Arrive On Time

It’s always a good idea to check traffic reports and allow extra time to get through security.  

Domestic -  Arrive at least two hours before your departure  

International -  Arrive three hours before your departure 

Swoop does not offer credits or refunds for missed flights, optional fees including baggage, seat selection, and priority boarding. This allows us to stay in line with the ultra low-cost business model.

Know the Check-In And Baggage Cut-Off Times

Check-in and baggage close before departure. And we don’t mean kinda close with some wiggle room, they actually close. So if you miss the deadline, you’ll miss the flight.   

Domestic – Closes 45 before your departure 

International – Closes 60 minutes before your departure  

Don’t be late to the gate because we can’t wait. The door to the aircraft closes 15 minutes prior to departure.  

Book With Flexibility

Purchase ModiFly at booking for the flexibility to make a one-time change of date and/or time to your flight. Changes cannot be made to traveller names or origin/departure locations, and ModiFly cannot be used for cancellations.

Learn more

Be Prepared With Trip Insurance

Travel can be unpredictable, so it’s always a good idea to have trip cancellation or interruption coverage. This can also cover you for things like travel delays, cancellations, lost baggage, and more. 

Learn more

Check-In

You can check-in on our website up to 24 hours before departure until one hour before departure. Airport check-in opens three hours before departure. 

Triple Check The Size Of Your Bag

Each traveller is permitted one free personal item. Carry-on baggage and checked baggage can be added to your flight by managing your booking or when you check-in.   

Checked Bag 

Max size: 157cm (62”) total combined dimensions   

Max weight: 23kg (50lbs) 

If you’re planning to carry-on, make sure your bag fits otherwise, you’ll need to check it.  

Carry-On 

Max size: 52 cm x 23 cm x 38 cm (21” x 9”x 15”)   

Personal Item 

Max size: 41 cm x 15 cm x 33 cm (16” x 6” x 13”)  

Your personal item should be about the size of a 24-pack of pop cans.

Learn more about baggage 

Bring A Water Bottle

Swoop does not offer complimentary food or beverage on board our flights, including water. This is one of the ways Swoop keeps fares ultra-low. We encourage you to bring your own water bottle as some airports have water stations after security. You can also purchase a bottle of water on board. 

Have Your Credit Card Handy

Swoop operates a ‘cashless cabin’ model, and payments must be made with a credit card, as cash is not accepted on board.  

Wi-Fi Passes - Inflight Wi-Fi is available for purchase on all Swoop flights, so you don’t miss a thing.  

On board Menu – A carefully curated On board Menu offering food and beverages for purchase is available on each Swoop flight. Our menu is currently changing based on health and safety best practices. Take a look at the menu here. 

Wi-fi Passes

Inflight WiFi is available for purchase on all Swoop flights, so you don’t miss a thing.

On board Menu

A carefully curated On Board Menu offering food and beverages for purchase is available on each Swoop flight. Our menu is currently changing based on health and safety best practices. Take a look at the menu here.

Come With On board Entertainment

Nobody wants to stare at the back of a seat for three hours. Before your trip, download some entertainment content to your device so you can watch or listen off-line.   

Low Frills and Low Fares

When it comes to air travel, one size doesn’t fit all. Swoop lets you skip a few of the bells and whistles you don’t need so you can customize your flight. This keeps costs low and allows us to pass the savings on to you.  

Your Flight, Your Way

At Swoop, your base fare starts with just the seat. You have the option to pay for what you want and nothing you don’t. Add a checked bag or a carry-on. Select your seat or upgrade to extra legroom. Or don’t. The choice is yours. 

Nothing in Life Is Free

At Swoop, we encourage you to bring your own water bottle as some airports have water stations after security. And while snacks are not provided, we have a delightful On board Menu of reasonably priced snacks and drinks if you’re feeling peckish. This allows us to offer base fares that are 30% lower than traditional economy fares.  

From A to B

Swoop offers flights to destinations in Canada and will have more flights to the U.S., Mexico and the Caribbean in the future. No boring layovers, no complex connections, just simple, affordable air travel from where you are to where you want to be without breaking the bank. 

Safety First

We never compromise where safety is concerned. Swoop operates a modern fleet of Boeing 737-800 NG aircraft. Safe, reliable and fuel-efficient, each Swoop aircraft carries 189 travellers, has 39 extra legroom seats and is equipped with on-board Wi-Fi available for purchase. 

People Powered

We might be biased, but our Swoopsters are the best. Our team is experienced, highly trained, and oh-so passionate about our mission to make air travel more affordable for all Canadians.