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Coronavirus updates. Learn more about Swoop's response.

Service Dogs

We have changed our service dog program following significant changes to the U.S. Department of Transportation’s (DOT) rules on this topic. Starting on August 5, 2021, emotional support animals will not be accepted for travel.

We recommend reviewing this entire web page before booking travel. 

Acceptance

Swoop only accepts dogs to provide services to persons with disabilities. Service dogs must have been trained to do work or perform tasks for the benefit of a qualified individual with a disability. For domestic, international and transborder flights, service dogs must be individually trained by an organization or person specializing in service dog training. We accept one service dog for a person with a disability. If your itinerary includes a flight to/from the U.S., we accept two service dogs for a person with a disability. It is your responsibility to meet import regulations required for your service dog. All necessary travel documentation, including required health certificates, must be completed before your service dog can travel with us. Proof of compliance with international regulations is required for the countries you are travelling to, from and/or through. Failure to ensure that the required documentation is provided may result in delays and/or the dog being quarantined. Any charges related to the care of your dog while in quarantine or the potential cost of returning your dog to where its journey began are your responsibility. Failure to meet the requirements for where you are travelling may result in your dog being:

  • denied carriage

  • denied entry upon arrival

  • returned to your point of departure or country of origin

  • quarantined, or

  • euthanized (humanely put down) by the local government authority

In nearly all instances, you will be responsible for the fines, fees or costs associated with these actions. Swoop assumes no responsibility for inaccurate or incomplete documentation. For import and export regulations, vaccination and documentation requirements, contact the consulate or embassy of the countries you will be entering.

Emotional Support Dogs

Starting on August 5, 2021, emotional support animals will not be accepted for travel. If you have travel booked after this date with an emotional support animal please contact us at [email protected] to review your options.