Let's talk about refunds

CALGARY, AB – October 21, 2020 –

The WestJet Group of Companies, including Swoop, today announced it will begin providing refunds related to the COVID-19 pandemic.

Effective Monday, November 2, 2020 travellers eligible for a refund to original form of payment will be proactively contacted by Swoop. Swoop expects there will be an administrative backlog and asks for travellers to wait to be contacted as we work through the backlog of eligible travellers as quickly as possible.

Additional Information:

• Further information can be found on flyswoop.com/refunds

• Eligible travellers will be contacted by Swoop beginning Monday, November 2, 2020.

• Eligible travellers will be contacted in chronological order of cancellation, beginning with those flights cancelled in March 2020 at the outset of the pandemic.

• We ask travellers to wait until they are contacted by Swoop in order to not overload the Contact Centre.

About Swoop

Swoop is on a mission to make travel more affordable and accessible for all Canadians. Established in 2018 as an independent subsidiary of the WestJet Group of Companies, Swoop is Canada’s ultra-not-expensive airline. Offering scheduled service to destinations in Canada, the U.S., Mexico and the Caribbean, Swoop’s unbundled fares put travellers in control of purchasing only the products and services they desire.

Swoop's fleet of ten Boeing 737-800 NG aircraft expanded this year to add six Boeing 737 MAX 8 aircraft, for a total of 16 aircraft. 

At FlySwoop.com travellers can quickly and easily book flights, manage bookings, check-in, view boarding passes, track flights and access Wi-Fi service in-flight.

For Swoop media relations, please contact [email protected]

For Swoop media relations, please contact: [email protected]