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All extras, such as seats, baggage, ModiFly and priority boarding are non-refundable except if a booking is cancelled within 24 hours of purchase and greater than seven (7) days from departure. You may be eligible for ancillary refunds if you booked a vacation package using a third party, please click here for more info.
Add ModiFly when booking for the flexibility to make a one-time change of date and/or time to your flight. ModiFly can be added on the Extras page, after you select your flight. ModiFly is $15 for a limited time and cannot be added after booking. Changes cannot be made to traveller names or origin/departure locations, and ModiFly cannot be used for cancellations.
Each traveller is permitted one free personal item†.
Max dimensions: 41cm x 15cm x 33cm (16” x 6” x 13”)
†Examples include: Small backpack, purse, laptop bag, briefcase.
Each traveller may bring on board one piece of carry-on baggage, applicable fees apply.
All items brought on board must fit into the carry-on baggage sizing device and must not exceed the maximum dimensions of: 52cm x 23cm x 38cm (21” x 9” x 15”)
Bag fees increase the closer you get to your departure date. $10 are added to all bag prices at check-in and $20 are added to all bag fees if purchased at the airport. The best prices are always available at initial booking.
Bag fees will increase by $2 for travel during the peak winter season of June 29,2023 – September 4, 2023 and the peak winter season of December 15,2023 – January 3, 2024.
$42†
$50-$57.50†
$60-$67.80†
$52.50†
$60-$69†
$70-$79.10†
$63†
$70-$80.50†
$80-$90.40†
†Prices are shown in CAD. For all flights originating from the U.S, prices will be reflected in USD when booking. Prices vary depending on the day of departure and will vary depending on applicable taxes and flight destination. All baggage fees are non-refundable and non-transferable. Swoop reserves the right to discount bag fees on occasion. For flight distances, please click here.
Swoop accepts checked baggage that does not exceed the weight limit, size limit, number of pieces and other specific criteria set by regulatory authorities and Swoop.
A traveller can check a maximum of four pieces of baggage, applicable fees apply.
No piece can exceed the following size and weight restrictions without additional fees:
Maximum dimensions: 157 cm (62 in.) total combined dimension (length + width + height).
Maximum weight: 23 kg (50 lbs).
See oversized/overweight.
Bag fees increase the closer you get to your departure date. $10 are added to all bag fees at check-in and $20 are added to all bag fees if purchased at the airport. The best prices are always available at initial booking.
Bag fees will increase by $2 for travel during peak summer season of June 29,2023 – September 4, 2023 and the peak winter season of December 15,2023 – January 3, 2024.
$42†
$63†
$94.50†
$94.50†
$52.50†
$73.50†
$105.00†
$105.00†
$63†
$84.00†
$115.50†
$115.50†
$50-$57.50†
$70-$80.50†
$100-$115.00†
$100-$115.00†
$60-$69†
$80-$92†
$110-$126.50†
$110-$126.50†
$70-$80.50†
$90-$103.50†
$120-$138†
$120-$138†
$60-$67.80†
$80-$90.40†
$110-$124.30†
$110-$124.30†
$70-$79.10†
$90-$101.70†
$120-$135.60†
$120-$135.60†
$80-$90.40†
$100-$113†
$130-$146.90†
$130-$146.90†
†Prices are shown in CAD. For all flights originating from the U.S, prices will be reflected in USD when booking. Prices vary depending on the day of departure and will vary depending on applicable taxes and flight destination. All baggage fees are non-refundable and non-transferable. For bookings made prior to January 13, 2020, please refer to the tariff for previous baggage rates. Swoop reserves the right to discount bag fees on occasion. For flight distances, please click here.
Don’t let the baggage stop you. We allow every traveller to bring up to four bags. If your baggage exceeds the weight or size limit, don’t worry, we will determine at the airport if an oversized bag fee applies.
A bag is considered oversized if it meets the following requirements:
Baggage exceeding 157 cm (62 in.) in total combined dimension (Length + Width + Height), but less than 203 cm (80 in.).
Baggage exceeding 23kg (50 lbs), but not no more than 45 kg (100 lbs).
If your bag meets the above requirements, there will be an additional fee of $105-$115† for domestic and international flights, which will be applied to each bag that is considered oversized. Fees will be charged at the airport at the time you are checking your bags.
†Prices are shown in CAD. For all flights originating from the U.S., prices will be reflected in USD when booking. For all flights departing within Canada, the oversized fee will be in CAD currency. Prices vary depending on the day of departure and will vary depending on applicable taxes and flight destination. All baggage fees are non-refundable and non-transferable. For bookings made prior to November 23, 2018, please refer to the tariff for previous baggage rates.
A traveller with a lap-held infant or child can check a child restraint system (car seats, booster seats) free of charge. Any stroller, child restraint device or playpen will be subject to a baby equipment fee. Standard baggage fees apply over and above the limit. Weight allowance of 50lbs per piece applies.
A traveller with a child or infant in a paid seat can bring their child restraint system (car seat) free of charge. In addition, they may bring a stroller or playpen subject to a baby equipment fee.
Swoop also allows a maximum of one diaper bag per infant as carry-on baggage, free of charge. A diaper bag must contain items for an infant, and must be stowed under the seat in front of the traveller. For more information visit this page. For FAQs visit this page.
Per Person |
Baby Equipment Fee |
Initial online booking |
$22.05-$24.15† |
Manage my booking |
$22.05-$24.15† |
Online check-in |
$31.50-$34.50† |
Airport counter |
$35.70-$39.10† |
At the gate |
$40.95-$44.85† |
†Prices are shown in CAD. For all flights originating from the U.S, prices will be reflected in USD when booking. Prices vary depending on the day of departure and will vary depending on applicable taxes and flight destination. All baggage fees are non-refundable and non-transferable. For bookings made prior to May 1, 2019, please refer to the tariff for previous baggage rates.
For more information related to selecting your seat, please visit seat selection.
Prices vary depending on applicable sales tax:
From $15†
From $10†
From $40†
From $25†
From $20†
From $20†
From $15†
From $45†
From $30†
From $25†
From $25†
From $20†
From $50†
From $35†
From $30†
†Prices are shown in CAD. For all flights originating from the U.S., prices will be reflected in USD when booking. Prices vary depending on the day of departure and will vary depending on applicable taxes and flight destination. All seat fees are non-refundable and non-transferable. For bookings made prior to October 09, 2019, please refer to the tariff for previous seat rates. Swoop reserves the right to discount seat fees on occasion.
†For information on special family seating rules and free seats for children under 14 years old travelling with an adult, click here
†Please note that the Boeing 737 MAX aircraft does not offer extra legroom at this time.
Cancellations made within 24 hours of booking for travel outside of seven days are fully refundable to the original form of payment
No other cancellations are permitted
No credits or refunds are will be given for no shows
Fee is $15 CAD per transaction.
Fee is refundable if a traveller cancels their booking within twenty-four (24) hours of their initial booking and seven (7) days or more prior to departure, a full refund including the fare, taxes.
Fee is waived if the transaction cannot be performed via the web.
ModiFly allows travellers to make a one-time change of time and/or date per direction (flight segment).
Name changes are not permitted. Origin and destination changes are not permitted. Cancellations are not part of the ModiFly product and are subject to the Swoop fare terms and conditions. ModiFly must be applied to all travellers on the booking.
Add ModiFly at time of booking for the flexibility to make a one-time change of date and/or time to your flight. ModiFly can be added on the Extras page, after you select your flight. ModiFly is $15 for a limited time and cannot be added after booking.
For more information and full terms and conditions click here.
Travel and chill with on board Wi-Fi and snacks. We know Canada is HUGE, and flights can be long. Now you can always stay connected for work or play with our on board Wi-Fi packages. Inflight packages prices are as follows:
WiFi prices |
Packages available onboard |
Food and snack options |
$2.99-$2.79† |
Non-alcoholic beverages |
$1.49-$3.49† |
Alcoholic beverages |
$5.99-$8.99† |
†Prices are in CAD currency and vary depending on applicable taxes. All purchases are non-refundable. Cash is not accepted on board the aircraft.
Keeping you in control of the things you want, Swoop does not offer any complimentary food or beverage on board our flights, including water. Travellers are welcome to bring their own water bottle to fill up once past security. Have better use for that space? We’ve got you covered with a selection of food and beverage available for purchase. Our menu can be found here.
For changes being made three days (72 hours) or more from departure, travellers can make a one-time change to their reservation which is limited to a single change in departure time (which may change the flight date)
Change is available for flight(s) of the same origin and destination points only. Changes can be made on the web via MMB (Manage My Booking)
Changes that cannot be processed on the web will have the ability to be processed in the contact centre (contact centre fee waived)
If the traveller is making a change to their reservation that results in:
A higher fare product, then in addition to the change fee outline below the difference in fare must also be paid at the time of the change
A lower fare product, then in addition to the change fee outline below, no additional fare payment will be required and the reduction in fare is forfeited
For changes being made three days (72 hours) or more from departure, and less than seven days from departure, a fee of $150 per passenger per segment will be charged
Extra ancillary product(s), service(s) and/or privilege(s) purchased for the original flight will be transferred to the new flight as-is. Flight changes are not permitted
Name changes are not permitted
No changes within 72 hours of departure
No credits or refunds will be given for no shows
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