Peace of Mind Re-Booking Policy

CALGARY, AB - Mar. 13, 2020

The safety of our guests, crew and aircraft is Swoop's top priority, and we are committed to providing a safe travel and work environment for our travellers and Swoopsters.

We understand our travellers may need extra flexibility in the coming weeks, and we're pleased to offer a Peace of Mind Re-Booking Policy.

Starting today, travellers making new bookings will have our existing ModiFly® flexibility feature added to their booking for free. This will allow our travellers to make a one-time change of time and/or date per direction, provided their scheduled departure is more than 7-days away.

In addition, travellers with scheduled departures more than 7-days away now can add ModiFly® to their previous bookings for free through Manage my Booking at FlySwoop.com. This will give them the ability to make a one-time change of time and/or date per direction.

Travellers scheduled to travel to the U.S., Mexico or Jamaica on or before September 13, 2020, are being contacted directly by email with the option to rebook or cancel their existing itinerary.

Travellers who chose not to fly on transborder or international flights on Saturday, March 14, are also being contacted by email to offer them a Swoop credit for their flight.

We will continue to monitor the evolving situation and remain in regular contact with the Public Health Agency of Canada (PHAC), Transport Canada and other agencies to ensure that we are in alignment with their air travel recommendations.

This new policy enables our travellers to continue booking with confidence, benefitting from ultra-low fares with the peace of mind that there is the option to change their flight at a later date without incurring a change fee.

ModiFly® is an exclusive Swoop product that allows for extra flexibility and peace of mind when booking. Click here for more details.

Please note that this program ends on August 7th, 2020.

About Swoop

Swoop is on a mission to make travel more affordable and accessible for all Canadians. Established in 2018 as an independent subsidiary of the WestJet Group of Companies, Swoop is Canada’s ultra-not-expensive airline. Offering scheduled service to destinations in Canada, the U.S., Mexico and the Caribbean, Swoop’s unbundled fares put travellers in control of purchasing only the products and services they desire.

Swoop's fleet of ten Boeing 737-800 NG aircraft expanded this year to add six Boeing 737 MAX 8 aircraft, for a total of 16 aircraft. 

At FlySwoop.com travellers can quickly and easily book flights, manage bookings, check-in, view boarding passes, track flights and access Wi-Fi service in-flight.

For Swoop media relations, please contact [email protected]

For Swoop media relations, please contact: [email protected]