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Visit our Travel Ready Hub for travel requirements.

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Travel Ready Hub

We are here to keep you safe and comfortable, at every step of your journey

There's a lot to be aware of when travelling right now and we understand it can feel overwhelming. We're here to guide you with a helping hand to get you on your way. COVID-19 has changed many things, but it hasn't changed our number one priority; safety. We follow guidance from the Public Health Agency of Canada to maintain a clean and safe environment for all. If you have a flight coming up here's everything you need to know about travelling with Swoop.

Travel requirements

Use this interactive map to discover:

  • COVID-19 test requirements

  • Quarantine protocols

  • Vaccination requirements

  • Forms and documents

  • Entry restrictions for anywhere in the world

Find

Travel advisories

All the info in one spot - stay up to date with the latest changes in travel requirements by visiting our Travel Advisory page

Learn more

Mandatory masks

Swoop requires all travellers to wear a non-medical mask or face covering while on board the aircraft, for the entirety of the flight. Travellers must put on a mask when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.

Learn more

Air filtration with HEPA filters

Our aircraft are equipped with state-of-the-art HEPA filters, which are similar to those used in hospitals. These filters achieve a viral and bacterial removal efficiency of greater than 99.99 per cent.  

Learn more

Flight changes and credits

Need to make a change? View our change fees, ModiFly options, or information on accessing previous credits.

Learn more

When to check in

Don't be late, because we can't wait.

Check–in and baggage drop must be completed no later than 1 hour prior to departure at the airport. Make sure you give yourself plenty of time to commute to the airport, check-in, drop off your bags, and get through security.

Check in guide

COVID-19 Tests

Some countries require a negative COVID-19 test, so make sure you’re Travel Ready by knowing what type of test you need, when to take it, how to get it approved and timelines.

Not sure which test type you need? 

Review the testing requirements for your destination.

Pre-flight COVID-19 tests available

WestJet and Swoop have partnered with AZOVA to provide COVID-19 testing services around the world that meet the requirements for your destination and to provide a pre-flight COVID test travel clearance program. 

Learn more

Covid-19 test locations

To assist our travellers, we've compiled resources to aid in searching for labs that perform COVID-19 tests. Please note that Swoop is sharing this list for informational purposes only. The details on this list may change at any time and travellers are encouraged to check back regularly.

Locations by destination

Locations by hotel

Carbon Health, U.S

Proof of vaccination

Starting June 20, 2022, at 12:01 a.m. (EDT), vaccination will no longer be required to board a plane in Canada. Please confirm requirements with your country of destination.

-You still must wear a mask throughout your journey.

-This applies only to travel within Canada and flights leaving Canada.

-If you are entering Canada from another country, you must continue to follow all entry requirements such as vaccination and testing.

Masks

As a Canadian carrier, Swoop requires all travellers to wear a non-medical mask or face covering while on board the aircraft for the entirety of the flight. Travellers must put on a mask when directed by any CATSA official, Swoop employee, CBSA officer or Canadian public health official.

Learn more

On board services

Get the most out of your flight experience with on board options such as Wi-Fi, extra legroom and snacks!

On board services

ID requirements

For domestic flights all adults are required to have one current (non-expired) piece of Canadian government-issued photo ID, or two pieces of Canadian government issued non-photo ID. All infants and children aged 17 or under must be able to provide proof of age. We strongly recommend that all children travel with one piece of government-issued identification. 

For international travel, adults, children and infants require a valid passport. Travellers of all ages require identification that matches the name and spelling on their ticket. You are responsible for making sure that you, and any child/infant travelling with you, have the proper identification and travel documentation required to enter or connect through each country on your itinerary. Please consult with the nearest embassy or consulate of each country you plan to visit. A valid (not expired) Nexus card will be accepted for travel to/from the US only, however, a valid passport is still required. 

If you have no Canadian government-issued photo ID for a domestic flight you can use a passport, Nexus card, US permanent resident card or US enhanced driver's license, or international travel document like Laissez-Passer.

More info

This information center is a guide to help you navigate travel requirements during COVID-19. However, it does not replace the information provided by the government and other authorities. While Swoop updates this information regularly, please ensure that you meet all the requirements for your destination before departure.