Frequently asked questions
Will I get a refund for the Extras I purchased?
All Extras, such as seats, baggage, and priority boarding are non-refundable except if a booking is cancelled within 24 hours of purchase and greater than 7 days from departure.
Is there a fee for cancelling my flight?
All cancellations are subject to a $100 CAD (plus tax) non-refundable cancellation fee per traveller, except if a booking is cancelled within 24 hours of purchase and greater than seven days from departure. Any remaining balance is placed in a Swoop credit which can be used for future flight purchases.