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Information on Refunds

Refunds for Flights cancelled due to COVID-19

On October 21, the WestJet Group, including Swoop, announced it will begin providing refunds related to the COVID-19 pandemic.

Swoop has started to provide refunds to the original form of payment for eligible travellers whose flights were cancelled by Swoop due to the COVID-19 pandemic. We are proactively reaching out by email to travellers with eligible itineraries to provide some options. We appreciate your patience as we work through the administrative backlog.

Additional Information:

Eligible travellers will be contacted by Swoop via email in chronological order of cancellation, beginning with international and transborder flights cancelled in March 2020 at the outset of the pandemic. Once international and transborder flights are complete, we will contact travellers with eligible domestic flights. We ask travellers to wait until they are contacted by Swoop in order to not overload the Contact Centre.

For all refund related questions, please check out our need help section.