Taxes and Fees
At Swoop we collect various taxes and levies as a part of your itinerary which are subsequently remitted to government or airport authorities. A detailed listing of these charges are broken down on the right-hand side of the screen during your booking and are also detailed in your invoice receipt. Taxes and levies related to non-refundable fares and fees are forfeited by the traveller on a cancellation or no-show and are not refundable.
From time to time, travellers may incur personal expenses which are a direct result of an unsatisfactory delivery of passenger transportation and/or related ancillary services. This may include hotel accommodations, charges for communications, ground transfer services or meals other than those served on board an aircraft. On a case by case basis, Swoop may determine in its sole discretion whether to reimburse the traveller’s expenses. The traveller will be required to provide receipts as proof of the expense incurred. If Swoop elects to reimburse a traveller, a portion of the amount paid is on account of tax. This policy is not intended to supersede, or conflict with, requirements under applicable passenger protection regulations.
Swoop GST/HST number: 795444918RT0001
Taxes and fees that may be added to domestic flights
Airport Improvement Fees (AIF) and Passenger Facility Charge (PFC) are generally collected by Swoop at the time of booking.
GST/HST: Where applicable, these taxes are collected on flights and services provided in Canada. Generally, where the travel originates in the United States or the journey includes an international origin or destination, these taxes do not apply.
Air Travellers Security Charge (ATSC) is generally collected on all flights originating in Canada (other than connecting flights).
Taxes and fees that may be added to international flights
Airport Improvement Fees (AIF) are generally collected by Swoop at the time of booking.
A lap-held infant is subject to $25 CAD. For all flights originating from the U.S, prices will be reflected in USD when booking. Fee is per flight and excludes taxes.
How do I make a GST or HST exempt booking?
All GST/HST exempt bookings can be made through the Contact Centre where the administrative fee will be waived. The rules for exemption on Provincial government departments are based on agreements between the Federal government and each Provincial or Territorial government. These agreements currently allow for the exemption of the GST/HST for certain provincial bodies or entities of the provinces or territories of Manitoba, Saskatchewan, Alberta, Northwest Territories and the Yukon. Contact Canadian Revenue Agency directly at 1-800-959-8287 for more information. The exemption is valid only if the service is sold to a provincial body or entity for the official business of that body or entity and the purchase is paid for with "crown funds". Employees of provincial bodies or entities purchasing travel for official business with their personal credit cards do not qualify for exemption.
A Mexican Fiscal Electronic Invoice (CFDI) is an electronic invoice provided to corporate tax payers who require documentation to support tax deductions on amounts paid for business purposes when filing taxes in Mexico. Eligible guests with flights originating in Mexico who require a Mexican CFDI should email [email protected] with their booking confirmation number and date of issue.
Mexican tourist tax exemption
If your itinerary includes travel between Canada and Mexico, and you are a Mexican citizen (holding a Mexican passport), or a resident of Mexico (permanent or temporary) holding a Mexican visa, you may be entitled to a refund of the Mexico Tourism Tax (UK tax code) included in the price of your ticket. All refund claims must be processed before travel commences by emailing [email protected].
If you believe you are entitled to a refund of this tax, by emailing [email protected] to process your booking and provide the information required to confirm your qualification.
Need a receipt for taxes?
Please refer to the invoice that was emailed as confirmation on your Swoop travel booking for a detailed receipt which can be used for tax purposes. Swoop is unable to reissue an invoice for tax purposes.