available for online self-service.
Follow the instructions in the email, to make changes to your flight, or to cancel for a travel credit valid for 24 months at Manage My Booking.
Can’t find the email? You can log into Manage My Booking with your reservation code and the last name of the first traveller on your booking to review your options.
If you purchased ModiFly at time of booking, you may be eligible for a one-time change of time or date. Learn More
If your departure date is between 3 – 7 days out, you can still make a change for a fee. Log into Manage My Booking to review your options.
On October 21, the WestJet Group, including Swoop, announced it will begin providing refunds related to the COVID-19 pandemic. Travellers with eligible itineraries will be proactively contacted by Swoop, beginning November 2, 2020. We appreciate your patience as our small but mighty team works through the backlog. For more information, please visit https://www.flyswoop.com/refunds.