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Optional Fees

Questions about fees? This is the place!

Frequently asked questions

Will I get a refund for the options I purchased?

All optional purchases, such as seats, baggage, and priority boarding are non-refundable except if a booking is cancelled within 24 hours of purchase and greater than 7 days from departure.

Is there a fee for cancelling my flight?

All cancellations are subject to a $50 (plus tax) non-refundable cancellation fee per traveller, except if a booking is cancelled within 24 hours of purchase and greater than 7 days from departure. Any remaining balance is placed in a Swoop credit which can be used for future flight purchases.

Baggage

Personal Item

  • Limit 1 personal item per traveller
  • Must fit under seat
  • Size limits: 41 cm x 15 cm x 33 cm (16 in. x 6 in. x 13 in.)

For more information related to baggage, please visit baggage.

Per person

Personal Item

Carry-on

1st Checked Bag

2nd Checked Bag

3rd Checked Bag

4th Checked Bag

Online

free

$36.75-$40.25

$26.25-$28.75

$36.75-$40.25

$105.00-$115.00

$105.00-$115.00

Airport Counter

free

$52.50-$57.50

$42.00-$46.00

$52.50-$57.50

$120.75-$132.25

$120.75-$132.25

At the Gate

free

$84.00-$92.00

$73.50-$80.50

N/A

N/A

N/A

Prices vary depending on applicable taxes. All baggage purchases are non-refundable.

Seats

For more information related to selecting your seat, please visit seat selection.

Prices vary depending on applicable sales tax:

Short Distance (0-900 miles)

 

Front Standard

Back Standard

Front Extra Legroom

Exit row

Back Extra Legroom

At Booking

From $10
From $5
From $20
From $20
From $10

After Booking

From $15
From $10
From $30
From $30
From $20

Long Distance (Over 900 miles)

 

Front Standard

Back Standard

Front Extra Legroom

Exit row

Back Extra Legroom

At Booking

From $15
From $10
From $25
From $25
From $15

After Booking

From $20
From $15
From $35
From $35
From $25

Prices vary depending on applicable taxes. All seat purchases are non-refundable.

Priority Boarding

For more information related to priority boarding please visit priority boarding.

Prices vary depending on applicable sales tax:

Initial online booking

From $10.50 Book Now

Manage my booking

From $15.75 Add Now

Online Check-in

From $21.00 Add Now

Contact Centre

From $15.75 Add Now

Prices vary depending on applicable taxes. All priority boarding purchases are non-refundable.

Cancellations

  • Cancellations made within 24 hours of booking for travel outside of seven days are fully refundable to original form of payment.
  • Cancellations made within 24 hours of booking for travel within seven days are non-refundable to original form of payment and subject to a $50 (plus tax) cancellation fee per person. Any remaining balance is placed in a Swoop credit.
  • Full itinerary cancellations can be made online. For partial cancellations, please call the Contact Centre.
  • Flight changes are not permitted.
  • Name changes are not permitted.
  • No cancellations within 24 hours of departure.
  • No credits or refunds will be given for no shows.

Contact Centre Fee

  • Fee is $15 per transaction
  • Fee is refundable if a traveller cancels their booking within twenty-four (24) hours of their initial booking and seven (7) days or more prior to departure, a full refund including the fare, taxes.
  • Fee is waived if transaction cannot be performed via the web.