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Swoop 101 Video

SWOOP 101

Ultra-low fares for all.

Know Before You Go

As an ultra-low cost airline, policies and processes are totally our jam. And while we may seem like sticklers, these practices are what keep our fares ultra-low, just how you like them. This is what you need to know before you leave for the airport.  

COVID-19

There's a lot to be aware of when travelling right now. Be sure to head to our COVID-19 information center for the most up-to-date information on flying. 

Arrive On Time

It’s always a good idea to check traffic reports and allow extra time to get through security.  


Domestic -  Arrive at least two hours before your departure  

International -  Arrive three hours before your departure 


Swoop does not offer credits or refunds for missed flights, optional fees including baggage, seat selection, and priority boarding. This allows us to stay in line with the ultra low-cost business model.

Know the Check-In And Baggage Cut-Off Times

Check-in and baggage close before departure. And we don’t mean kinda close with some wiggle room, they actually close. So if you miss the deadline, you’ll miss the flight.   


Domestic – Closes 45 before your departure 

International – Closes 60 minutes before your departure  


Don’t be late to the gate because we can’t wait. The door to the aircraft closes 15 minutes prior to departure.  

 

Book With Flexibility

Purchase ModiFly at booking for the flexibility to make a one-time change of date and/or time to your flight. Changes cannot be made to traveller names or origin/departure locations, and ModiFly cannot be used for cancellations.

Learn more

Be Prepared With Trip Insurance

Travel can be unpredictable, so it’s always a good idea to have trip cancellation or interruption coverage. This can also cover you for things like travel delays, cancellations, lost baggage, and more. 

Learn more