We are currently performing site maintenance and some features may not be available or work as expected.

Need Help?

Do you have a question relating to any of these topics? If so, click below.

Get in touch

Still can't find what you're looking for?

Connect with us on social

The easiest way to get in touch with us is to drop us a line on either Facebook or Twitter.  Swoop friends also get benefits.  Get in the friendzone by following us for exclusive deals, contests, and the latest announcements.

Send us a message

Leave us a message with questions, comments, stories, or any other concerns you might have.  We are all ears...or in this case eyes.

Would you like us to follow up with you?

Call us

We are currently experiencing high call volumes

To save you money, we suggest using FlySwoop.com for managing travel, booking, or cancellations. If you would like to speak to a Swoop Contact Centre Agent, there will be a fee of $15 CAD plus applicable taxes for new reservations or transactions related to your existing reservation. The fee will be waived if it is a request or issue that our website does not support. If you would rather email us, see the tab above to send us an email, and we will get back to you promptly.

Swoop Contact Centre:
1-587-441-1001

Monday to Friday: 8AM – 6PM (MST)
Saturday: 8AM – 4:30PM (MST)
Sunday & Holidays: Closed

Travellers with special needs

TTY for hearing impaired:
1-587-441-1009

Monday to Friday: 8AM – 6PM (MST)
Saturday: 8AM – 4:30PM (MST)
Sunday & Holidays: Closed

Travellers with disabilities experiencing difficulties accessing FlySwoop.com:

The contact fee will be waived for travellers with disabilities.

Government and consumer protection

Canadian Transportation Agency

Ottawa, Ontario
K1A 0N9
Toll free:
1-888-222-2592
Website: https://www.otc-cta.gc.ca/eng/fly-smart

U.S. Department of Transportation

Aviation Consumer Protection Division, C-75
1200 New Jersey Ave, SE
Washington, DC 20590
Website: https://www.transportation.gov/airconsumer

Loading knowledge base.