Refunds due to COVID-19
Swoop has started to provide refunds to the original form of payment for eligible travellers with flights that were cancelled by Swoop due to the COVID-19 pandemic.
We are contacting eligible travellers in chronological order beginning with international and transborder flights scheduled in March and April of 2020 that were cancelled by Swoop.
Our 24/7 Traveller Support agents are reaching out to eligible travellers as quickly as they can and we ask travellers to wait to be contacted.
We appreciate your patience as well as the respectful treatment of agents and fellow travellers who participate in our online communities and conversations.