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Optional Fees

Questions about fees? This is the place!

Frequently asked questions

Will I get a refund for the Extras I purchased?

All Extras, such as seats, baggage, and priority boarding are non-refundable except if a booking is cancelled within 24 hours of purchase and greater than 7 days from departure.

Is there a fee for cancelling my flight?

All cancellations are subject to a $100 CAD (plus tax) non-refundable cancellation fee per traveller, except if a booking is cancelled within 24 hours of purchase and greater than seven days from departure. Any remaining balance is placed in a Swoop credit which can be used for future flight purchases.

Baggage

Personal Item

  • Limit 1 personal item per traveller
  • Must fit under seat
  • Size limits: 41 cm x 15 cm x 33 cm (16 in. x 6 in. x 13 in.)

Don’t let the baggage stop you. We allow every traveller to bring up to four bags. If your baggage exceeds the weight or size limit, don’t worry, we will determine at the airport if an oversized bag fee applies.

A bag will be considered oversized if it meets the following requirements:

  1. Baggage exceeding 157 cm (62 in.) in total combined dimension (Length + Width + Height), but less than 203 cm (80 in.).
  2. Baggage exceeding 23kg (50 lbs), but not more than 45 kg (100 lbs).

If your bag meets the above requirements, there will be an additional fee of $105-$115 CAD applied to each bag that is considered oversized. Fees will be charged at the airport at the time you are checking your bags.

For more information related to baggage, please visit baggage.

Per person

Personal Item

Carry-on

1st Checked Bag

2nd Checked Bag

3rd Checked Bag

4th Checked Bag

Overweight/Oversize

Online

free

$36.75-$40.25

$31.50-$34.50

$42.00-$46.00

$105.00-$115.00

$105.00-$115.00

N/A

Airport Counter

free

$52.50-$57.50

$42.00-$46.00

$52.50-$57.50

$120.75-$132.25

$120.75-$132.25

$105.00-$115.00

At the Gate

free

$84.00-$92.00

$73.50-$80.50

N/A

N/A

N/A

N/A

Prices are in CAD currency and vary depending on applicable taxes. All baggage purchases are non-refundable.

Seats

For more information related to selecting your seat, please visit seat selection.

Prices vary depending on applicable sales tax:

Short Distance (0-1600 km) – Within Canada

 

Front Standard

Back Standard

Front Extra Legroom

Exit row

Back Extra Legroom

At Booking

From $10.50
From $5.25
From $21
From $21
From $10.50

After Booking

From $15.75
From $10.50
From $31.50
From $31.50
From $21

Long Haul (over 1600 km) – Within Canada

 

Front Standard

Back Standard

Front Extra Legroom

Exit row

Back Extra Legroom

At Booking

From $18.90
From $12.60
From $52.50
From $31.50
From $25.20

After Booking

From $22.05
From $15.75
From $78.75
From $47.25
From $37.80

Canada to U.S.

 

Front Standard

Back Standard

Front Extra Legroom

Exit row

Back Extra Legroom

At Booking

From $18.90
From $12.60
From $52.50
From $31.50
From $25.20

After Booking

From $22.05
From $15.75
From $78.75
From $47.25
From $37.80

Prices are in CAD currency and vary depending on applicable taxes. All seat purchases are non-refundable.

Priority Boarding

For more information related to priority boarding please visit priority boarding.

Prices vary depending on applicable sales tax:

Initial online booking

From $10.50 Book Now

Manage my booking

From $15.75 Add Now

Online Check-in

From $21.00 Add Now

Contact Centre

From $15.75 Add Now

Prices are in CAD currency and vary depending on applicable taxes. All priority boarding purchases are non-refundable.

Cancellations

  • Cancellations made within 24 hours of booking for travel outside of seven days are fully refundable to original form of payment.
  • Cancellations made within 24 hours of booking for travel within seven days are non-refundable to original form of payment and subject to a $100 CAD (plus tax) cancellation fee per person. Any remaining balance is placed in a Swoop credit.
  • Full itinerary cancellations can be made online. For partial cancellations, please call the Contact Centre.
  • Flight changes are not permitted.
  • Name changes are not permitted.
  • No cancellations within 72 hours of departure.
  • No credits or refunds will be given for no shows.

Contact Centre Fee

  • Fee is $15 CAD per transaction
  • Fee is refundable if a traveller cancels their booking within twenty-four (24) hours of their initial booking and seven (7) days or more prior to departure, a full refund including the fare, taxes.
  • Fee is waived if transaction cannot be performed via the web.

ModiFly

General

  • ModiFly is an optional fee of $9.99-$11.50 CAD† per traveller, per direction (flight segment) that must be applied to all travellers and all flight segments on a reservation.
  •   
  • ModiFly allows travellers to make a one-time change of time and/or date per direction (flight segment). 
  • Name changes are not permitted. Origin and destination changes are not permitted. Cancellations are not part of the ModiFly product and are subject to the Swoop fare terms and conditions. 

Purchase

  • ModiFly can only be purchased at initial booking on the web, mobile app, or via the Contact Centre. ModiFly cannot be added to an existing reservation and cannot be purchased at the airport.  
  • ModiFly can only be purchased if the departure date of the outbound flight is more than 14 days from the time of initial booking.  

Redemption

  • If ModiFly is redeemed, modifications and difference in fare (if applicable) apply to all travellers on the booking.
  •   
  • ModiFly must be redeemed through the Contact Centre via phone call request during business hours up to 24 hours prior to the departure of the flight the travellers wish to change. Contact Centre hours can be found here. 
  • Fare differences:
    (1) If the fare on the new flight is higher than the fare paid at the time of booking, travellers must pay the difference in fare,  
    (2) no credit or refund will be issued if the fare on the new flight is lower than the fare paid at the time of booking.  
  • The new flight must be confirmed at the time of redemption for all travellers.  
  • Optional Swoop extras purchased at the time of booking such as seat selection, checked baggage, carry-on baggage and priority boarding will transfer to the new flight if available. For more information, see the Travel terms and conditions. 
  • For travellers who have purchased a seat for an infant, all ModiFly terms apply for the infant's seat. ModiFly cannot be redeemed should the infant capacity limit be reached on the new flight.   

More information

  • Purchase of the ModiFly product is nonrefundable.
  • In the event of non-delivery of ModiFly services within Swoop's control, Swoop will refund the ModiFly fee to original form of payment upon request within 90 days of non-delivery.  
  • For more information, please see the Tariffs.

Prices vary depending on applicable taxes.

Inflight Entertainment and WiFi

Travel and chill with Swoop Stream inflight entertainment and onboard snacks. Download the Swoop app so you can access hundreds of hours of inflight video content straight from your phone when onboard. Inflight packages are prices are as follows:

Package

Price and details

WiFi Prices

1-hour pass: $6.49
3-hour pass: $8.99
24-hour pass: $18.99

TV and Movies

FREE for this summer only!

Headphones

$3.99

Food and snack options

$1.89-$6.49

Non-alcoholic beverages

$0.99-$3.89

Alcoholic beverages

$4.99-$8.49

Prices are in CAD currency and vary depending on applicable taxes. All purchases are non-refundable. Cash is not accepted onboard the aircraft.