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Optional Fees

Questions about fees? This is the place!

Frequently asked questions

Will I get a refund for the extras I purchased?

All extras, such as seats, baggage, ModiFly and priority boarding are non-refundable except if a booking is cancelled within 24 hours of purchase and greater than seven (7) days from departure.

Is there a fee for changing my flight?

For changes being made 3 days (72 hours) or more from departure, and less than 7 days from departure, changes incur a fee of $150 per passenger per segment. For changes being made 7 days (168 hours) or more from departure, changes incur a fee of $100 per passenger per segment. No changes are permitted less than three days (72 hours) prior to departure.

A change is limited to a single change in departure time (which may change the flight date). Change is available for flight(s) of the same origin and destination points only. Changes can be made on the web via MMB (Manage My Booking).

Free Personal Item

Each traveller is permitted one free personal item†.

Max dimensions: 16” x 6” x 13” (41cm x 15cm x 33cm)

†Must be able to fit under the seat in front of you. Examples include: Small backpack, purse, laptop bag, briefcase.

Carry-on Baggage

  1. Each traveller may bring on board one piece of carry-on baggage, applicable fees apply.

  2. All items brought on board must fit into the carry-on baggage sizing device and must not exceed the maximum dimensions of: 21” x 9” x 15” (52cm x 23cm x 38cm).

  3. Bag fees increase the closer you get to your departure date. $10 are added to all bag prices at check-in and $20 are added to all bag fees if purchased at the airport. The best prices are always available at initial booking.

Carry-on Pricing

Online

$31.50†

$40-$46†

$50-$56.50†

Check-In

$42.00†

$50-$57.50†

$60-$67.80†

At the Airport

$52.50†

$60-$69†

$70-$79.10†

†Prices are shown in CAD. For all flights originating from the U.S, prices will be reflected in USD when booking. Prices vary depending on the day of departure and will vary depending on applicable taxes and flight destination. All baggage fees are non-refundable and non-transferable. For bookings made prior to October 9, 2019, please refer to the tariff for previous baggage rates. Swoop reserves the right to discount bag fees on occasion. For flight distances, please click here.

Checked Baggage

  1. Swoop accepts checked baggage that does not exceed the weight limit, size limit, number of pieces and other specific criteria set by regulatory authorities and Swoop.

  2. A traveller can check a maximum of four pieces of baggage, applicable fees apply.

  3. No piece can exceed the following size and weight restrictions without additional fees:

    • Maximum dimensions: 157 cm (62 in.) total combined dimension (length + width + height).

    • Maximum weight: 23 kg (50 lbs).

    • See oversized/overweight.

  4. Bag fees increase the closer you get to your departure date. $10 are added to all bag fees at check-in and $20 are added to all bag fees if purchased at the airport. The best prices are always available at initial booking.

Short Distance Flights (less than 1000 km)

Online

$31.50†

$52.50†

$84.00†

$84.00†

Check-In

$42.00†

$63.00†

$94.50†

$94.50†

At the Airport

$52.50†

$73.50†

$105.00†

$105.00†

Medium Distance Flights (1000 km to 3000 km)

Online

$40-$46†

$60-$69†

$90-$103.50†

$90-$103.50†

Check-In

$50-$57.50†

$70-$80.50†

$100-$115.00†

$100-$115.00†

At the Ariport

$60-$69†

$80-$92†

$110-$126.50†

$110-$126.50†

Long Distance Flights (over 3000 km)

Online

$50-$56.50†

$70-$79.10†

$100-$113†

$100-$113†

Check-In

$60-$67.80†

$80-$90.40†

$110-$124.30†

$110-$124.30†

At the Airport

$70-$79.10†

$90-$101.70†

$120-$135.60†

$120-$135.60†

†Prices are shown in CAD. For all flights originating from the U.S, prices will be reflected in USD when booking. Prices vary depending on the day of departure and will vary depending on applicable taxes and flight destination. All baggage fees are non-refundable and non-transferable. For bookings made prior to October 9, 2019, please refer to the tariff for previous baggage rates. Swoop reserves the right to discount bag fees on occasion. For flight distances, please click here.

Oversized Baggage

Don’t let the baggage stop you. We allow every traveller to bring up to four bags. If your baggage exceeds the weight or size limit, don’t worry, we will determine at the airport if an oversized bag fee applies.

A bag is considered oversized if it meets the following requirements:

  1. Baggage exceeding 157 cm (62 in.) in total combined dimension (Length + Width + Height), but less than 203 cm (80 in.).

  2. Baggage exceeding 23kg (50 lbs), but not no more than 45 kg (100 lbs).

If your bag meets the above requirements, there will be an additional fee of $105-$115† for domestic and international flights, which will be applied to each bag that is considered oversized. Fees will be charged at the airport at the time you are checking your bags.

†Prices are shown in CAD. For all flights originating from the U.S., prices will be reflected in USD when booking. For all flights departing within Canada, the oversized fee will be in CAD currency. Prices vary depending on the day of departure and will vary depending on applicable taxes and flight destination. All baggage fees are non-refundable and non-transferable. For bookings made prior to November 23, 2018, please refer to the tariff for previous baggage rates.

Child/Infant Equipment

  1. A traveller with a lap-held infant or child can check a child restraint system (car seats, booster seats) free of charge. Any stroller, child restraint device or playpen will be subject to a baby equipment fee. Standard baggage fees apply over and above the limit. Weight allowance of 50lbs per piece applies.

  2. A traveller with a child or infant in a paid seat can bring their child restraint system (car seat) free of charge. In addition, they may bring a stroller or playpen subject to a baby equipment fee.

  3. Swoop also allows a maximum of one diaper bag per infant as carry-on baggage, free of charge. A diaper bag must contain items for an infant, and must be stowed under the seat in front of the traveller.

Per Person

Baby Equipment Fee

Initial online booking

$22.05-$24.15†

Manage my booking

$27.30-$29.90†

Online check-in

$31.50-$34.50†

Airport counter

$35.70-$39.10†

At the gate

$40.95-44.85†

†Prices are shown in CAD. For all flights originating from the U.S, prices will be reflected in USD when booking. Prices vary depending on the day of departure and will vary depending on applicable taxes and flight destination. All baggage fees are non-refundable and non-transferable. For bookings made prior to May 1, 2019, please refer to the tariff for previous baggage rates.

Seats

For more information related to selecting your seat, please visit seat selection.

Prices vary depending on applicable sales tax:

Short Distance (0-1600 km) – Within Canada

At Booking

From $15†

From $10†

From $40†

From $25†

From $20†

After Booking

From $25†

From $20†

From $60†

From $35†

From $30†

Long Haul (over 1600 km) – Within Canada

At Booking

From $20†

From $15†

From $50†

From $30†

From $25†

After Booking

From $30†

From $25†

From $70†

From $40†

From $35†

†Prices are shown in CAD. For all flights originating from the U.S., prices will be reflected in USD when booking. Prices vary depending on the day of departure and will vary depending on applicable taxes and flight destination. All baggage fees are non-refundable and non-transferable. For bookings made prior to November 23, 2018, please refer to the tariff for previous baggage rates.

Cancellations

  • Cancellations made within 24 hours of booking for travel outside of seven days are fully refundable to the original form of payment

  • No other cancellations are permitted

  • No credits or refunds are will be given for no shows

Contact Centre Fee

  • Fee is $15 CAD per transaction.

  • Fee is refundable if a traveller cancels their booking within twenty-four (24) hours of their initial booking and seven (7) days or more prior to departure, a full refund including the fare, taxes.

  • Fee is waived if the transaction cannot be performed via the web.

ModiFly

General

  • ModiFly is an optional fee of $13-$20 CAD† per traveller, per direction (flight segment) that must be applied to all travellers and all flight segments on a reservation.

  • ModiFly allows travellers to make a one-time change of time and/or date per direction (flight segment). 

  • Name changes are not permitted. Origin and destination changes are not permitted. Cancellations are not part of the ModiFly product and are subject to the Swoop fare terms and conditions.

Purchase

  • ModiFly can only be purchased at initial booking on the web or the mobile app.  ModiFly cannot be added to an existing reservation and cannot be purchased at the airport.

  • ModiFly can only be purchased if the departure date of the outbound flight is more than 14 days from the time of initial booking.  

Redemption

  • If ModiFly is redeemed, modifications and difference in fare (if applicable) apply to all travellers on the booking.

  • ModiFly can be redeemed through manage bookings using your reservation code and last name up to 24 hours prior to departure of the flight the travellers wish to change.

  • Fare differences:

    (1) If the fare on the new flight is higher than the fare paid at the time of booking, travellers must pay the difference in fare;

     (2) no credit or refund will be issued if the fare on the new flight is lower than the fare paid at the time of booking.  

  • The new flight must be confirmed at the time of redemption for all travellers.

  • Optional Swoop extras purchased at the time of booking such as seat selection, checked baggage, carry-on baggage and advanced boarding will transfer to the new flight if available. For more information, see the travel terms and conditions.

  • For travellers who have purchased a seat for an infant, all ModiFly terms apply for the infant's seat. ModiFly cannot be redeemed should the infant capacity limit be reached on the new flight.

More information

  • Purchase of the ModiFly product is nonrefundable.

  • In the event of non-delivery of ModiFly services within Swoop's control, Swoop will refund the ModiFly fee to the original form of payment upon request within 90 days of non-delivery.  

  • For more information, please see the Tariffs.

†Prices vary depending on destination and applicable taxes.

Onboard Wi-Fi and Snacks

Travel and chill with onboard Wi-Fi and snacks. We know Canada is HUGE, and flights can be long. Now you can always stay connected for work or play with our onboard Wi-Fi packages. Inflight packages prices are as follows:

WiFi prices

Packages available onboard

Headphones

$3.99†

Food and snack options

$1.89-$6.49†

Non-alcoholic beverages

$0.99-$3.89†

Alcoholic beverages

$4.99-$8.49†

†Prices are in CAD currency and vary depending on applicable taxes. All purchases are non-refundable. Cash is not accepted onboard the aircraft.

Keeping you in control of the things you want, Swoop does not offer any complimentary food or beverage onboard our flights, including water. Travellers are welcome to bring their own water bottle to fill up once past security. Have better use for that space? We’ve got you covered with a selection of food and beverage available for purchase. Our menu can be found here.

Changes

  • For changes being made 3 days (72 hours) or more from departure, passengers can make a one-time change to their reservation which is limited to a single change in departure time (which may change the flight date)

  • Change is available for flight(s) of the same origin and destination points only. Changes can be made on the web via MMB (Manage My Booking)

  • Changes that cannot be processed on the web will have the ability to be processed in the contact centre (contact center fee waived)

  • If the passenger is making a change to their reservation that results in:

    • A higher fare product, then in addition to the change fee outline below the difference in fare must also be paid at the time of the change

    • A lower fare product, then in addition to the change fee outline below, no additional fare payment will be required and the reduction in fare is forfeited

  • For changes being made 3 days (72 hours) or more from departure, and less than 7 days from departure, a fee of $150 per passenger per segment will be charged

  • For changes being made 7 days (168 hours) or more from departure, a $100 per passenger per segment fee will be charged

  • Extra ancillary product(s), service(s) and/or privilege(s) purchased for the original flight will be transferred to the new flight as-is. Flight changes are not permitted

  • Name changes are not permitted

  • No changes within 72 hours of departure

  • No credits or refunds will be given for no shows