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Canadian passenger rights

Air passenger protection regulations

The Air Passenger Protection Regulations (APPR) provide requirements for carriers regarding standards of treatment, communication obligations, and compensation in certain instances when your flight is delayed, cancelled, delayed on the tarmac, or if you are denied boarding. The APPR also outline compensation requirements for lost baggage and guidelines for travelling with musical instruments and family seating.

In certain circumstances, you may be entitled to certain standards of care and compensation under the APPR. For more information about your passenger rights, see our full tariff, terms and conditions, or visit the Canadian Transportation Agency.


We are committed to doing our best to deliver your baggage on time and understand the inconvenience of having a bag misplaced or damaged. Please use the options below to report baggage incidents or submit expense claims related to lost, delayed or damaged baggage.

Damaged baggage and/or contents must be reported to a Swoop representative within seven days of your flight’s arrival. Please return to the airport with your damaged baggage for assessment.

Delayed baggage must be reported to Swoop within 21 days of your flight’s arrival. A Swoop representative will create a delayed baggage report for you that will include your contact information and a description of your baggage and its contents to assist in the search.