Can I pay with cash or travellers cheque?
Swoop does not accept cash or travellers cheques at any of our airport locations. To save money on your baggage or seat fees we recommend that travellers pay online during initial booking, manage booking, or during your online check in. At the airport, payments for fees can be made at the check-in counters with any of the payment options listed above.
How can I pay with Interac debit?
Interac debit is only accepted as a form of payment at some check-in counters in our Canadian airport locations.
Can I pay with a pre-paid credit card?
Swoop does not accept this form of payment on board, however you may purchase tickets and ancillaries online.
What are the rules on multiple payment types?
Swoop can accommodate multiple payment types online including up to one (1) credit card, one (1) Swoop Credit and one (1) Swoop Voucher. Please note that full payment is required to secure your booking. If you are unable to complete a booking, any partial payments will be refunded to the original form of payment, however it may take upwards of one week before the refund has been processed by your credit card provider.
Multi-currency pricing (MCP) is available for Visa, MasterCard, Visa Debit, MasterCard Debit, Discover (CAD only), Diners (CAD only) and Amex card types and allows you the convenience to pay in Canadian Dollars (CAD) or United States Dollars (USD) on Canadian, U.S. and International originating flights. MCP is available on initial bookings and through the web check in flow. Any ancillaries or other payments required after initial booking will be in the currency applicable to the jurisdiction of the originating flight.
When payment is completed the currency for that transaction cannot be changed. MCP may not be available for all transactions, whether relating to the same or other bookings. Please note MCP is not available through the Contact Centre.
The currency exchange rate is based on current exchange rates and may include a margin as displayed on the payment page. Your card provider may charge an additional fee.