Coronavirus updates. Learn more about Swoop's response.
CALGARY, AB - Mar. 13, 2020
The safety of our guests, crew and aircraft is Swoop's top priority, and we are committed to providing a safe travel and work environment for our travellers and Swoopsters.
We understand our travellers may need extra flexibility in the coming weeks, and we're pleased to offer a Peace of Mind Re-Booking Policy.
Starting today, travellers making new bookings will have our existing ModiFly® flexibility feature added to their booking for free. This will allow our travellers to make a one-time change of time and/or date per direction, provided their scheduled departure is more than 7-days away.
In addition, travellers with scheduled departures more than 7-days away now can add ModiFly® to their previous bookings for free through Manage my Booking at FlySwoop.com. This will give them the ability to make a one-time change of time and/or date per direction.
Travellers scheduled to travel to the U.S., Mexico or Jamaica on or before March 31, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.
Travellers who chose not to fly on transborder or international flights on Saturday, March 14, are also being contacted by email to offer them a Swoop credit for their flight.
We will continue to monitor the evolving situation and remain in regular contact with the Public Health Agency of Canada (PHAC), Transport Canada and other agencies to ensure that we are in alignment with their air travel recommendations.
This new policy enables our travellers to continue booking with confidence, benefitting from ultra-low fares with the peace of mind that there is the option to change their flight at a later date without incurring a change fee.
ModiFly® is an exclusive Swoop product that allows for extra flexibility and peace of mind when booking. Click here for more details.
Established in 2018, Swoop is Canada’s leading ultra-low-cost airline, independently operated as part of the WestJet Group of companies, offering point-to-point scheduled service to 23 seasonal and year-round destinations in Canada, the U.S., Mexico and the Caribbean. Swoop offers completely unbundled products and services, creating the unique opportunity for travellers to control their costs and customize their experience by purchasing only the extras they desire.
Swoop operates a modern fleet of nine Boeing 737-800 aircraft, equipped with in-seat power and Wi-Fi connectivity. Swoop’s mobile app allows travellers to quickly and easily book flights, manage bookings, check-in, view boarding passes, track flights and access Wi-Fi service in-flight. For more details on Swoop, visit FlySwoop.com.
