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Coronavirus updates. Learn more about Swoop's response.

Travel Restrictions and Guidelines

Masks are mandatory

In support of Transport Canada regulations, Swoop requires all travellers over the age of two, to wear a non-medical mask or face covering at all times in the airport and on board. Masks with an exhalation vent are not acceptable face coverings.

Learn more about acceptable masks you can bring from home.

Zero tolerance mask policy

In accordance with Transport Canada directives Swoop requires all travellers, over two years of age, to:

  • Show they have a non-medical mask or face covering at time of boarding

  • Wear their face covering/mask at all times during their flight

  • Follow the instructions laid out by in-flight crew members about wearing their face covering/mask at all times

  • Children between the ages of two and five will be required to have a mask on their person and will be highly encouraged to wear a mask at all times. If a child between the ages of two and five is unable to tolerate wearing a mask, it will not need to be enforced. All children over five years of age will be required to wear a mask.

To support Transport Canada mask requirements, travellers who do not comply will face penalties including denied boarding and suspension of travel on any WestJet Group aircraft for up to one year. The WestJet Group includes WestJet, WestJet Encore, WestJet Link and Swoop. Non-compliance will be managed through a three-step process:

  1. Travellers will first be asked to put the mask on in a discussion with cabin crew.

  2. A warning (yellow card) that masks are required, and compliance is necessary.

  3. A note from the captain and notification (red card) that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12 months.

Medical exemptions

Travellers over the age of two, who are unable to wear a non-medical mask or face covering for a medical reason, are required to show a valid medical certificate as per new measures announced by Transport Canada. The medical certificate must clearly state they have a medical condition that prevents them from wearing a mask and be presented for verification at pre-board screening and during the boarding process. If the traveller does not present a valid medical certificate, they will be denied boarding.

Valid Medical Certificate Requirements:

  • Must be issued by a physician, nurse practitioner, dentist, or physician assistant

  • Must be on official letterhead

  • Must be dated

  • Must clearly state the traveller’s name and that they have a medical condition that prevents them from wearing a face mask

Acceptable face coverings

Acceptable face coverings must:

  • Be made of multiple layers of tightly-woven material (such as cotton or linen)

  • Completely and comfortably cover the nose, mouth and chin without gaping

  • Fit securely on the head with ties or ear loops

  • Allow for easy breathing

  • Be changed as soon as possible if damp or dirty

  • The portion of a face mask in front of a wearer's lips may be made of transparent material that permits lip reading if

    • the rest of the face mask is made of multiple layers of tightly woven materials such as cotton or linen; and

    • there is a tight seal between the transparent material and the rest of the face mask

When using a removable cloth face covering or mask:

  • Practice careful hand hygiene by washing your hands immediately before putting on your mask, and immediately after removing it

  • Maintain careful hand hygiene while wearing a mask

  • Ensure the mask is well-fitting (no big gaps)

  • Avoid touching the face covering or mask while you're wearing it

  • Never share your removable face covering or non-medical mask with others

  • Change your cloth face covering or mask as soon as it gets damp or soiled

For more information, please visit the Public Health Agency of Canada's website.

Contact tracing

The safety of our travellers and crew is our top priority. If you were seated within 3 rows of the affected seat, our customer service team will notify the primary contact on the reservation with further details.

Covid-19 impacted flights

Entering Jamaica or Mexico

Jamaica

The Jamaican Government requires that all passengers travelling to Jamaica must have an approved Travel Authorization form prior to boarding a flight to Jamaica. Additionally, travellers 12 years of age and older are required to show proof of a negative COVID-19 molecular or Antigen test. See VisitJamaica.com for more information.

Mexico

Mexico requires you to fill out a health questionnaire. Please log into www.vuelaseguro.com/ and create a user account. Mexico does not currently have testing, quarantine, or vaccine requirements. Travellers must wear masks in public in some cities. For more information about regional mask requirements, please check the local authorities of where you're going.

FAQs

For all your COVID-19 related questions including masking, testing and vaccination requirements, check out our FAQ section here.