Service dogs are not permitted in the emergency exit row on any aircraft or to occupy an empty seat.
If your service dog does not fit comfortably at your feet, you can request additional floor space by contacting Swoop at least 48 hours before departure. Additional floor space is free of charge for flights within CanadaPlease be prepared to discuss your dog's breed, weight, length, height, and width as we use this information to determine the floor space required to accommodate your dog. We will make every reasonable effort for requests made within 48 hours before flight departure.
Dogs that exceed a safe size and weight may be denied transport
Control measures for your service dog and required behaviour
Swoop considers all service dogs to be on duty for the duration of their time at the gate and onboard the aircraft.
As such, control measures are always required, specifically, your service dog must:
· be under your control
· wear a harness, vest or collar and leash (tether) or be inside a kennel. Regardless of what control measure is used, it must indicate that the dog is a service dog (or animal), for example, a label on a kennel, or embroidery on the leash, vest or harness
· behave in a manner that indicates the dog has been properly trained to be in public environments
Swoop will refuse to transport your dog as a service dog if you do not have the required control measures or your dog demonstrates unacceptable behaviours like:
· running freely
· barking or growling repeatedly at other persons
· jumping on people
· urinating or defecating in the cabin or gate areas
· causing significant disruption in the cabin or at an airport gate area
Every reasonable effort will be made in these cases to identify alternative methods to transport your service dog. If we cannot and your dog is refused travel, we will explain why and follow up in writing within 10 days.
Service dog identification requirements
We recommend travellers bring their Registered Identification Card or other written documentation in the event it is required by airport authorities or other service providers.