Increase in fraudulent Swoop Facebook pages

Swoop is advising the public of an increasing number of reported cases related to fraudulent social media accounts, primarily on Facebook, impersonating Swoop and Swoop’s social media chatbot, Donna.

To assist the public in determining the credibility of any social media account claiming affiliation to Swoop, the airline is providing a list of methods Swoop will and will not use to communicate with travellers, to ensure vigilance against potential scams and fraud.

How travellers can connect with Swoop:

• Facebook Messenger from our verified Facebook Page (with a blue checkmark beside ‘FlySwoop’)

• Twitter direct messages

• Instagram direct messages

• Email

What you need to connect with Swoop:

• Depending on your inquiry, we’ll ask for qualifying information about your booking or account that you or someone you’ve entrusted with that information has including your reservation/PNR code, first and last name, contact information

What Swoop will not ask you to do :

• Register on a cryptocurrency website.

• Purchase gift cards for other companies and/or products.

• Provide your full credit card number (online). We will only ask for the last four digits of the card used.

• Provide your password information (we never need to know your password).

• Provide any PayPal information (we have no reason to need any PayPal information). All refunds will be issued to the original form of payment, or by cheque. If there is a claim for reimbursement, Swoop will use HyperWallet to issue a payment.

How to identify a fake Facebook account:

1. Check for the blue verified flag on our real Swoop Facebook page, which confirms the authenticity of a page.

2. Check the “About” section to assess how many followers the page has. Swoop’s official page @FlySwoop has 147K official followers.

3. Verify page transparency data (accessible on left side of the page) by checking when the page was created. Swoop’s official Facebook page was created in 2017

4. Posts on a fake page are pictures of Swoop’s actual posts that include comments, likes or shares in the image.