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To save you money, we suggest using FlySwoop.com for managing travel, booking, or cancellations. If you would like to speak to a Swoop Contact Centre Agent, there will be a fee of $15 CAD plus applicable taxes for new reservations or transactions related to your existing reservation. The fee will be waived if it is a request or issue that our website does not support. If you would rather email us, see the tab above to send us an email, and we will get back to you promptly.

Swoop Contact Centre:

Monday to Friday: 6AM – 6PM (MST)
Saturday, Sunday & Holidays: 6AM – 4PM (MST)

Travellers with special needs

TTY for hearing impaired:

Monday to Friday: 6AM – 6PM (MST)
Saturday, Sunday & Holidays: 6AM – 4PM (MST)

Travellers with disabilities experiencing difficulties accessing FlySwoop.com:

The contact fee will be waived for travellers with disabilities.

Government and consumer protection

Canadian Transportation Agency

Ottawa, Ontario
K1A 0N9
Toll free:
Website: https://www.otc-cta.gc.ca/eng/fly-smart

U.S. Department of Transportation

Aviation Consumer Protection Division, C-75
1200 New Jersey Ave, SE
Washington, DC 20590
Website: https://www.transportation.gov/airconsumer

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