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Travel terms and conditions

Fare information

Swoop flights can be cancelled up until 24 hours before the flight is scheduled to depart, subject to a $50 (plus tax) cancellation fee per person. Any remaining balance is placed in a Swoop credit.

Cancellations made within 24 hours of booking for travel outside of seven days are fully refundable to original form of payment.

Cancellations made within 24 hours of booking for travel within seven days are non-refundable to original form of payment and subject to a $50 (plus tax) cancellation fee per person. Any remaining balance is placed in a Swoop credit.

Full itinerary cancellations can be made on online. For partial cancellations, please call the Contact Centre.

Flight changes are not permitted.

Name changes are not permitted.

Some promotional fares may have additional fare rules. These will be specified at the time of booking. Please consult your booking confirmation for more information.

No credits or refunds will be given for optional fees including baggage, seat selection, and priority boarding.

Payments, fees, and taxes

Swoop accepts the following forms of payment:

Flyswoop.com

Visa, Mastercard, American Express, Diners Club, Discover, Visa Debit, Swoop Credit, Swoop Voucher

Contact Centre

Visa, Mastercard, American Express, Diners Club, Discover, Visa Debit, Swoop Credit, Swoop Voucher

Airport

Visa, Mastercard, American Express, Diners Club, Discover, Visa Debit, Interac Debit (Check-in only)

Onboard our aircraft

Visa, Mastercard, American Express, Diners Club, Discover

Taxes and fees vary based on the airport you arrive/depart from/to.

For domestic flights, the following taxes and fees may be added:

  • Airport Improvement Fees (AIF) and Passenger Facility Charge (PFC) are generally collected by Swoop at the time of booking.
  • GST/HST: Where applicable, these taxes are collected on flights and services provided in Canada. Generally, where the travel originates in the United States or the journey includes an international origin or destination, these taxes do not apply.
  • Air Travellers Security Charge (ATSC) is generally collected on all flights originating in Canada (other than connecting flights).

Swoop Credits

Swoop Credits are valid for 90 days after the date of creation and are non-transferable. Credits will go to the first traveller on the reservation when cancelling.

A person can use their credit to book a flight for a third party, so long as they are travelling on the reservation.

Credits can be applied towards base fare, taxes and fees.

Identification requirements

It is the travellers’ responsibility to ensure they have the appropriate identification and travel documentation for their flight. Swoop is not responsible for denied entry.

For further information on each country's entry requirements, visit travel.gc.ca.

Flights within Canada

Valid Government issued photo identification will be checked for travellers 18 years of age and older. Infants (children under two (2)) require proof of age.

Check-in information

Travellers are required to be through security and at their departure gate 40 minutes before the scheduled departure of their flight.

Travellers arriving at the gate less than 10 minutes before departure may not be allowed to board.

Self-serve check-in options can be found at FlySwoop.com.

All security restrictions are subject to change. For up-to-date information, please visit www.tc.gc.ca or www.catsa-acsta.gc.ca.

Flights within Canada

Please check in at least 90 minutes before flight departure. Check- in cut off is 45 minutes before departure.

Privacy requirements of government authorities

Because of the nature of the airline industry, and concerns with respect to safety and security, there may be situations in which Swoop is required by legal authorities to collect, use or disclose personal information about you, particularly when you are travelling with us, without your knowledge or consent. Information that we are required to collect by any Canadian, U.S. or international government authorities, depending on your boarding location and destination, may include: your full name, date of birth, citizenship, gender, passport number and country of issuance, U.S. Visa number, Resident Alien card number, the means by which you paid for your flight, details as to how it was booked, and any other personal information collected by us as set out in this policy or as required by such government authority.

Privacy policy

Swoop is committed to protecting the privacy of your personal information and has developed a privacy policy to comply with the Personal Information Protection and Electronic Documents Act, which is available at flyswoop.com.

Rules of carriage and baggage information

Carriage of travellers and goods on domestic flights (i.e. between, from and to points wholly within Canada) is subject to the applicable tariffs, conditions of carriage and related regulations available at the office of the carrier and at FlySwoop.com.

Swoop’s checked baggage allowance

Checked baggage is subject to weight, size and piece restrictions. Fees will apply for each piece of baggage, and may be combined. For example, if a bag is a second piece, and is also overweight, both fees will apply. (More Info)

Baggage, including sporting equipment, may be up to 157 cm (62 in.) in combined dimensions (length + width + height), and weigh up to 23 kg (50 lb.). Oversized baggage (up to 203 cm/80 inches in combined dimensions) will be accepted on a space available basis. Overweight baggage (more than 23 kg/50 lb. but not exceeding 45 kg/100lb.) will be accepted on a space available basis to all destinations.

Each traveller in a confirmed seat is permitted up to four (4) bags (based on availability)

For checked baggage in excess of the baggage allowance or the weight/sizes outlined above, please visit the baggage section of FlySwoop.com.

Swoops’ carry-on baggage allowance

Carry-on baggage is subject to a fee and must be stored in an overhead bin or placed completely under the seat directly in front of each traveller. (More Info)

  • Swoop allows each traveller to bring one (1) carry-on item and one (1) personal item. In all cases the items must fit into the sizing devices and may not exceed the applicable measurements outlined below:
    • Carry-on item: Maximum size of 53 cm x 23 cm x 38 cm (21 in. x 9 in. x 15 in.)
    • Personal item: Maximum size of 41 cm x 15 cm x 33 cm (16 in. x 6 in. x 13 in.)
  • Items which do not fit into the sizing device will be placed in checked baggage and applicable baggage fees may be collected.
  • Important personal effects such as medications, identification, travel documentation and keys should be placed in your personal item in case space is not available on board for your carry-on item and it has to be placed in checked baggage.
  • Security screening permits one clear, closed, re-sealable plastic bag with no more than 1 L (one quart) in capacity for liquids, aerosols and gels. These items must be in containers of 100 mL/90 g. (3.4 oz.) or smaller, and fit within your carry-on baggage allowance.
  • Please visit catsa.gc.ca for permitted and non-permitted items, or call 1-800-O-Canada for more information. For safety reasons, Swoop restricts certain items on board our aircraft. Please see our restricted items web page for more information.
  • For carriage of baggage on domestic flights, Swoop’s liability is limited to 1,131 Special Drawing Rights ("SDRs") per person per incident (approximately $1,800 CAD), except for mobility aids, unless the passenger at the time of presenting such baggage or goods for transportation, has declared a higher value and paid an additional charge in accordance with the applicable tariff and conditions of carriage. If you have purchased excess valuation – which is available at the airport, before departure, for a fee – the maximum liability is $3,000 CAD/USD (which includes the standard 1,131 SDRs).
  • A complaint of any loss or damage to luggage must be in writing and must be made within seven (7) days of your arrival.