Let's talk about refunds

CALGARY, AB – October 21, 2020 –

The WestJet Group of Companies, including Swoop, today announced it will begin providing refunds related to the COVID-19 pandemic.

Effective Monday, November 2, 2020 travellers eligible for a refund to original form of payment will be proactively contacted by Swoop. Swoop expects there will be an administrative backlog and asks for travellers to wait to be contacted as we work through the backlog of eligible travellers as quickly as possible.

Additional Information:

• Further information can be found on flyswoop.com/refunds

• Eligible travellers will be contacted by Swoop beginning Monday, November 2, 2020.

• Eligible travellers will be contacted in chronological order of cancellation, beginning with those flights cancelled in March 2020 at the outset of the pandemic.

• We ask travellers to wait until they are contacted by Swoop in order to not overload the Contact Centre.

About Swoop

Established in 2018, Swoop is Canada’s leading ultra-low-cost airline, independently operated as part of the WestJet Group of companies, offering point-to-point scheduled service to 23 seasonal and year-round destinations in Canada, the U.S., Mexico and the Caribbean. Swoop offers completely unbundled products and services, creating the unique opportunity for travellers to control their costs and customize their experience by purchasing only the extras they desire.

Swoop operates a modern fleet of nine Boeing 737-800 aircraft, equipped with in-seat power and Wi-Fi connectivity. FlySwoop.com allows travellers to quickly and easily book flights, manage bookings, check-in, view boarding passes, track flights and access Wi-Fi service in-flight.

For Swoop media relations, please contact: [email protected]